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    Woodspring Suites

    1.7 (12 reviews)
    Open 7:00 am - 10:00 pm

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    Bug bite from Woodspring Suites at 555 Airport Creek Point in Colorado Springs, CO. 9/25/20.

    An absolute terrible place to stay. I have included pictures of bug bites my daughter got while in her room. What made an already horrible situation worse was the way the staff responded. They were defensive and had no customer service skills whatsoever. We asked to switch rooms and were told that the room had already been inspected and there shouldn't be a problem. What they should have done was inspected the room again, cleaned the room, or offered another room. Instead, the staff was defensive and rude. We were hung up on and sworn at by a general manager. Good grief! My daughter was called an f'ing b*tch by the general manager! When I asked about Woodsprings cleaning policy, a staff member shared that they had a 2 week stay- over service clean. However, I was told, and I quote, "how we clean the room depends on how dirty it is." When I asked if they would vacuum she said, "Well, there is no carpet in the room." It seems to me that it is not the best business practice to let your room cleaning protocol be set by each individual employee. How in the world does that work -leaving the standard of cleaning up to the eye of the beholder? What about bedbugs or other bugs that hide or are not visible to the naked eye? Not to even mention the fact that we are in the midst of a global pandemic. It would be most accurate to say, then, there is no standard cleaning procedure put in place by Woodspring Inn and Suites for the rooms they rent out and chances are, you will share your room with bedbugs and other unidentifiable critters. Also, they are not interested in employing staff who are competent and experienced in hospitality or customer service. Rather, they simply put a warm body in front of a desk and give them a title; a title that misleads you into thinking you're dealing with professionals and not a bunch of knuckleheads.

    Stephanie A.

    DANGEROUS FOR WOMEN AND CHILDREN! This is (at the time of this review) the cheapest option in the area for pets or people wanting a kitchenette. Because of this, every form of trash is residing here, some for many years. Including people suffering from dementia, drug users that can't qualify for an apartment, ex-cons and less than pleasant staff, to put it gently. I was harrassed by an old man that had lived there for 4 years, and he had been warned TWICE to stay away from me. I guess the first warning was a dress rehearsal? Another drug addict there literally broke through my window screen coming after me out of anger because I just wanted to be friends (wanted privileges that I refused to offer - I'm trying to keep this family friendly.) I had to run for my life from my ground floor hotel room and injured myself in the process. We were both ejected under the policy that when POLICE were involved (and, obviously, I called them), both parties must leave. In retrospect, that makes sense, since I'm at another (better) hotel now and would be terrified if he knew my location. By the way, the manager and at least 8 others witnessed him (it was at a guest appreciation BBQ, the day after Memorial Day) threatening me hours before this break-in, when he got up in my face and shouted, "Say one more word..." three times. She warned him...again. Obviously, that wasn't enough. What's worse, the manager gave us both until the next morning to leave. However, my key card was cut off at 11 PM, which I discovered trying to re-enter the building after taking a smoke break while packing. Through a neighbor who was with me, we contacted on-site staff who informed us both that I had to wait until the manager came on duty in the morning, and I had my two cats in the room. I had to again summon the police, who informed her of my rights as a hotel guest, and was let back into my room. Talk about adding insult to injury! My gosh... After I left the hotel, I contacted Corporate. That was three weeks ago and all I hear are crickets. Obviously, they are incapable of extending courtesy to me after living there almost a month, or they are afraid to say anything because they have fears of a lawsuit. Don't risk yourself if you're not their kind of 'clientele.' What a HORRIBLE experience, I hope you don't experience anything like this...

    BED BUGS

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    11 months ago

    love the staff thanks for an awesome customer experience with sauyer.. she was great and let me know everything i needed

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    Garden of the Gods Resort and Club

    Garden of the Gods Resort and Club

    (623 reviews)

    Everything about my stay was impressive. A major storm rolled in on my second night, and by morning…read morefresh snow blanketed Garden of the Gods Park, creating a breathtaking view right from my room. Because I booked through Hotels.com, I received a room upgrade along with nightly expense credits, which was a wonderful bonus. The room itself was outstanding, with a spacious living area featuring a cozy fireplace and a luxurious bathroom complete with a huge soaking tub -- perfect after a cold, snowy day. While I didn't catch the names of all the amazing staff, a few stood out. Ella was an exceptional host who checked in with me before, during, and after my stay, making sure I had everything I needed and that my Hotels.com benefits were fully applied. One evening, I enjoyed a fantastic dinner at one of the on-site restaurants, complete with stunning views of Garden of the Gods Park; Jodie was a warm, attentive, and genuinely friendly server who made the experience even better. At the spa, Erica provided a treatment that was both skilled and welcoming. From start to finish, this stay truly lived up to its name -- it felt like a real resort experience in every sense.

    Great Views. Zero Soul…read more I genuinely wanted to love this place. It had everything on paper - the views, the parking, the promise. So here's my honest advice: Book one night in the big suite, don't interact with management or the events team, eat somewhere else, and leave. You'll actually enjoy yourself. Here's the reality: It's gorgeous on the outside. But in my experience, there's no soul or integrity behind the facade. The service culture feels stuck in a bygone era - and not in a charming way. The locker rooms are cramped, poorly maintained, and frankly, they smell. The food is forgettable. The spa feels pretentious and operates on what I can only describe as a 1987 business model. I was told I'd need to order a nail job just to access the steam room. Make it make sense. The concierge was genuinely lovely - but it felt like her hands were tied by management's outdated approach. She seemed to want to help more than the system would allow. The events department was, in my experience, a major disappointment. Communication felt disorganized and unresponsive. When I asked for a simple proposal, I was told they "couldn't possibly do that for every inquiry" - in 2025, when AI tools can generate a polished, customized proposal in minutes. I tested it myself using Canva and Claude with their own metrics. Took me four minutes. The resistance to modernizing felt deliberate. Outside of the top-tier suites - which are reasonably priced by Colorado standards ---this felt like a mediocre hotel calling itself a resort. It is not The Broadmoor. It is not a Four Seasons. Those places deliver hospitality with humanity. This felt more like a zombie party with a great view. My honest opinion? It feels like ownership is either disengaged, burnt out, or simply no longer pursuing excellence. That said - if you're a Colorado local, the 10% room discount is a nice touch. Choose your room wisely, skip on-site dining, and check out 503W nearby for great prices and actual atmosphere. For corporate events? I'd look elsewhere.

    The Broadmoor

    The Broadmoor

    (774 reviews)

    A lot of establishments claim to value customer service at a high level, but never have I seen a…read moretrue work, consistent example of it then at the Broadmoor. Every inch of the property is intricately designed and spotlessly clean, and every member of staff truly seemed proud of their storied legacy and was eager to go above and beyond; we felt like royalty!

    I was very excited to book a stay at the gorgeous Broadmoor Hotel, but prior to arriving I felt a…read morebit let down. I had called two additional times regarding tennis and climbing and never received any follow up from either part. It was overall a great stay and I wish I would've had more time, but I'm glad to have experienced everything. From the moment you arrive on property the staff is very welcoming, attentive and polite. Check in was smooth and the we had a bellman show us to our room, giving facts about the property along the way. We went to the pool, which although it was a bit overcast by the time we got there it was a good temperature. I was a bit surprised by how dirty it was. The view though from the infinity pool/ hot tub was beautiful. We checked out the gym/ lap pool and hot tub over there. The gym is a good size and not too crowded for a Monday morning. They have a nice locker room and other amenities. The lap pool is great too! Turn down service was good, but I almost expected more- pillows were put away but it didn't seem like it was a thorough job - coming from a five star perspective. Also our shades didn't close entirely so the room had quite a bit of light still coming in which we couldn't seem to have the perfectly dark room. Truly a magical place to be, so much to do and see and I would come back for a longer time to enjoy the property nice but it's truly gorgeous just being there.

    The Mining Exchange - Restaurant

    The Mining Exchange

    (213 reviews)

    $$$

    A top notch hotel when planning a stay in downtown Colorado Springs…read more The MX completed its redecoration in 2024, and still has that well-burnished look. The corner-windows lobby is huge, lined with wood and glass, filled with clusters of chairs and couches of various styles that should clash but instead create an upscale but cozy whole. That large space also provides seating for the BLK MGK coffee shop and the Golden Hour bar, and is the locale for weekly jazz concerts. Our room was on the second floor, near the entrance awning facing east. Despite being on Nevada, we have very few problems with traffic noise; the bigger challenge was the bright light from the building lighting and the dawn; it was tough to get the floor-to-ceiling blackout drapes well-closed. The HVAC worked well, but was quite loud when it would roar into life in during the night. The room (Silver level, King-sized bed) was high-ceilinged and open. The tile floor, rug, wallpaper, were all a variety of prints that, again, should have clashed, but instead were charming. The bed was comfortable. The chair and chase-longue, and even the desk chair were comfortable. Power outlets were plentiful and at a high enough level to be usable. The room came with complementary water bottles each day. No coffee machine (but a nice shop in the lobby). The sink and shower were open to the main sleeping area -- it looked like there may have been a sliding partition that covered that and the closet, but that was missing. Didn't bother my wife and me, and it did add to the feeling of size and openness, but be aware. (The WC was in its own closable niche.) The shower was huge, and the there were enough towel hooks and racks, in the proper places. The bathroom itself was missing any kind of mirror, though the floor length mirror in the hall served to a degree. Matching contemporary trend, there was only one waste can in the entire room (back in the WC), which is annoying. We peeked into the conference / ball room on our floor, just down the hall, and it looked very nice for a private function. The hallways were nicely appointed, with modernistic carpet that, yet again, should have clashed but gave a spirit of eclectic design. An old safe/vault door (!) in the hall let to a store room. All the people we interacted with, from the front desk to valet to housekeeping, as well as at the bar and coffee bar, were friendly and helpful. The biggest complaint you'll see is about parking. Being downtown COS, the options are plentiful but pricey. Valet parking is available, but expensive. There is plenty of metered parking you can make use of in the area. There is also a large parking garage (including charging stations) a block south on Nevada which charged $23 overnight, which seemed a pretty good deal. Depending on what you are doing, there is a lot within walking distance of the MX. The hotel has a spa and gym, though we did not make use of them. Net-net, the MX experience is expensive, but you get high quality and comfortable accommodations for the price. It served as a nice getaway for us for three nights during the week, and if we stay in downtown COS again, it will probably be there.

    What an amazing experience. Even from the exterior of the Mining Exchange you get the sense of…read morequality. The interior has been kept pretty original to the era it was made and is impeccable. Some time the older original hotels may have that musty smell. THIS PLACE SMELLS LIKE A BOUTIQUE/spa. AHHHHHH.... Wonderful atmosphere where the staff felt like a family member hosting. The Oro restaurant next door has an amazing Italian based menu that is top notch. I can't say enough about the hospitality of the staff here. Just a pleasure to interact with. Jill, even hooked us up with some cards to use since I forgot mine at home. Just can't say enough about the Mining Exchange and their team. WONDERFUL!

    The Ranch at Emerald Valley

    The Ranch at Emerald Valley

    (8 reviews)

    My kids "wow! camping is so fun!" While this may be marketed as The Broadmoor's Wildnerness…read moreExperience it's far from camping. It's even a few steps above glamping as it should be for the steep price. However, if you want to experience a few days in a great outdoors The Ranch at Emerald Valley is perfect. After 4 nights at the Broadmoor resort (also amazing) we took the 2pm shuttle up a rocky mountain road to the Ranch. We were greeted by Aaron, a fellow Northwestern alum (go Wildcats) and his incredible staff. There were 38 people total our first night there, which the told us was a record for the Ranch. It didn't feel very crowded though (especially after the craziness of the resort) and most of the people had kids the same age as ours which was a lot of fun. They showed us to our cabin, Hills Cabin, which I realized was the "presidential cabin." It was a huge 2 bedroom cabin that had enough room for 6 kids up in loft up top and a beautiful master suite. + 3 bathrooms and a ginormous kitchen/dining room that we didn't really put to use. It also have a big TV with Netflix and a lovely fireplace. There's a 3rd bedroom that's attached to it, although the 2nd night we were there it was rented by another couple with a separate entrance. There's plenty of fun to be had at the ranch: horseback riding, paddleboats/kayaks, archery, fishing, hiking etc. And if you get a rainy afternoon there are plenty of board games to play both in the lodge and in the cabin. We spent 2 nights here, although with the rain wish we had an extra night to enjoy some of the activities we didn't have a chance to squeeze in. The food was absolutely amazing. My picky children were even in heaven and my little guy has been asking for lobster ever since trying it as their Wed night cookout. Dinners besides the twice a week cookout involves ordering off a menu with plenty of choices for all. I do wish they did a better job with labeling the buffet with food allergies. My son has a serious nut allergy and almost ate a brownie with walnuts because it wasn't labeled and I had to constantly ask if things had nuts and/or gluten in them. They asked for our dietary restrictions ahead of time so assumed they'd be better about this. This really was a very special experience that I think our kids will remember for a long time. I heard this coming week a big family is renting out the entire ranch and I'd love to do the same with family and/or friends at some point, although it was fun getting to know some lovely people from around the country as well.

    Absolutely incredible. Breathtaking location, the food was amazing, the lodge is so cute, rooms are…read moresuper nice and so many fun activities and amenities. Staff is incredible. One of the most memorable two days with my family and we can't wait to go back.

    Kinship Landing - Greenhouse

    Kinship Landing

    (61 reviews)

    Loved our stay at Kinship Landing. It's the opposite of a…read moreboring, average hotel. Located right in the heart of downtown, everything is within walking distance, which made exploring incredibly easy. Kinship feels more like a community hub than just a place to sleep. There are frequent events, great work areas, and an inviting social atmosphere. Homa Cafe + Bar was a highlight -- awesome cocktails, great food, music, and a solid Happy Hour. You don't even need to leave the building to have a good time! Our room was spacious and had an amazing view, which made the stay even better. Definitely a spot we'd return to.

    Now I know this is going to sound like the ravings of an old man in a bad tv show but: The…read morearchitecture, layout, overall feel of the hotel is great. Open, modern, free flowing feeling throughout. This also goes for the rooms themselves but for a minute imagine you're at home in your bedroom and you take your bed completely apart and only leave the top mattress sitting directly on the floor. Ok - now get into bed. Kinda hard to get down there and get comfortable. Ok, now try to get out of the bed on the floor. Even harder to do. That's how the bed was in our room only its on a platform about a foot and a half off the floor. The person on the side of the ledge can at least sit down and swing themselves into bed. The other has to step up on to the platform, walk around the platform and then try to get down on to the mattress. Not easy and again now try to get out - especially when it's dark. Not very convenient. The bathroom looks great too but unless you are using the hotel supplied shampoo/conditioner that is bolted to the shower wall, there is nowhere to put those you brought with you unless you put them on the floor. Convenient- not really. And don't get me started on the mini fridge on the floor I'd continue but I have to chase some kids off my lawn.......

    Woodspring Suites - hotels - Updated May 2026

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