The month of October began in the most heartbreaking way imaginable. On October 1st, I lost my…read morebeautiful 10-year-old Maltese, Princess. Waking up and finding her gone is a moment I will never forget, the image is etched into my soul forever. She wasn't "just a dog." She was my heart, my joy, my reason to smile. For years I had the privilege of loving her, caring for her, and being loved by her in return. Losing her shattered me.
After her passing, I called her veterinarian, who told me they worked with Forget Me Not. But what followed made an already painful time even harder. The vet's office misinformed me about pickup dates and times, first telling me Princess would be picked up that Wednesday afternoon, and then later telling me she hadn't been. The next day, they told me she would be picked up after noon, but when I called back, they said she still hadn't been taken. I was devastated. The thought of my baby lying in a freezer... alone, cold, and away from me... tore me apart. This was now the second night she was gone from my side, and the grief was suffocating. In my desperation, I called Forget Me Not and spoke with Cathy. From the moment she answered, I felt her warmth, empathy, and genuine care. She spoke to me softly and kindly, and she listened... really listened... to my pain. That's when I learned the truth: their regular pickup days were Tuesdays and Fridays. My heart sank, and I called the vet again, upset and frustrated with the misinformation I had been given. Behind the scenes Cathy did something I will never forget. Out of pure compassion, she arranged for an unscheduled pickup just for Princess. She instructed her driver to contact her once he arrived so she could personally call me and let me know my girl was in their care. And when that call came, when I heard the words, "She is now in our care", I burst into tears. That small act of kindness meant everything to me. It was as if Cathy had lifted a small piece of the heavy weight crushing my heart.
In that moment, I knew that Forget Me Not wasn't just a business... they were people who truly understand what it means to lose a being you love. They treated my Princess with dignity and treated me with such tenderness and compassion. They helped make one of the most painful experiences of my life just a little more bearable. It's been 13 days since I lost her, and the grief is still raw. But when I think about how Cathy and the Forget Me Not team stepped in for me when I was drowning in pain, I feel a deep sense of gratitude. They reminded me that even in heartbreak, there is kindness. And I take comfort in knowing that I advocated for my daughter in her death just as fiercely as I did in her life.
From the bottom of my heart, thank you to Cathy and the entire Forget Me Not team. You were a light in one of the darkest moments of my life, and I will never forget what you did for me and my sweet Princess.
If you're reading this and have lost a beloved pet, I want you to know that Forget Me Not will care for them, and for you, with the compassion and respect you both deserve. Our pets are family. Princess was and always will be my family. And thanks to Forget Me Not, even in her passing, she was treated like the precious soul she is.
I love you forever, Princess. Until we meet again.
October 2025
-Nathalie D