I don't know where to start…read more. While they are not the biggest store in town, I must say that they are the nicest people I've ever worked with on an appliance purchase! Heather welcomed me with a big smile! She listened to my needs, educated me on their offers, and then helped me make the best selection based what I wanted. I can't explain how easy she made the process for me. I would recommend Small Town Appliance to my family & Friends!!

Had a tech show up not approved by our property management company after another company had…read morealready come to take a look at our refrigerator and ordered a part that needed replaced. This tech tells us that something else is wrong and the whole fridge needs to be replaced. We told him that it needs to be run through the property management company first before that's approved and the tech said he'd call them. We talked with our property manager later that day and he never received a call. This morning I get a call from Small Town Appliance saying that they need to talk to us about getting a new fridge. I went back and forth with the guy on the phone saying that it's already been taken care of and we've got it figured out but he kept pushing saying that they're the company the property manager always goes with. This company seems shady and pushy and just looking to make a quick buck. If you're gonna go with them it might be best to get a second opinion before they try and sell you a brand new appliance.

Absolutely the BEST customer service in town! Amazing…read morepricing and the desire to assist what's best for their customers..Treating us like family

I suffer from allergies and eczema and I had the worst time using the new "bagless wonders" because…read morewhen I'd empty the canister the dust would fly out again and cause flare-ups. I came to Griggs for help and I have been so pleased. Adam and Sarah were so knowledgeable and since I've switched to the Riccar pet vacuum I've had no trouble with allergic reactions or eczema flares. The bag seals once you remove it and the filters really make a difference. They actually care about you and your health which is so refreshing. I simply can't recommend them enough. Thank you!

Everything about this experience was great. From the time we entered until the time we left. I love…read morethe fact that no question went unanswered. We were giving details about all the stoves we inquired about. We needed up getting a black Kennmore Elite double oven smooth top stove. Even Wyatt was excited about our purchase. They delivered the same day and also hauled away our old one free of charge. They also have washer and dryers, electric or gas stoves, dish washer and refrigerators as well. The prices are very affordable. I do recommend them to family and friends.

When you think your buying new but learn within first use that your not…read more No returns is always a red flag. Should have known ‍ abc appliance installed all kinds of parts that were for a completely different dryer. Manufacturer almost dropped the warranty because of this. Better off elsewhere.

When we first moved to the East side of town, we discovered this fantastic vacuum cleaner business,…read moreyou feel welcome as soon as you walk through the door, the owners exhibit an old fashioned small town welcome. The service and their products are top notch, and THEY CAN FIX STUFF! They service what they sell, unheard of nowadays. We hope that they will always be there, a true asset to the neighborhood.

Great service. Took my Oreck vacuum in for tune-up. Vacuum serviced on time and runs like a top…read more Will return for any future vacuum needs.

Best spot in Colorado Springs for knowledgeable staff and great service. We will be backread more

We were so excited about purchasing our hot tub at first but after having it for a while (less than…read morea year), we are realizing that it really wasn't worth it. If you really want a hot tub then go ahead and spend your hard earned money, but please be aware of the following: -ensure that you have a very level and solid surface to place your tub on (hold weight of at least five thousand pounds) - be aware that if your tub isn't properly/PERFECTLY placed (away from windows if you decide to buy an $8k Covana cover) that warranties may be void! Tub also has to be placed at least 5 feet away from other electrical (AC coil, etc.), and have an inspection done. - Electrical hookups (properly done) for the tub can be very expensive; adding to the installation cost (~$2k), and it has to be inspected - Chemicals and maintenance. The "worry free" chemical (Frog) setup they sell you on, isn't so "worry free." You're going to need extra chemicals to keep the correct balance of chemicals in the water! Extra money! - Oh yeah, that pricey Covana cover I mentioned earlier: (Below comment also on Google for awareness) No way would we purchase a Covana cover ever again! Side lip of Covana roof curling up due to poor quality workmanship and blaming it on sun damage?! The salesman at Backyard and Billyards (store we bought from) made no mention of placement of the tub and Covana cover not being close to a window, and Covana won't honor the warranty on their overpriced piece of crap because there's a window five feet away from the cover/tub! They said they wouldn't cover it under warranty because the sun reflected off the window. That's a sign of a WEAK product! We've had it less than a year and they won't replace the crappy plastic roof that melts in the sun. Anyone contemplating spending $8 grand to buy this POS Covana cover is better off saving their money and going with the regular manual folding cover, then putting a gazebo or wooden frame structure over your tub instead! As for B and B...they're ok for the most part, but almost every time I have had to call them in regards to service or warranty claim status to get any information as to what's happening. Seems like they don't take it upon themselves to keep you informed (call or email) of when you will get your problem solved with the expensive items you pay for! I've left emails and voicemails that have not been returned by them; I've always had to keep calling them. B&B did tell me that they constantly have problems getting Covana to cover stuff under warranty; but B&B still has no issues in selling their product?? If you're wise, don't buy a Covana product.

I highly recommend Advantage Fireplace. We purchased a new gas insert fireplace that heats our…read moreentire here story home. The installation was complicated but they completed it in less than a day.

Really disappointed. We went to their showroom in August, was able to schedule an estimate for…read moreSept 3rd and still haven't heard back from them with the estimate. I'd suggest finding someone else who has time available to follow through and not waste a customers time.

These guys saved the day when a freak snow storm threatened to ruin the outdoors memorial for my…read moreMother. They got me set up with a generator and two industrial heaters which kept us warm, their price came in less than quoted, they helped get the equipment on and off the trailer under a time crunch (on a Sunday morning no less when most other places are closed) and were courteous and friendly at a tough time. All the party rentals in town were out of standard patio heaters (one of the military bases booked all of them weeks before for a big event) and yet I'm sure equipment we got from Bill's was superior at keeping the cold out. Be sure to bring a dog biscuit or two for Dozer and Skeeter the charming lot dogs.

This is an update to my original post-…read more Original post- I was raised that if you break something, you replace it, and I live by that motto, but Bill's Rental are charging me for routine maintenance that should be done on their equipment and telling me that I damaged their equipment. I rented a 6x12, dual axle trailer with a max capacity of 4,000 lbs. I used the trailer for a roll of artificial turf that was 500 lbs. (see picture). After I return the trailer I was told that I caused damage. They send me pictures of a rusted and broken shackle strap (see picture). Anyone that knows trailers will tell you that these need to be replaced for routine maintenance or need replaced if someone puts too much weight in the trailer. The damage waiver that we pay covers routine maintenance and wear and tear but they are claiming that I caused the damage. There is no other damage to the trailer. I'm questioning this extra bill of $430 that they are hitting me with and Brian (downtown store manager) tells me they are going to send me to collections and that I won't be able to rent from them again. That's where I stand now. Still trying to resolve this issue I called back to talk to someone higher than the manager and I'm waiting to hear back from Hunter. Update- After multiple calls to try and resolve this, I get a call from Brian. He said that it was determined that the damage was due to wear and tear and that I do not owe them anything, and that I can rent from them again. While I am relieved that I do not have to deal with collections, I am still not satisfied with the way they handled this situation. They were quick to place blame and were quick to say they were sending me to collections by me just questioning these extra charges. There was no apology offered for the misunderstanding. Oh well, this was just a lesson about where to take my business in the future.

Reading some of the other reviews, I have to say I'm surprised by what others experienced with…read morethese guys. Wonder Wife and I were in the market for some bedroom furniture and spent a little time wandering through the different displays. As is the case with any furniture store, there were pieces we really liked and some we thought were pretty ugly. The service we received was very good and although we purchased some clearance items out of a set, they were very willing to allow us to pick and choose what we wanted and gave us very good prices. We also saw a wonderful piece of wall art which we also asked about and they knocked about 25% off of it since we were buying other stuff. The prices are expensive if you're used to buying at American Furniture Warehouse, and they're astronomical if you're used to buying IKEA particle board stuff. But, you get what you pay for. Now that most of the kids are gone, we want to start getting good stuff, and that's what we got. Delivery was $79 and worth every nickel. They arranged the furniture the way we asked, mounted mirrors, assembled the bed frame, etc. And the guys were super nice.

I was planning on shopping with my husband for furniture however we left due to the staff members…read morespeaking about us loudly and making assumptions about our relationship after we said we were just browsing. Very uncomfortable environment for younger couples would not recommend.