The staff was friendly and knowledgeable. Pretty busy for a Friday morning, especially with only 2…read morestaff on duty. Super convenient to have a paper cutter ready for me to use.

Extremely Disappointed with Office Depot in Conroe…read more We came in without much knowledge about how to use the self-service printing system and asked for assistance. Unfortunately, the staff was completely unwilling to help at first, repeatedly telling us that everything had to be done online. After persistently asking for support, someone finally stepped in--but by then, the order had already been processed and was sent to the wrong location. To make matters worse, we're still not sure where the order actually went, and no one could give us a clear answer. We were simply trying to order business cards, and the lack of customer service and guidance made an already simple task extremely frustrating. This was one of the worst customer service experiences we've had. Would not recommend this location if you're looking for help or clear communication. Very disappointing.

Every time I come to this location, the employees are so inattentive and unhelpful. When asking…read morewhere a certain item is that just say "over there on the wall" or when you ask if they have something specific they say "we only have what is on the shelf." OKAY well I don't know anything about this store! Isn't it your job to be helpful?? This is the 4th or 5th time that this has happened here and even though we live only 0.7 miles from this location, we will NEVER be back.

This office depot always been very helpful to me, I can always find people to help me with the…read morestuff I am looking for. The store is clean and organized. Don't have a complain here.

Walked in shortly after the store opened, stood, counted to ten, and then slowly made a 360 turn…read more Nothing. So approached three of the tech employees at their station trying to figure out how to open the store. Asked about projectors for a Chromebook and was shown the Most Expensive Selection. My helper suggested Amazon would have better deals. Another brick and mortar about to bite the dust. Checking out, I noted that the store was HOT? Yes, the cashier explained, the Heat was on, despite outdoor temp at 70F. Corporate handles the thermostat! So, I'm thinking, the temperature in my home is looking better by the minute!

The staff in this store went beyond the extra mile. So courteous and professional. I came into to…read moreget some architect papers laminated. The young Man Nick was very attentive and a perfectionist and it was a pleasure to see someone enjoying his job and taking it to the next level. The finished job wasn't up to his satisfaction and he redid the work and refunded my transaction! I told them it wasn't necessary. Great customer service and beautiful work by Nick.

Print shop employee (lady) was extremely rude and not a skilled communicator. Told me my print job…read more"had shipped" when I called and she didn't bother to call me back to say it was at the store ready to pick up. Then part of the print order was missing, so we have to waste time to go back up there.

Jonathan in the print services area was very helpful and provided excellent customer service this…read moreevening. I highly recommend that he receive a raise and a compliment for his attention to detail and service to the customers.

FIVE STAR BUSINESS!!! Excellent, knowledgeable and professional customer service with a friendly…read moresmile!! Excellent location just off of I45! Great products at GREAT PRICES include Premium Quality Ink & Toner, Printers & Printer Advice and Paper & Office Supplies! I highly recommend this business!! CARTRIDGE WORLD is the place to go to to get your office supplies in Conroe, TODAY!!

Best printing place around....been doing it with them for 4 years now. Very professional people…read more They do notarize too.

Excellent place. Adam was incredibly kind and helpful. I had a printing job I needed done in an…read moreafternoon and had called FedEx and OfficeMax to see about getting it done and they were going to charge me $300. Adam quoted me at $20 for the same job. Very very fast service and the best people. Please go here before you go anywhere else for office and printing needs.

I have been to this location at least a dozen times over the past 2 years+ have always been amazed…read moreat how friendly+ efficient the workers are. That changed today. My package already had usps postage on it so all I needed was for someone to hand it to. The person that took it almost dropped it and rolled his eyes at me like it was my fault ' Not friendly at all.

The staff at this store are so friendly and personable. I literally go out of my way to go to this…read morelocation because it's honestly such a pleasant experience.

I have been using this UPS store for quite some time now. It is so convenient that they are open…read moreseven days a week. Every time I have visited the store, I am greeted when I walk in and told thank you as I leave! They do everything they can to ensure a precise and speedy transaction! They are always very pleasant and are happy to help you find the best bang for your buck! Please note that they do not ship FedEx!

I wanted to share my recent experience at the UPS store, as the situation became unnecessarily…read morestressful and concerning. My mom, who was visiting from out of state, shipped a package to herself through your store. The item was packaged by your team and sent as an overnight delivery (costing close to $400 for overnight) Unfortunately, the package did not arrive on the expected date. While we understood there could be delays due to Sunday, it arrived even later than anticipatedand ultimately arrived damaged. A store employee had mentioned they would follow up regarding the SGR, but we did not receive a call the next day as promised. My mom attempted to call the store multiple times without success, but no one answered. Since she is not local, I went into the store on her behalf to help get an update. For context, I am currently 37 weeks pregnant, so making the trip was already physically taxing. When I arrived, I explained the situation to a younger employee and put my mom on speaker so she could provide details directly. At that point, an older employee came to the front and immediately assumed my mom was yelling on the phone, which was not the case. Instead of calmly assessing the situation, he became visibly frustrated and began raising his voice toward the phone. I repeatedly asked him to stop yelling, as it was escalating the situation and causing unnecessary stress, especially given my condition. Unfortunately, he continued, showing little awareness of how inappropriate the behavior was. In addition to the tone of the interaction, several of his comments were confusing and came across as dismissive and guilt-inducing. For example, when we brought up that the package had arrived damaged and that we had not received a follow-up call as promised, he responded by saying that if the package had been processed the day before, "we wouldn't have known about the damage." This did not make sense in context, especially since we were told we would be contacted before any next steps were taken. Rather than addressing the lack of communication or helping resolve the issue, the responses felt defensive and unhelpful. The interaction became increasingly uncomfortable. Eventually, he disengaged by walking away and keeping his distance, without resolving the situation or addressing my concerns directly. I asked if everything needed on our end had been completed, was told yes, and then I left. What should have been a simple conversation turned into a stressful and avoidable experience. I'm disappointed in how the situation was handled, particularly the lack of communication, professionalism, and awareness in handling both a damaged shipment and a customer concern. Weeks later they did not do the SGR like they said and she received no apology, no response from the store, no refund. Could have been charged the original shipping but didn't refund the over night for not coming on time. This was a disappointing experience and I now see it based on previous reviews. I should have known better to look first.

I have been enjoying the services provided by this business for years and highly recommended them.read more

Great service for my registered return receipt package. Young man who helped send it was friendly…read moreand efficient, and particularly patient with the details. Bravo!