if you own poultry do not go to this dump they improperly dispose of birds suspected of having Newcastle disease which will bring it back to your property or others that you work on if dumping of a load on your vehicle and shoes becausethey are contaminatedwith that specific strain of virus. They have admitted to improper dumping conducted by state officials. Please protect your pets and livestock and don't risk it read more

Horrible customer service here !!! Since I've called for help on may 14th. The recycle man cracked the green waste bin Rendering it 'NOT USEABLE' when dumping weeks ago- I have been calling every two days and they ASSURE ME" this will be taken care of today " another lame response, these are waste managements sorry excuses for leaving my BROKEN BIN on the street., " I'm sorry i will have someone call you back". OR " I'm getting in touch with the route manager now" OR..." I am sending email attachments to all involved" OR.... "We can only replace on your service date according to the city of Norco,Im sorry" When one man DID ARRIVE with a GREEN bin earlier than they said he would- he sat at the end of the 150' drive way just honking!!!! Neighbors told me. Todays response( as the broken-cracked in-half bin still sits there) " Im sorry- your bin will be replaced after the holiday weekend" GRRRRRRRR !!!! USELESS WHERES A REAL PERSON in this enormous outfitted Corporation !! THANKS A WHOLE LOT read more

WM - Corona - Junk Removal & Hauling Near Me - Corona, California

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This is the third time our community of almost 2000 residences did not receive pick up for one of the containers that we place out on the street for WM. The odd part is when I call and speak with customer service the person says " we have no record of it reported." So the driver does not report that almost 2000 residences did not receive service? The time I reported the recyclables for the community not being collected I was told " they will be there tomorrow." WM did not collect them that day so I called again. I was told , leave it out WM will come tomorrow. WM never came. I am now reporting it again. This company has no integrity. We should get credit every time they do not do what we pay them to do. read more

I called the company to replace my cracked recycle can with a new one on 5/5, They asked me to leave the can outside on a trash day, which was the next day., and it will be replaced by a separate unit. No one came on a trash day to pick up the old can and bring the new one. I called them back on 5/7. Chris said leave the can outside. He will get taken care of it. Someone brought the new can but did not pick up the old one on 5/7. I called them back on 5/14 and spoke with Art. the same run-around will take care of it. Art asked me to leave the can outside on the trash day and will have them picked up. Nothing happened, can was never picked up. On Tuesday, 5/19, I called them back and spoke with Tabatha. She apologized for the errors and promised to get the can picked up the next day. Guess what, a truck came and picked up the can but they picked up my neighbor's can and not mine. Go figure, why all the reviews are not in their favor. read more

Horrible customer service and never met a nice driver -ever, not one. Wish there was another choice. Should be illegal that they are the only choice in out area. read more

I ordered a commercial bin trash can. They gave me the time 6am-6pm that the bin would arrive on its scheduled date and it arrived at 5pm. Not only did I loose 2 whole days, but I ordered an extra dump, and everyone failed to tell me that it meant with that fee, I had an extended time with the bin. Yet, they took it! Imagine my surprise. Getting anything done seemed to be held hostage by bad customer service. I guess thats the affect of a monopoly company. read more

Terrible!!! I recently requested a manure cart for my horses. They did not deliver it on the day they said they would. They delivered two days late. I have now had the horses six weeks and they have only picked up on time one of the five weeks. They had to be called by the city to come pick it up the other four weeks and did so at least a day late. Right now they are two days late with my current cart. They have no integrity!! Their excuse the first few times was that it wasn't out. I had to actually take pictures to show the day and time I put the cart out and the driver STILL LIED and said I didn't have the cart out. This company has no honor... read more

Biggest thieves on the planet. They refuse to do anything aside from quarterly billing, and if you don't pay, they threaten.... "You will be suspended any day now. Once suspended you will then need to make the payment of the balance in full and not just the past due. If you would like to make a payment of the past due you would need to make it now before you are suspended". This was a direct quote from an e-mail I received from their crooked Collections department. Wonder if they know that making such threats is ILLEGAL under the Fair Debt Collections Practices Act? § 806. Harassment or abuse A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section: (2) The use of language, the natural consequence of which is to abuse the hearer or reader. I will be forwarding their threat to the Consumer Financial Protection Bureau, and let them handle these crooks. If the City of Wildomar did not have an exclusive contract with these phonies for the East Side of Interstate 15, I would completely use another service. Negative stars for Waste Management. read more

We had to replace a toilet and set the old toilet on the street for pick up. I have made 5 calls to Waste Management and no one returns my call like they say they will and the toilet has been sitting by the street for the 5th day now. One rep claimed that the driver didn't see it. Seriously? I am the only household with a toilet sitting by the street. Can't miss it! My neighbors are suggesting that we put plants in it but the HOA is not amused. Just awful follow up with customer service. They seem pleasant enough on the phone but ZERO follow up and still no pick up. read more

Waste Management has to change leadership. They truly are the worst managed service company. Extremely incompetent. I simply think their management don't care. read more

If you like receiving price increases every year while the quality of their service diminishes, then this is your racquet, I mean place. Have a missed pick up? Call them so they can blame it on you! Place is a dump (excuse the pun) read more

I have been a long time customer of Waste Management and appreciate the work that they do, this review is for a recent pick up arrangement only. On Monday I had requested for pick up of several big items. I was told to leave them out by the curb by Wednesday morning. Well, no one showed up on Wednesday so I called on Thursday only to find out that the pick up had been arranged in their system for Saturday, of the week before! (how's that even possible?) Anyway, she told me that she will try to arrange a pick up and call me by the end of the day. End of day is approaching so I call back and another lady tells me that the pick up WILL BE MADE BY 6pm. Ok. Great. Well, no one shows up again! This morning I call again and a gentleman tells me that they would need to reschedule for next Wednesday. I begin to complain to him that this is the 3rd time I am calling and he asks "So what would you like me to do Sir?" Hey, I understand it wasn't your fault, but when you work in customer service and your company's system has failed, maybe be a bit more apologetic? Now I have to bring all the items back in only to bring them out next Wednesday and hope they will show up next time. Fingers crossed, maybe third time's a charm. Update: 9/22/2018 Saturday I get a voicemail yesterday (Friday) from someone at Waste Management that they will send someone out today. At this point I don't really expect much from this company but... whatever.... we'll see. Well guess what? It's past 9pm and they don't show up again! This is the third promise that they had broken. Come on Waste Management! You've gotta be better than this! read more

On a few a couple of occasions they have missed my house because I live on a corner I guess. Not a big deal just call customer service. The first call customer service apologized and said that someone was on the way. No pick up was made. The second call was made the next day. I was assured by customer service that there would be a pick up by 6pm. No pick up happened when promised. The third call was made the next morning and I asked for a supervisor. More apologizes and excuses. The customer service rep actually was trying to keep me from being transferred by telling me a driver had been assigned for my pickup. I still insisted on speaking to someone who could help. So she put me on hold. While I was waiting on hold one of their trucks went right past my house, and again totally missed my pick up. As of this writing the problem has not been resolved. I would also put their customer service in the negative numbers as well as their drivers but Yelp doesn't allow for that. Waste Management you had one job to do and you can't even get that right! As for the cities of Corona/Eastvale you should give us more alternatives instead of dealing with this monopoly. read more

Well, I initially logged onto Yelp to write a very bad review of Waste Management customer service while I was on hold with them, but while writing the review, Arthur came on the line and changed my experience. My initial complaint was focused on the issue that it is so difficult to make contact with a customer service representative. The number listed on my bill took me to a dead end so I had to get a working phone number from their website. After spending several minutes hunting for the phone number (they try to get you to submit an online request versus calling them) and calling it, the line was answered by an automated attended system that is poorly designed to get a customer to the right option AND then doesn't offer a way to go back to the main menu or get transferred to a live person if the option selected isn't correct. Upon hanging up and calling back just to select a different option, I was placed in the queue and on hold. Hence, I logged into Yelp and started my dissatisfied review. Then Arthur comes on the line... He was courteous, helpful and took care of my situation quickly. He is exactly the type of customer service representative I like to talk to and expect. Thanks to Arthur, Waste Management is getting a rating of 3 stars instead of 1 star. (-; read more

Horrible customer service. They did not dump my green can, because a car park to close this time I guess. Would not come back and would to have the guy who dumps the black cans dump the green. Now I have to have rotten green waste at my house for a week with 90 plus degree days. They have you by the balls. There is no options to change read more

0 stars, BAD customer service Three days in row I've tryed to resolve issue. Everyday they are suppose to have someone call me back. NO CALLS! Come on Norco can't you find better service for us read more

Waste Management in Corona set up appointment for bulk pick up which is free 3 times a year. They set up on Oct 5 Tuesday it is now Friday an I have had to call 5 times for them to pick up each time they say we will get tomorrow an will never show up that is crap service i call to escalate issue they won't get me to any other management. read more

I wish I could get paid and not do my job like waste management. Did not fill your can with heavy recycling because they won't pick it up. They tell you now you have to dig through your recycling and bag it so they can pick it up as an extra pick up. To bad we are stuck with this crappy service. I would switch if I could but the city make the citizens use them read more

I just can't take it anymore! The worse customer service ever. I have communicated with 4 people at WM via phone and they NEVER return my calls. I have been trying to solve an issue with my payment not posting to my account since June 2020. I have provided them with all my evidence of Payment and they still can't resolve it! So frustrating read more

Promise us to bring new cans for damaged cans called them each day and they say they will follow up but never call us back Horrible service they give us promises each day to get new cans and nothing happens Ridiculous service read more

Trying to get someone on the phone is ridiculous! I have waited on hold an hour and still no help. Was told my trash can would be delivered but 20 plus day later I don't have it and I can't get anyone. They pick up when ever they want...so your scheduled day is just a rough estimate. They are horrible to work with. read more

Waste Management is probably the worst company in USA. When you call them to cancel service and to pick up the old cans after I moved... oh boy. One empty promise after another. Takes 5 different calls and threats before they send someone to pick up the cans. But if you are slightly late on your payment once, they are real quick in threatening to put a lien on the property. That, they are very efficient. Incompetent fools working for this company. They are a bully! read more

I scheduled a large item pickup for Friday October 9, 2013. (Hot Water Heater) I am handicapped so it was a challenge getting it to the street. IT WAS NO PICKED UP AS PROMISED! A couple of months ago I scheduled a Large item pickup, iron stuff like a lawnmower and other items. It was picked up but not by Waste Management and I didn't know any better until Waste Management called to tell me that their person came to make the pickup and nothing was there. They still charged me for that pickup and told me I should have called them when I discovered that they hadn't picked the items up. (HUH?) I think a person at Waste Management is involved in fraud when there is metal available for pickup. read more

Haven't picked up my trash in weeks!! I keep calling and calling and nothing has been fixed. There answer is put the trash can 9 feet from the house. Which means in the middle of the street and block someone else's garage. They just don't understand. read more

We live on a rural road, and there are times when the WM driver just doesn't come on a scheduled day - for whatever reason, he just doesn't show up. Our scheduled day is Thursday. When he didn't show this past Thursday we called the next morning and were told that he would be sent back either by 12 noon that same day "or on Monday." Guess what? No pick-up on Friday. It is now 12:30 p.m. on Monday, and the trash pick-up is four days late. To add insult to injury, the driver reported to dispatch that he HAD picked up our trash, and even had the audacity to say he'd done so at 6:30 p.m. on our scheduled day. He LIED! We are home all day on Thursdays, our trash is out the night before. The guy never showed, and LIED about it! Great work ethic! Our house is situated on a five-acre lot, and we have to haul our cans down a hilly, rocky acre to get them to the pick-up spot. Not only that, we have a household of six people - so missing a trash pick-up causes a huge back-up of trash. It seems to me that there are very few meaningful consequences when WM drivers don't do their job. Not only that, but WM has a monopoly in our region and so they have no incentive to give decent customer service. Will follow up this review when LAST WEEK'S trash is picked up. As of today, my cans are full and I have no room for THIS WEEK'S trash!!! Unacceptable. read more

Here's my story. I scheduled a large item pickup a couple weeks ago. Gave them a description of each item. They didn't pick up on the first or second scheduled pick up. After the third call, they could pick up a week later. So the LARGE items got hauled back inside again because no one needs the HOA on their back. Well, they picked up 4 of the items. And left the other two. Another call- another promise they would pick up that day (Friday). No pickup and stuff sat out all weekend. Called today. Was told they would pickup today. And if there was a problem, they would call. Guess what? Yep. Stuff still there and no call or communication whatsoever. Oh, you have to give at least 1 star. So I did it under protest read more

Called and PAID for a dumpster 4 days ago for a drop off on Friday for a saturday remodeling project. Never showed, of course customer service is closed for the weekend. This company needs competent employees that are accountable for their oversights, unfortunately it won't ever happen so I just wasted a few minutes of my time writing this review. read more

If I could give their customer service minus stars I would. This company is as crooked as they come - I used my neighbor's green waste container for some extra palm fronds ONE TIME and they tried to charge me $29.40. Called on 12/20 to tell them I DON'T HAVE 2 GREEN CONTAINERS - said I would get a call back - NOTHING. Called again - we don't believe u and will send another surveyor to your property - basically called me a liar. THE WORST AND BORDERLINE FRAUDULENT COMPANY. If we had any other choice we would dump WM. read more

Have had no problems with Waste Management for 14 years. But now they are trying to sneak a billing charge on many of us with no explanation. I received my June 2018 bill. There was an extra charge for October 2017 ($3.12) added to it with NO explanation. When I called customer service and finally got to a real person, he had to research the issue. Finally, turns out that there was a corporate billing error last year that is going to be added to three billis this year. I think they are hoping no one is noticing, especially those who have an automatic bill pay program. I think this is an unethical approach to a corporate error. I intend to write to their management as well as use social media to let people know about it. It is not so much the money as the lack of explanation and the inclusion of a small amount on several invoices. BIG BUSINESS AT ITS WORST! read more

Horrible! And they won't work with me. I scheduled bulk item pickup a week before the schedule pickup date. One item, a king size mattress. I've done this once before so I know exactly how to follow there directions and leave it on the curb, the night before. It happened to rain so he mattress got soaked. They NEVER came when they were supposed to. Now I have a mattress where we park half in street and half on curb. I can't bring it back in because it soaked and heavy which is probably why the lazy trash guy didn't want to get out and get it. Then get a new job that you will actually follow through with!! When I called the next day to figure out why they didn't come, Kim "checked on my ticket" and said the driver marked the item as not out at 2:07pm. BS!!!!! I was out at that time. My husband was home. We are always out in the garage, plus it was not raining at that time. So he could have and should have definitely done his job with no excuse. There is absolutely no way he could have not seen it, it's huge. There were no cars parked around it. Nothing that could have been blocking it. The driver is lying and it's so frustrating that he gets away with a lie and WM won't do anything about it until the next pickup in a week. Unless he's driving a trash truck blind there is 100% no way he could have missed it. It's unfortunate people lie. read more

they charge you $87 a month for the garbage pickup. i have a recycle bin of 96 gallons. i have had this since 1988 when i moved to my new home in corona. it is all now banged up with cracks all over the bin, called them up 3x and informed me to leave the old bin by the street and later before the day end they give a new recycle bin. today 10/31/2021 called them up again the 4th time to remind them to give me new new bin. customer support informed me that there are no bins for the garbage. then what the hell is going on with the mf waste management. i ask wm customer service if they encourage clients to recycle, she answered no! wtf. one time i saw this wm garbage truck, dumping recycle with the regular trash on the same truck. are these garbage drivers really stupid?? or they do not give a shit as long as they get a salary. think the county should take over garbage collection for the revenue. what the hell is going on with wm? read more

Avoid at all costs. There is a reason these are all such terrible reviews Ordered a 10 yard dirt bin to my house. They delivered a 40 yard trash dumpster that could not hold dirt due to holes in bottom. Took 2 extra days to get incorrect dumpster removed and correct dirt bin delivered. 2 weeks after completion, I receive a supplementary invoice for the 40 yard dumpster delivery and removal. I called customer service to get this fixed and have to deal with the absolute worst customer service I have ever encountered. 30 minute hold time. Hung up on. Call back. 30 minute hold again. Same overtly offensive and rude customer service then accuses me of initially ordering 40 yard dumpster. I explain that was not the case, that I am in the industry and understand what their products are and am aware of exactly what i ordered. The solution? They are listening back to my initial phone calls to hear for themselves if that I did order a 10 yard dirt bin. So now I "should be expecting a call in 2 weeks". This companies customer service should be ashamed of itself and the employees should be embarrased read more

What a monopoly game going on with this company! They need to be reported to the BBB! They promised to pickup a scheduled item but made excuses for their drivers! Items were there for over a week but lazy ass employees didn't come by. So frustrating, unethically ran by management! read more

Absolutely amazing customer service! Called in for a small dumpster after my mother-in-law passed away and everyone involved was efficient and professional and everything went completely smooth from drop off to pick up. Hats off to the management and all the employees read more

I can't believe I'm writing a review about a garbage company, one that's a monopoly (it appears). I just don't like them. When we first moved into our house, we started making payments online. Lo and behold, we found out that on our next month's bill, it stated that we didn't pay the previous month. WTF?! I looked into my records and found that we did through online bill-pay. I later found out that they credited my payment to my parents' Waste Management account in a completely different city. How the heck do you do this? Only Waste Management can tell you. The only thing I can tell you is: incompetence. read more

Well we ordered a green van and received it a month she. They have not picked up anything for the GREEN can yet. I call every week. They will pick up before 7 pm. Well we are STILL WAITING for 7pm. Then Friday night I get a voice mail from a lady in Houston Texas. She proceeds to tell me we do not have service for the GREEN can at this time.....URGH!!!! Right hand does NOT know what the left hand is doing!!! read more

This is the WORST company. The customer service is horrendous, probably the worst I have ever experienced. My 4 yd bin has not been emptied for 4 straight weeks now. I have people calling me and sending me date and time stamped photos showing the bin is not being emptied and how they have no room to place their trash. I have received nothing but excuses from WM. These people and their truck drivers are a bunch of liars. They will send falsified notifications that the pickup took place when it really didn't. They have even claimed by bin wasn't there...um are you kidding me?? There is zero accountability with these people and of course nobody I spoke to wants to give me their name. When we finally did get a supervisor, Brittani, on the phone she showed she was just as useless as the others we have spoken to by getting absolutely nothing accomplished. It's very clear there is no hiring standard for this company's employees. Where they find these people is beyond my comprehension. One star is being generous and was only selected because I couldn't choose zero stars. Joke of a company. read more

Potentially one of the worst companies to work with in Southern California. I am working to get other trash collection companies here in the area. I do not like to pay for something that I don't get. read more

Would have given zero stars if I could have. Terrible customer service. Will not come back even if something falls out of the bag that they should have picked up in the first place! Paid $120 which was way overpriced for what they will do! read more

Not much to say about them unfortunately, the only thing that can Describe Waste Management is Waste of Time....Customer Service is the Worst... read more