Sunday was a great day for my Family! [[HIGHLIGHT]]We experienced great customer service, fresh food and the environment was very friendly.[[ENDHIGHLIGHT]] We want to give a shoutout to Corey the manager for making us feel warm and he was very funny. read more

[[HIGHLIGHT]]They new GM was really nice and the atmosphere of the store was different but in a good way.[[ENDHIGHLIGHT]] The food was fresh and crispy. I asked for extra seasoning on everything from the wings to the fries and let me say delicious! read more

Order on DoorDash fries cold and chicken not done. Terrible. Won't eat at this location ever again

The food was amazingly delicious and the service was very friendly and quick [[HIGHLIGHT]]the store it self has a very friendly ambiance and is a great place to eat and chill with friends for a while.[[ENDHIGHLIGHT]] read more

We had an amazing experience and the food was awesome. We came up short on the total and one of the workers covered it for us.

Tonight the 18th of October We picked up a large order of garlic wings And original The fries looked great but were so so even after reheating in the oven The garlic Parmesan chicken was missing 3 items Garlic Parmesan Being cooked enough Even the blue cheese dip was pretty thin just above water in thickness The carrots and celery fantastic But not with the blue cheese A waste of 90 dollars But once again we have not had any luck with a good Wingstop The Decatur Texas Wingstop is usually the best of the area Worst parking lot in the world Yet it is still better than the big city ones Now how hard could it be to deep fry wings Toss them in a prepared sauce? Now the blue cheese dip That must have been outsourced as no one in a Wingstop could create such a dismal liquid Where do we go in search of a dfw crispy Parmesan garlic wing ?????? read more

(This happened Friday, September 20, 2024 at 11pm). My daughter and I were super hungry after attending an event for her birthday and decided on some wingstop for a late dinner. [[HIGHLIGHT]]We walked through the doors at 11pm and the entire staff was already in clean up mode, no tables to sit at because they turned all the chairs upside down on the tables.[[ENDHIGHLIGHT]] I asked the girl carrying out floor mats through the door what time they close, and she said 12. I said ok great and proceeded beyond her to the cashier where he said, "oh sorry you're gonna have to wait it will be a minute I'm counting the registers I can't take your order". So ok that's fine, we stood awkwardly there waiting for a few minutes and he proceeds to move extremely slow. We left after it was made very obvious they no longer wanted to work. This isn't my first problem with this location, but it had been at least 6 months and decided to give it another try. I had wings that came out with disgusting feather pieces and barely coated before (someone has previously posted a picture of exactly how my wings looked). I'll never come back to this location, I'm just writing this as a warning to others. read more

Great food, friendly staff! Vanessa makes sure that everything is perfect. Stopping by on lunch is easy & delicious. read more

Place my order online still has to wait 40 min extra always slow and the food freshness is a hit or miss

We will never order from this Wing Stop again. We have given them so many chances - but it is obvious they could not care less about the quality of their food or service. We ordered 25 wings, 1 large fry, celery, and 3 sauces. Received no celery and only 1 sauce. The wings were literally floating in oil - just awful. See pic of oil on bag from the wings. We always try to support local, but if this is indicative about how they feel about the community they serve - we will gladly go elsewhere. read more

Wingstop - Grease the wings were literally floating in. This is what came from the chicken containers even AFTER we had drained it. - Chicken Wings Near Me - Trophy Club, Texas

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Lackluster service. Went to pickup after the app says it'd be ready. Still had to wait. The sodas are usually under syruped. Tasted like brown club soda, but the worst was finding some wings that actually had feathers still attached! Pretty disgusting! read more

Wingstop - Feathers - Chicken Wings Near Me - Trophy Club, Texas

Their food is never ever ready when they say it will be. Always takes much longer, which leads to a line of people in the lobby. Customer service is not much better. read more

Below is my first review. Nothings changed. TERRIBLE staff. They ALWAYS FORGET MULTIPLE ITEMS ON UBER!!! We would order this so much more if they were just competent. This place will never survive here with this current staff. Wing stop itself could thrive here but I just walked in for the first time and it's a handful of kids hanging out behind the register talking about video games and smoking weed. One kid had to remind the more stoned kid that he needed to "drop the chicken" several minutes after my order. Good help must be too hard to find in todays world. Sad. Thank god for online ordering I guess. read more

TRASH. They have forgotten multiple items on orders and then are extremely rude to you. I even called before driving up to the store after ordering on Uber to get missing items and sat on hold the entire drive up to the store then proceed to go into store to get missing items while on hold and there was not even an apology. They are awful. Do not recommend. read more

had exact same experience as another reviewer except it was just after 9pm. they close at 10 but were no longer taking orders. I let the owner know and nothing has changed. Tried again yesterday. Went to register and placed my order - 6 wing combo - I paid and then cashier informed me it would be 15-20 minutes. [[HIGHLIGHT]]There was literally only one other couple in the store and they were already eating.[[ENDHIGHLIGHT]] This place is poorly run and I do not recommend if you value even a mediocre level of customer service. read more

We always come to this wingstop since we are residents of Trophy Club. The food is always fresh and delicious. The location is always clean and maintained when we go to pick up our takeout orders. The friendly service can be hit or miss, but that's people for you. The best wings around!! read more

Worst service ever missing items 2 hour wait got asked 3 times what was I waiting on as they did not start it 3 different times. Steady stream of customers missing food missing orders and waiting forever for there order. read more

I get this is a new location, but it's no excuse for the total lack of enthusiasm or work ethic by all the employees. I waited 20 minutes to pick up my online order from the counter and was never helped because the only worker on staff not in the kitchen named Chris was eating wings and watching tik tok instead of helping the 4 families behind me. So I took the initiative into my own hands and walked behind the counter to pick up the bag myself and was threatened by staff when it happened. Not only that, our entire order was wrong. We only ordered two meals and every single item was incorrect?? How is that even possible?? And worst part is when I called in to tell them, I was met with this response, "there was nothing we can do, my employee says he made the order 100% correct". 0 star location. 0 star customer service. 0 star food cause it was entirely wrong and had no way to get a refund. Is this some sort of joke wingstop? Edit: i'm sorry I have no photo for you guys, once we were told we were not going to receive our order or a refund we went ahead and ate the food they gave us. read more

I had a chicken sandwich and it was really good. The lady behind the counter was really nice and enthusiastic.

We ordered wings, chicken sandwich and fries. Both sauces were wrong. We asked for extra seasoning on the fries and we received cold fries with no seasoning. read more

The bread was stale, worker did not want to be there, cussing because the fryers were beeping. The ground was sticky and disgusting and they had just opened from the night before. All of the area where the lids and utensils go was trashed from the night before and sticky with splashes and soda syrup everywhere. The soda machine had maybe about 3 options left in it, so it's clearly not being refilled and it was caked in syrup and looked like it's never been cleaned. Dirty! It was a disappointing experience. read more

Every time I order online it says ~22 mins & it always take 45+ mins, yet there's never anyone else in there. My food is always correct & hot, it just takes forever! read more

Definitely Good wings but its always a long wait. Regardless of if you order online or not.

This place is trash! DOES NOT offer a Military discount online, I have to go to the store and place my order to get my discount-how convenient! After placing my order over the phone, I go to pick up my food, and when I get home I realize they must have made a mistake and messed my order up! No problem, I call them back and the manager offers to compensate me only $10 rather then compensating the complete order! The day all this happened, there was an NBA Finals game on TV, I dont have time to drive back to your store for you to fix YOUR mistake! This Manager lady, Karen I'm assuming needs to be fired! You made the mistake, should had compensated me for that, and due to the inconvenience, should had compensated the rest of the order to show some form of customer service-but she didn't care! In the military, when you make a mistake, people die! You had 1 job, just read the order and cook the food accordingly-couldn't even handle that-how embarrassing, pathetic! I understand why you work at Wingstop now! read more

Great customer service the staff showed! food is was ready and hot! Best location i've been to!

I've been here a few times since they've opened and they are super. The staff is always friendly and actually look like they enjoy working there. My food is always good and fresh. I usually get the Korean and the Lemon Pepper boneless wings. It comes out pretty fast. read more