Just ok..nothing special anymore.. It tasted better in the past Service was good..but too much $$ for whatvyou get..everything seems rushed inside the store I noticed that on my last 2 visits..the regular fries are only 3/4 full.. Cant they take the time and fill it to the top? I may go to 5 guys now...sorry read more

Our family loves this place. We always order take out. It is always ready on time and correct items and yummy food. Highly recommend it!

The worst experience I've had in a restaurant. The manager and the cashier were very rude when I told them my wings were overcooked they laugh at me and they say I just wanted some free food. I never asked for free food just gave the comment.. the manager told me she didn't care my wings were bad. "If you don't want them, throw them to the garbage" while the cashier was laughing read more

The food and customer service is extremely horrible..my family members got sick after eating here and we stopped going. One of the managers, Jesus is very rude and disrespectful to the customer and he does not know the basics of customer service and does not care. I have called the corporate phone number to complain to see if they answer. there are much better places in San Mateo for chicken wings, avoid here at any cost. read more

good wings. Got the mild, garlic parmesan and Louisiana rub. All were tasty esp the garlic parm. Fries were ok. Wld go back for sure

I love wingstop, it's just every time I order in this location it's always missing something, not once but many times this is the closet wingstop location for delivery in our area. In pandemic times as much as possible you want to save money but sometimes treat yourself too, I ordered here and when I received it my order is missing my garlic parmesan chicken wings I called the store and they told me they are about to close and cannot make deliveries anymore, but manager will call me, 3 days after no call ,no refund. It's a simple chicken wings order it's not like a restaurant that has a lot of menu to forget our order. They should change the management and employees, or maybe train them how to count wings too, past orders is missing one or two chickens every time. But this time it's my whole garlic Parmesan wings order. These employees is ruining this business. read more

Came to this location, couple of times and service has been a disappointment. The seating inside is really small but it does have seating outside in a patio area with a tv. The food is alright, the taste is about the same you'll get in most wing stop locations. But the service is incredibly slow. Came in at 10 PM on a Monday, super empty and my meal took 45 minutes! lol are you kidding me. Also, note that it myself and another guy waiting on food. Stop by this location, couple of weeks ago. It was busy about 5-6 people waiting for there order but an hour for 15 wings? c'mon man. The only reason why I didn't give it 1 star was because the wings/fries are decent. But compared this location to San Carlos, San Carlos blows them out of the water. read more

I called ahead to be placed on hold. This location's wings are (not) fresh! Waste of my time! Not coming back here again.

When me and my uncle ordered the food we waited for almost 25 minutes and we were missing an entire 10 pc meal inside of our bag when we got home when we ordered two 10 pc meals and two 5 piece tender meals ‍ read more

Late night, open sign lit up. Decided to do it. Dammm.. Staff is cool... Wings are the bomb. Don't like the boneless chicken however too salty and little. Dipping sauces are great. My favorite Lemon/pepper, smoked bbq and the next hot up from that one. Forgot to mention it did take 20 minutes to get my order. read more

The service is very quick and helpful. The place is kind tiny inside but very clean and quiet.

If I could give a 0 I would. Horrible they eat while working licking fingers without washing hands or using gloves. Good bye wingstop

I love wingstop and would DEF give 5* rating, but for the first NFL game of the season I ordered 15 wings and 10 of them had NO seasoning, AND NO sauce!! Like, wtf!? they got ONE of the three sauces I ordered and it wasnt even the atomic wings. (Which is y i ordered from the in the FIRST place) This was my first bad experience from them... read more

Best wings and drumettes! My favorite is Louisiana Dry Rub extra extra crispy. Beatriz was very courteous and quick. Their Cajun Corn was spicy good. Easy parking, nice area deserves a 5 star read more

The employees are nice but they seem overworked. There are two kids running this joint and they forgot the ranch like other people said because they are either careless or have too much on mind going on and a million stressors. It is hard to produce quality work and rush I understand that much, they definitely need to hire another person or two to help run things smoother in their logistics and ensure quality control. read more

Poorly cooked wings with the skin undercooked. We can't find much good to say about this location. We won't be back to a Wingstop soon.

I really liked this location the stuff is always nice specially Jesus is always smiling, attentive and nice! The food taste really yummy hot and ready to enjoy it at home! Thank you Jesus for always being so nice and attentive with your costumers! read more

Super long wait for not great wings. Go to Fire Wings in dt San Mateo instead. Only good thing is these guys are open late.

The place is a little small, I rennet before there used to be an outside area but now is closed for some reason. Wings are good, but the place feels too small now that the outside area is closed. read more

Wing stop has not ever hit the mark with me at least the one in freemont however this wing stop prove me that maybe I should get wingstop a try. San Mateo wing stop you got my Oder out quick, came out on time I really appreciate you guys thank you I will definitely be coming back read more

Wingstop - So goood - Chicken Wings Near Me - San Mateo, California

Under cooked fries, over cooked boneless wings. Didn't finish meal, and left feeling ill.

This place is horrible been here for over 20 min for a 20 pc wings , no communication form the employees looks like cooking frys are more important than one customer they have in the store if this was my store I'd fire lo the employees also how is the employees ordering food for them selfs more important than me p.s the ice machine had no ice this place is junk read more

Excellent customer service!!!!!! Salvador and his team did an excellent job accomadating us. Got us out in a timely manner. Definitely our go to wingstop shop!!!!!well done guys keep up the good work!!! read more

Disgusting, the wings smelled like a dead animal.

Order by phone and they say 10- 15 minutes really means 1 hour. Ridiculously slow and bad service! So Let me add a bit more....I wrote the above review while waiting for my food. In the end they acknowledged the long wait.....although still did not apologize or admit to giving me the wrong wait time....it seems like they forgot my order. The did give me extra wing and rolls which made the experience a little more tolerable but still a 1 star experience. read more

Pick-up order...and they forgot the sauce....without the sauce, they're essentially an overpriced version of chicken strips from McDonalds. You shouldn't have to double check your own order for accuracy...especially if it's for one person. Hope the franchise owner steps in for some basic quality control some point soon...otherwise there's PLENTY of good places to eat in San Mateo. read more

I've never written a review for any restaurant because i think there's no need and it just doesn't feel right, but i couldn't bare it. The chicken was absolutely nasty. Easily the worst chicken i've ever eaten. Don't get me wrong, the employees are very nice and they're doing their job it's not their fault that they get horrible chicken shipped to their store, but it was truly disgusting. I've felt like forcing my fingers down my throat in order to throw up to get the horrendous feel out of my stomache. Sorry wing stop. No hate to the employees. Very kind people. read more

We usually get our wingstop fix in San Carlos, which is really well run, but we wanted to just pick up closer to home, and the store on Delaware was just down the street. Big mistake. Store does not have any leadership, workers do not have guidance. Order took 25 minutes to fulfill, most wingstops deliver order in 14 minutes. Soda machine did not have coke or sprite, most choices not available. Workers seemed to be comping their friends, bringing chicken to a table without ringing it up, order placed after me was fulfilled before me. Tip jar was out which I have not seen at other wingstops. Cashier was listed as Jason, but a woman was the cashier. No lemons or limes in hopper. Too many faults to list. Did not get soda cup until I asked for it after 15 minutes of waiting, go to Millbrae store, it was more professional than this store. And San Carlos store also much better the owners there actually work and supervise and it makes a big difference. read more

Wings are good but they take forever making the food. I thought I could bypass the problem by ordering online but still had to wait 18 minutes. Please do better soon read more

Worst wing stop I've ever been to. There were lots of large orders and they screwed up on almost every order when I was waiting for mine. Of course they didn't get my order right either. Never going to this place again read more

Four of us stopped here after playing music, to have dinner at 10:02PM. We were starving and had to hit the road to drive 2 hours afterwards. Here is our experience. Our order was taken on one tab (it was very confusing just to get our order in) and receipt stamped at 10:02PM. We went to get our sodas and there was almost nothing left. It smelled like body odor in there. There was a show about disease playing on the tv. We waited. I went over to check on what the workers were doing, and the whole floor behind the counters was completely sudsy, as if it was after closing. I don't know how anyone could prepare wings back there without risking a serious tumble. Also it stunk, really bad combo those heavy chemical smells and all the various wings flavors. 24 minutes later, we were ready to leave. So we went up to the counter to ask for a refund. We were going to have to sit outside in the cold and eat because of the smell, wasn't appealing. Anyway, they said it would only take 2 more minutes and asked if we wanted it to go. We obliged. We sat in our SUV with all our band gear crowding us, and stuffed in some wings before departing. We said if we ever suggest wing stop again, stop us. read more

Bad experience. I ordered a 30 wing deal with veggies. Was asked what wing sauce I wanted, so I said lemon-pepper, on the side. The employee asked me what dip for the veggies I wanted, I said blue cheese. 20 minutes I was told. I walked next door to Starbucks for a coffee, and looked at my Wingstop receipt... and saw it was wrong, they had charged me for something called "cheese fries". I went back to Wingstop and they gave me a puzzled look, said that's what you ordered... I said, "nope", and I didn't want to pay for them. My order was now ready, but it took the gal (manager) at the cash register 10 minutes to figure out how to give a cash refund... while my food got cold. I asked what was taking so long, and got attitude from her. Finally I was refunded, got in my car, drove the few miles home, and opened my now cold wings... and found they did now include the veggies nor the blue cheese dip we had discussed, and I had ordered and. Total waste of time, total waste of money... and they treated me poorly. read more

Don't order online because your food will never be made. Iv gone to multiple locations and this has the slowest service and your food comes out burnt after having to wait extra time because employees just stand around talking. If I'm craving wing stop I'd go to a different location next time to bad because this location is more convenient. read more

Love wingstop but it's right in front of where we live and when the wind is blowing you can smell that deep fryer going and it's strong. And we're in a complex closer to the highschool! I could hardly imagine the people who live in the apartments that are directly behind it. The food is great just wished they had a better ventilation system so their neighbors wouldn't have to smells deep fat fryers all day. Poor vegans! read more

Hands down this location makes the BEST wings in town! Service is always prompt and the staff is super nice too. Aryan def takes pride in his job to make sure customers are satisfied. This is my go-to spot and not because it is right across from my house :) I would drive further if it wasn't good. read more

Louisiana Rub all the Way!!!!!! Bone in of course, that boneless nonsense is for children. The other flavors are alright, I just prefer the Louisiana Rub. Food is always hot when it comes out. The people working are all pretty awesome and nice. If you want to catch a game, they have a huge tv in the outdoor eating area you can watch on. Cool place to hang out and eat. read more

Wingstop is great for getting your grub on, but don't expect them to pay attention to details or get the order 100% right every time, or ever. I've ordered from this location many times, and NOT ONCE has my order ever been right. Items paid for that were missing. Items that were supposed to be included were not included. Sauces requested after they asked me what kind I would like, never made it into the bag. Waste of time. Waste of money. There went my appetite. Way to go Wingstop. No more business from me, ever. read more

Wing Stop is the wing spot. Love the chicken wings here. Ordered BBQ and Louisiana Cajun wing and they were off the hook. I always ask for carrots and celery and ranch too.....Lol. It was pretty busy here but I did come in around lunch time so understandable. This Wing Stop was a lot better than the wing stop in my city. If I'm in the area ill definitely swing by again. My insurance agent is right down the street so I will be back....Lol. read more

This location has a friendly staff. Mango habanero wings are always on point. Never been disappointed here read more

THE ABSOLUTE WORST experience I've ever had. Ordered and paid online for pick up. Said to come in at 6. So arrived at 6. They checked me in and had me verify my order which I did. They said it wasn't ready yet which is fine, not great but I don't mind waiting. So I wait 20 minutes and ask for an update. They say they don't have my name or my order, so I ask the person that checked me in. She said it doesn't appear in the system once she checks it in and can't pull it back up. At this point 2 other people, one waiting since 5:45 ask about their orders and they say they don't have them either. Who doesn't put peoples orders in the queue when they check in!?!? At this point I am fed up and ask for a refund. They say none of them are managers and can offer a refund. They call their manager (why there is no manager at the actual store I have no idea) who says to have them write my name down and they will call me back and my refund will take a few days. What a crock, like I'm gonna believe you will keep a random bit of paper with my name on it and call me back for a refund. Calling corporate to get a refund that way. What's a guy gotta do to get some wings. They could have offered to put my order in ASAP but instead I'm home, without my money and without wings. What a terrible business. read more