From the receptionist to staff excellent service, First of all Joe Gleason is the best uroligist in the entire country, Thank God for making him,He always smiling and makes you feel your in great hands, I can't say enough for his great Team, Denmark, Laura G, Alicia, Krista CRNA,Jaclyn and of course His Awesome Nurse Jessica at his Southaven mississippi Facility read more

As far as the procedure, it was great. As far as the nurse who kept commenting on seeing my husband naked...you better be glad I showed self control! How unprofessional of the nursing staff make comments about seeing one of their patients naked! They said they were betting on him walking out naked because they "misplaced " his clothes! Once again, be thankful I showed self control!!! read more

my husband had surgery with a conrad pearson surgeon, and we were so pleased with the surgeon and entire staff the day of surgery! everyone was professional, friendly, and made him (and me) feel comfortable during the entire process. HOWEVER, their billing practices are dreadful and deceitful. they charged us nearly $1300 upfront, saying that's what we owed and it HAD TO BE collected in full before he could have the much needed, non negotiable surgery, so we had no choice but to pay it. when the insurance EOB processed a few weeks later, we only owed a fraction of that, and are now (still to this day) due a refund of over $850. when i called on his behalf, i was met with a most unfriendly billing associate and told that she did NOT agree on their end that we had overpaid and were due a refund. my husband then contacted his insurance company (blue cross blue shield of tennessee), and they agreed he was due a hefty refund of over $850, and they made a call on his behalf. they also were told the same thing by the same unfriendly associate, that they did not see on their end they owed us the refund. at this point they have been double paid- both by insurance and us, which is a form of insurance fraud. i called the billing manager and asked for a call back on 12/15, and have yet to receive a call back nearly 10 days later. in conclusion, they are happy to collect your money upfront, and it's even required. but when it comes to paying you back what you didn't owe, that will take some doing. we haven't given up and will seek legal assistance if needed. i would HIGHLY recommend the wolf river surgery center for your surgical needs, but only if you are ok with paying a lot of money upfront that you may or may not owe. read more

I recently had the "opportunity" to make use of the facility for outpatient surgery for a family member. Even though I wasn't the patient there was a bit of trepidation about the facility, the procedure, and just being there. I really couldn't find much information about the facility online (until the day of the procedure and I ran across their website that was hidden in the search engines on the third or fourth page). I hate hospitals! Having said that , I had a very pleasant experience! Check-in was fast, they made sure that the patient and a responsible adult were present and that the responsible person would be there the entire time. They gave us a pager and told us that the first time that it went off was for the patient to go to the pre-op area, the next time was for the responsible party to come back to pre-op and then the third for the responsible party to go to recovery to be with the patient. They had us arrive about an hour and a half before the scheduled procedure time. The wait for the first buzz of the pager seemed like it took forever (in real time, about an hour). Watching the patient walk away from you to the pre-op area was a bit scary. I then waited for the second page so that I could rejoin the patient (by now my blood pressure was rising, a little bit of fear had set in, and I was remembering why I don't like hospitals) About thirty minutes later, the second page came and I went back to be with the patient. In pre-op we met the pre-op nurse who took great care of us, the surgeon, who answered my litany of questions, and the anesthesiologist, who, well, could have had a better bedside manner. My fears were eased, as were those of the patient. I was told that it was time for surgery and told to go back out to the waiting area. Then the wait began. In about an hour and a half the third page came, it seemed like days as I am a bit impatient, especially when it comes to the wellbeing of a loved one. I was met by the recovery nurse who immediately took me back to see the patient, she joked with me on the way back as to all of the things that the patient had said coming out from under the anesthesia! Apparently my honey-do list was long! The nurse stayed with us for about twenty minutes and explained all of the post procedure care instructions. She made sure the patient was feeling fine and that we both understood what needed to be done. Then it was time to go home, they wheeled the patient to the door in a wheelchair, just as a precaution, and helped them into my car. All in all, my fears were greatly exaggerated, the facility was very clean, most all staff were friendly and helpful. If the need arises again, I will not hesitate to use them again. read more