Great place to rent for wedding showers and partiesread more

the doctors are wonderful. and the i truely have only amazing things to say about they lab. the lab…read morestaff is wonderful. my son is terrified of getting needles , shots, blood taken, and they were AMAZING with him. super quick and no tears. and the results always come back SO much faster than anywhere else I've gone before. HOWEVER. trying to call in, is IMPOSSIBLE. i have been calling since 10am this morning and it is now 220pm. There has been NO ANSWER to book appointments ALL DAY. This seems to be the baseline lately whenever calling to book an appt. .. I have instead tried to call and connect with the department i was making an appointment with, and after getting someone to answer the call there, i was transferredand REPEATEDLY disconnect. ITS A NIGHTMARE.

they make you sign up as a new patient first and you have to wait 24-48 hours to see when their…read morenext available appointment is...thats a fucking joke any other doctor office when you call they will tell you a date for the next open appt. This right here is unacceptable

Please do not choose this facility especially if you plan on being a part of your family member's…read morecare. They did not introduce our family member to the facility on arrival nor instruct us on the plan of care despite our presence for the first four hours of admission. We have also been present for at least this amount of time daily. Our family member does well with routine and help at home and is obviously now out of her element. The facility has chosen not to acknowledge our concerns. They state they do not have to have support person present to teach our family member who has no short term memory. They have refused to coordinate with the family for any meeting, and rather we get piece meal information from a different person each time. Our goal is to have a clear picture and one delegate who receives information on our family member. Please think about this review. I'm not writing from a place of malice but rather of extreme concern for those people requiring family support.

I am really sad to be writing this review because years ago we had a great experience…read more Unfortunately, it was no so with a recent experience. I even double checked the Nursing Home Compare CMS website and saw they received 5 stars, but there is no way Knollwood deserves 5 stars. The rooms are nice and clean, but the actual care was not so great. My father has Parkinsons (and just had back surgery) and requires a pretty strict schedule for his meds every 3 hours or he "freezes" and starts having difficulty thinking and speaking. We noticed that he was getting his meds at odd hours/frequencies and when inquired learned that they have a +/- 1 hour around med schedules. I understand this is the law and they are covered by this, but when the family is telling you how important it is to be more timely, you need to listen. Instead, we were told that they have 20 patients to deliver meds to and are doing the best they can and that they are covered by the law. Also, when my father and his roommate would call for assistance to go to the bathroom (both were on full assist/fall risks) they took a long time to come and sometimes never...even after ringing the bell 3+ times. Unfortunately, this resulted in a few changes of wet clothes and linens...let alone the embarrassment. It is so sad to see grown men pleading for help because they are ready to bust a gut. Between my mom and I, we were onsite there for 8-10 hours a day and the doctor never once came into meet with us, until I caught her in the hall running to another meeting. Also, I did go to the Nursing Director with my concerns, especially about the meds, and it did get better, but My Dad could also hear the "chatter" about my doing this. The PT and OT were great! John and Maycon were great and a few of the aides. My Dad will require nursing home again and it will not be Knollwood.

Terrible customer service. I tried multiple times to book a private event using email, voicemail,…read moreFacebook Messenger, and their website form. After three weeks, I never received any response. Completely unacceptable--would not recommend.

Big gym with lots of games to be played. Love that they have beer on tap and snacks. Fun place to…read morego to hang for a few hours with family or friends. We had a great time!