Have bought a cake here on the strength of the previous review, it was £1.20!…read moreA bit of a bargain and was big enough to share, I shall work my way through the cakes to see if they are all as nice

We are from Canada and first time visitor to London. Visited…read moreCakes and Bakes in Eastham and found their cakes and pastries are really good. World Class. Shop is very clean . Sales people are very kind and helping nature.

Extremely poor cakes and terrible service. I purchased a cake for Eid. The bottom layer of the cake…read morewas completely stale. They put fresh sponge on top of old, stale sponge. I went back to the bakery. The manager refused a refund or an exchange. I am now going to report them. I would never recommend this bakery to anyone.

Wedding cake RUINED- DO NOT ORDER FROM HERE…read more the wedding cake showed up damaged and nothing like the image we asked for. We had ordered this as a gift for my brother and his wife's wedding present and it was nothing short of utterly embarrassing! We called them straight away (on the wedding day) and the lady we spoke to advised no one could help and we have to email our complaint. - we did this straight away and also attached pictures Almost a week later we get an auto response saying there is nothing they can do because we didn't retain the cake and the box??? What exactly did they expect us to do? Not serve the cake at the wedding!? As embarrassing and damaged as it was, we had to fix it up as best we could ( some relatives drove to a bakery and picked up some decorative cake toppers ) and we made the best we could of it. We have been asking to speak to the manager but we are told there is no management, we called to speak to senior staff and a member of staff hung up on us after we explained everything today. They are not willing to make right this massive wrong. The bride and groom looked so disappointed in the cake, the caterers who received the cake on the day were so shocked they actually took pictures straight away and sent them to us to ask if this was actually what we asked for! We can't get back the special moment of the bride and groom cutting their cake- they have been robbed and we have been left mortified all because this scam of a company wants to hide behind their terms and conditions that require us to retain the cake and box as it is so they can inspect and examine it!! How can they expect us to not cut the cake on the day of the wedding when we had no choice! They refused to send anyone to rectify it on the day and we were told no one could help. Only a week later are we told we needed to keep the cake and box to move forward with a complaint even though we have images of everything. If you are hoping for a cake that not only matches what you asked for, that shows up on time, and shows up undamaged, DO NOT USE THIS COMPANY. We are very sorry and regretful to have ever used this company for such a special occasion

Absolutely terrible experience. Cake was delivered damaged and after being promised (by email) that…read morea replacement cake would be sent then next day, that never arrived. I was then told the replacement had been cancelled with no one telling me. They then claimed it had been delivered intact, eventhough I had sent them pictures to prove otherwise. Was then also refused a refund, unless I brought back 90% of the cake (there wasn't even 90% intact anyway). I live really far away from them, so can't bring it back. They refused to collect it. I was also then hung up on by their staff and they never picked up again. At no point did I even receive an apology. I have never been so disappointed by any company ever. Absolutely appalling customer service. Spend your money somewhere else.

This bakery was wonderful! Their website made it very easy to customize and order our cake. When we…read morehad questions, they were very quick with corresponding. Tight squeeze in the shop but the owner was an absolute delight! The cake was superb, we had ordered their chocolate cake. Super fudgey, fluffy and moist. Highly recommend

I ordered a cake for my sons birthday which cost £125 now for that price I expect good quality…read moreinstead we reviewed a dry and badly decorated cake which no one ate and ended up in the bin. when I complained to the store they told me the usual person who makes them was on holiday and they had past my details on to the manager to this day which is 7 months on I am still waiting on a refund and the manager to call me about my complaint. Very bad customer service would not recommend you having a cake designed from this shop as it's not worth the money

I think Sweet Couture makes wonderful cupcakes! The red velvet cake and chocolate are sublime; they…read moredo need to work on the German Chocolate it's really more chocolate with coconut rather than the traditional coconut pecan frosting that makes this particular dessert so unique. Fortunately for us, who love all things sweet and tasty, that is their only shortcoming. The presentation is lovely and I often find myself salivating while eagerly waiting to pick my cupcake and make my dash back to my desk to devour the sinful delight. The frosting and sponge are equally delicious; I have had many a cupcake where the one or the other is out of balance. But with Sweet Couture every bite is a delight! My only bone of contention is that they never seem to have the mini cupcakes! I think it is dishonest to advertise but only offer the treats by the box and rarely individually. I love cupcakes, my waistline does not. Sometimes I don't want a full sugar filled confection, just a taste. So please Sweet Couture either stop advertising that you have mini-cupcakes or make them regularly available for individual purchase. Personally I'd prefer the latter because then I could eat a mini cupcake everyday with no feelings of guilty rather than a big cupcake every once in a while.

Sweet Couture has just opened near my work and I have to walk past it at least twice a day, every…read moreday and it's so tempting to buy a cake (or two... or three...!). So far I've only stopped twice and managed to try out their cupcakes and bought a medium chocolate cake for a birthday. The cupcakes are light and airy, and there is a wide variety of flavours (my personal favourite is peanut butter...!). The chocolate cake was just right - not too rich and just enough chocolate. Given the prices, it's definitely a treat, but that's OK since I'm not sure I want cake more often than occasionally anyway.

What a find! Knowlegeable, helpful staff when I didn't really know what I wanted. But the result…read morelooked amazing, tasted delicious and the highlight of the party! Chelsea Cake Shop have got all my orders in future! Jane Victoria

I can not believe I am the first to review this company…read more Devora Cakes really is as good as it gets. I have used them on several occasions now. The owner is personable, creative and very talented. Everything from the initial call to delivery was outstanding. She has an amazing eye for detail and her work is first class. I highly recommend Devora Cakes for all your special cake needs.

My first review straight from the mobile app... What?!?…read more Anyway, this bakery is nice and quaint. Lots of pastries for a fat lady as myself to love. The ladies behind the counter were nice enough to answer each question about each goody. My eyes are bigger than my stomach and my stomach is freaking humongous like a mofo. We ended up getting a chocolate cake, variety of cookies, hybrid donut/muffin, a tarty tart, and my favorite European bake good, a marzipan truffle roll. Why can't I find a marzipan truffle roll in the States?! If you know where I can find such delectable treat, please holla at cha girl! This place is popping, I would go back if I could. Tip... Cash only, so bring lots of pounds!!! Wish I took a picture, but I couldn't resist the shit.

I used to get all my bread from this bakery but recently have been lazily resorting to supermarket…read morestuff or whatever is available to buy at 1am when I want a cheese toastie but am found desperately wanting in the bread bin. I should really start getting all my bread from these guys again as it was lovely and superbly cheap for fresh baked deliciousness. In the mornings they have little breakfast things like croissants and pain au chocolats and sausage rolls and bacon sandwiches and all are gloriously inexpensive. They also have a whole load of filled rolls and will make odd things if you have particular requests. The Chelsea buns are very nice and the tea cakes also. Oh, and the custard tarts. And the breads are great. I even blogged about my experiences of Forrest the Baker here: http://suffersforhersins.blogspot.com/2006/02/bakers-dozen.html