I purchased D&D miniatures on their website for my son the second week of May. A month later, I still hadn't received them. I had not received any communication from them after the date of purchase and my money had still been debited from my Paypal account. So I checked their website and my order status had been "canceled." Cancelled weeks ago (May 18th) with NO refund and NO communication! So, I sent an email asking about my order. Then I decided to research the company and viewed so many negative reviews, I got nervous. I went back to my Paypal account and put in a claim for a refund since they hadn't refunded my money since May 18th's cancellation. The next day, I miraculously get 2 emails saying my order had been canceled. Then I get an email notifying me of a refund. THEN I get an NASTY email from their customer "service" department, telling me how bad of a person I was for placing a claim for the refund instead of waiting for a response to my email. Why should I have to wait any longer for my refund than I already had?! According to them, "You are supposed to wait for a response from the retailer before conducting a chargeback. In actuality, we had canceled your order and believed to the best of our knowledge a refund was conducted back on May 18th. But unfortunately, you couldn't have waited for a response from us." I'm sorry, but "to the best of our knowledge" just isn't good enough when conducting a business AND I shouldn't have to wait for a response to my inquiry - they should've notified me of the cancellation on May 18th! Excuse me, but it is YOU who is "supposed to" stock products you sell online AND ship them in a timely manner! They also told me I am now on a " worldwide fraud watch" with "merchant service providers." HAHAHA! THEY are the nasty company who should be on a fraud watch!
*Update* After posting my review on their FB page, I received an immediate response in which they attacked my character (calling me lazy, heartless and selfish) while posting my husband's name (how they got his information, I don't know) and my location. Then proceeded to have their "customers" (gaming friends) cyberbully me to the point where I decided it wasn't worth the aggravation and deleted my review. I'm not the only one this has happened to - please read the Rip Off Report on this company before deciding to purchase from them. The customer is definitely not always right, or right at all, if you disagree with their business practices and the lengths they will go to in response to a negative review is beyond ridiculous. read more