1) I had arranged for rep from the company to look at a possible damp issue in the house. He did…read morenot show up at the time and day as had been arranged. I called him and he claimed he had tried to call me to say he was. I told him that when booking the time, I had told the person making the appointment I could only make it for that hour and not earlier nor later. In any case, I checked my phone but found no one had tried to call me that day. 2) Anyway, the rep arranged to come another day the following week. Just to be sure he would come this time, on that morning, I called the company to confirm he would be coming. I was told he was off sick that day. I asked why someone from the company did not inform me. If I had not called them, I would have waited again to no avail. I was told he would be back in two days time when he'd returned back to work 3) Two days later, the rep did called me but he said he could not fix a date yet to see me . He said he would have to contact his secretary and that he'd call me back in a hour's time later in the morning. I did not get a call back from him . 4) A few days later, I called the company to asked what has happened as I was waiting for a call to arrange for the rep to come. Someone did call me later to arrange a new date for the rep to come. 5) On that new date. I called the office again but this time, I was informed it was not the date in the diary but it was another day. I mentioned that I was really disappointed as I had made so many attempts to see the rep to no avail. They indicated to me if I didn't like it, they could just cancelled the appointment date in their diary as if threatening if I did not like it, I could just go away. I thought it was not a good attitude to deal with customers. Begrudgingly, I agreed to see them the following day 6) After thinking over during the night, the following morning, I called the company office to ask them to cancel the appointment visit from their rep as I thought the way they treated me was very poor . I also did not intend to spend thousands of pounds doing business with a company which had not shown themselves to me to be very reliable from my experience. 7) However, I had a call in the afternoon from the rep to say he was outside my house. I told him that I have called his office in the morning to cancel the meeting. He started shouting at me on the phone and said "You're p*ssing me off" or something to that extend. I had thought that was not at all professional. If there is a "Zero Stars" or even Negative "Four Stars" rating for my experience with this company, I would put that. Needless to say, I would never want to use the service of this company.

Have to say that this company is one if the most honest..reliable companies I have ever came across…read more ....They put in a damp proofing course and a new kitchen into my property and the job was first class. ...nothing was to much trouble ....I was delighted with the work that was carried out and I would thoroughly recommend them....excellent customer service and a fantastic job done. ...can't thank them enough. ..

We turned to Insurepair after a friend recommended them, as the company we were using before hadn't…read morebeen great. From the start, Insurepair were efficient and professional. Their survey was quick but detailed, and they actually discovered that some of the work we'd been told was needed wasn't necessary at all! The team carried out the repairs promptly and to a really high standard -- we're absolutely delighted with the results. Communication was excellent throughout, and the whole process was stress-free. I'd definitely recommend Insurepair to anyone needing reliable, quality home repairs.

Property Repair have just recently completed the reinstatement works to my home after we were…read moreflooded by our neighbour above. They were Fantastic. Just Fantastic. They were extremely helpful from start to finish. At one point just before the claim was accepted, the insurers decided to go down the 'cash settlement road', which pretty much meant that they were washing their hands off me, which I was not going to stand for. Richard at Property Repair contacted the Loss Adjuster to explain my plight and shortly afterwards rang me to say all would proceed as planned. His Tradesmen all arrived in company liveried vans and wore company uniforms, they were polite and not once did I hear profanity from any of the builders, even if I did use some myself. Very Happy with Property Repair, very happy indeed! J x

After contacting another firm and not getting an answer. I tried the Edinburgh Gutter cleaning…read morecompany. Paul was extremely helpful and the job was done the same day. Paul's price was very reasonable. I think he provides a very good service and I would give him more than 5 stars if I could. Merci Paul

I have a problem; I'm not good at cleaning windows. Well, more exactly I don't have the time. Even…read moreMORE exactly, Casa del H has a LOT of windows. Like, take a day to clean them a lot. The whole back of the house is glass and our wildlife friendly garden is full of birds. Ahem. Enter the Edinbirgh Gutter Cleaning Company. I've seen professionals cleaning windows before but I always assumed that it wouldn't be affordable to get our mega glass bonanza cleaned. I am so so so so glad I asked Paul for a quote because wow was I wrong. Not only was was it so incredibly affordable but ohmygoodness was it such a better job than we have ever *ever* done ourselves. Paul said he would arrive at lunch time and that it would take about an hour. He arrived bang on 12 and took 57 minutes. It was no fuss, and he ended with a bit of banter with The Man as well as explaining that the remaining marks on the windows were glue from the installation process, saying that next time he would bring a tool to get that off. The Man, who has been known to never pay anyone for a job he can do himself, spent the rest of the day making comments like "look, you can see the garden!" and "look at them glisten!" (I'm not exaggerating, he actually said that). His delight with the results trumps his inner cheapskate, which is serious praise. Thank you so much, Edinburgh Gutter Cleaning Company. I will happily never clean a window again ;)

Really pleased with our new floor from Floor Design. Staff in store were really helpful and the…read morefitter did a brilliant job.

These guys were fantastic. We had a problematic new build installation where the floor screed had…read moreto be replaced, not planned for. The builder agreed to pay, floor designs quite literally worked all hours to get the job done on time and on budget. Had the floor for 6 months now and still not found anything wrong. Great workmanship with the Karndean, better than all we have seen. Lots of pictures to show you what could be done. The fitter has a great eye for suggestions. We really cannot fault the support, service, anything. I very much view high praise as needing to be earned, these guys were fantastic in a very awkward job.

Outstanding fast service. Reported fault in the morning and may toilet was dismanted put back…read moreworking perfectly before lunch time. Cost was 70.00 labour for same day service....bargin.....will use again

How nice it is to call a plumber who answers the phone, turns up on time, spends time sorting the…read moreproblem and only charges £80 on a Sunday morning!! I'll certainly be calling LCP for any future plumbing problems. Many thanks for getting it all fixed.

this group of charlatans did my friends conservatory roof three years ago and it's now slipped and…read moreope.

Fantastic company. Professional, friendly staff. Always happy to help. An excellent example of how…read morecustomer service should be. Very competitive on price and great products windows and doors cannot be faulted.

Delighted with our fantastic new decking with lights from John Lessels Landscapes. All work…read morecompleted to a very high standard by a very professional and friendly team. Highly recommend.

These guys were great, no fuss just turned up and did the work after the design was worked out for…read moremy awkward garden. Great selection of options and also offered me advice on the long term maintenance which was also important.