This is absolutely the worst customer service I've had in my life. I did an online order specifically to pick up before going to work and it wasn't ready for 30+ minutes. I was late to work and asked the employees why my order wasn't ready considering they were all playing around with each other and messing with their friends who came into the restaurant. One employee immediately got defensive and threw my food in the bag and the manager justified his actions and why my food wasn't ready. I contacted the corporate office immediately afterwards. This restaurant needs to fire their entire staff and start over if you ask me. read more

Don't order online...made an order and the online portal sent me to a wingstop that was in fontana and I live in Upland where there is a wingstop in Upland. Got there and they didn't have my order. The cook said he cooked it and stated my order back to me...but the cashiers started talking about him under their breath saying he was a liar and the order wasn't placed even though I had the order submission confirmation on.my phone. So I guess I was lying too....he told them.they must have given it to sum1 else.....but they were intent he was lying....Idc, all I wanted was my food when I drove way out the way to get it and not have to wait now going on an hour and 15 min to get it. read more

Don't come here when it's remotely hot outside because they don't keep the facility cool. *This review is not about the food. Thermostat says 87 degrees inside and all the employees are sweating like crazy. Customers inside keep asking workers to raise the AC but all they can say is, "sorry, we don't have access" (as they wipe their sweaty brow with paper towels). Poor employees! read more

Wingstop - Temperature inside the Wingstop when it's 100 degrees outside! - Chicken Wings Near Me - Fontana, California

I always come here due to the fact that its local in Fontana. The wait time is ridiculous even tho i always order online. Smdh. Still doesn't stop me from coming for my 10lemon pepper drums. read more

ATTENTION: I'm looking to see the reviews on the past store I worked and ate most negative review I'm see is true and I dealt with it there's a few employees there that care about the customers which is Stephanie, Alejandro, Maria, Adrian and Peter and myself Joseph that's the night shift and new General management thinks his store is fabulous and on point which is wrong other employees keep receipts and do reviews for customers cause they get bonus's or rewarded and some don't care about the customers they care about the hours and taking people's there money they reuse old food and other employees runs there own show and don't care about other people and there employees everything is based on favoritism and taking advantage on customers so they can look good. Don't go to this restaurant so reviewers are right they should rehire and get worker that have a working attitude and care about people YOU CUSTOMERS SHOULD KNOW THIS read more

This Wingstop is by far the worst one ive been to. I ordered the lemon pepper wings and they were waaaaaay too greasy. The fries were underseasoned and tasted plain, plus there was a piece of chicken cartilage that got in my batch that I bit into while eating my fries. Yuck never coming back. read more

Best Wingstop I've been too in awhile! Great customer service! I couldn't be anymore happier! Staff is really friendly and happy to help!

I have been to this location plenty of times, especially since I worked across the street. The quality of the wings may vary depends when you come. My favorite crew is usually the Friday to Sunday night crew. They always serve fresh food. The wings and the fries are always are piping hot off the fryer. Overall the quality is great! read more

Had to wait over 30 minutes for 10 wings and it wasn't even busy. Workers were dancing and singing the whole time I was there. Ridiculous. They need better customer service. They're really rude. Stay away. read more

My first time placing an order . I ordered cheese fries . They said season fries with aged cheese .! That's not what I got . U got cold fries that were old no crisp at all . And the cheese came out of a pump like a gas station . I won't return. The worker that helped me is the only reason I put 1 star . Horrible, first and last time read more

Food is always great but the wait is always horrible. Call it in and am told it will be read in 15-20 minutes. Get there when it should be ready and it's always another 15-20 minutes. One time I got there in 15-20 minutes and they relialized they didn't even start making it yet. They need to either provide longer estimates or improve their speed read more

Worst Wingstop ever I had to wait so long just to get my wings !!!! I ordered online at 7 pm and got my wings till like 9 pm..... Don't ever go to that place again just stick to other wing stops ... So many workers and they don't even give out the orders right ...and when I got the wings they were all cold that I even had to get home and heat the wings myself so what's the point of being called fast food !!! read more

Customer service is bad. The cashier answered the phone while she was taking my order and gave the person on the phone attitude. Very unprofessional. When she checked my order she put on a glove that was on top of the shelf. That to me was very gross and unsanitary.! read more

This place is horrible. I only gave a 1 star just to comment. Soda machine had no gas and staff didnt fix it. Our order took forever. Restrooms had no toilet paper. Tables were dirty and had trash from previous customers. This place needs improvement. read more

Wingstop - Bad service and tables been dirty. Staff dont clean up. - Chicken Wings Near Me - Fontana, California

This was a horrible wing stop service was horrible the wings weren't full cooked and made me sick almost immediately! I threw up twice right after eating here my husband was also feeling sick. Very disappointing since I was craving wings. They also messed up other people's orders as we were there. read more

Who doesn't love paying for 10 wings and large fries but only getting 8 wings and a little thing of fries? Not me. Another time I came and they gave me some cold ass wings like wtf? Luckily I didn't get sick or else I would've sued them. This place sucks ass throw up in restroom sinks, piss everywhere, annoying staff ratchet people working here, some guy likes to talk in weird accents when taking your order. I'd rather go next door to the torta place and buy a torta. Fuck this shitty ass place. read more

By far one of the worst experience I have ever had at a restaurant. I gave this place a second chance but there will definitely be not be a third. Coming from managing a business myself, I would never allow my employees to behave the way they were doing tonight. Where is the customer service? I placed an online order 20 min ahead of time to skip the wait, I walk in to a boom box blasting out loud to jarule and Ashanti as I'm about to pay, a bit confused with the music from the dining room completely different from the one coming from the kitchen. You might want to reconsider that next time think about walking in a club same room two different DJ's playing diff music? Am I at wingstop or BWW's. Next...where should I sit to eat? Maybe sit in one of the four secluded tables in the corner that seem to be the only ones available since all the other tables have chairs on top of them preventing me or my friend from eating at your establishment comfortably because I might get scolded at like the other customer did (I'll tel you more in a bit) . After all I am paying to keep your establishment in business and so are the rest of us. So I finally chose a table they called my name almost immediately which was good (hence the one star I gave your business) My friend however waited and waiting and waited...she also ordered online at the same time I did. After not getting called on for about 25 min she asked one of your employees to check on her order and well what do you know they have been right there the whole time while the 7 employee that you have currently employee seem to be doing nothing productive in the back. The food was mediocre at best. Fries were probably a day old. The Rialto location seems to have figured out their problems and fixed them as their service has greatly improved since they've been open. I will not come back or recommend this location to anyone ( save them the misery of being treated as if their patronage wasn't what is keeping YOUR business open and able to employ those who contribute to the growth of your business...after all that is the goal of a business right? What do I know? Wingstop you definitely lost my business. read more

Wingstop - The view from our corner - Chicken Wings Near Me - Fontana, California

I wish I had the option to give this place no stars. I love wingstop however I hate this location. The negative reviews below me are true to their word. The customer service is always horrible when I walk in. They hire kids that clearly don't care to serve the public. The location is usually dirty as well (tables are often not cleaned thoroughly) and another thing, don't bother putting in an online order here. They'll make you wait another 10-20 mins which has happened to me in multiple occasions. I had a big issue with that recently and complained to corporate and still have yet to hear a response. read more

I ate some wings last night and this morning around 5am I woke up because I had to throw up. All day I was sick, first time in my life I ever get food poisoning and it was from here. read more

Place is always slow place an online order never ready anywhere near on time. Or your order sitting there and they forget to check.

Terrible customer service, was really close of just walking out while placing my order. So cashier calls me up.. I walk and she says how can I help you ... I started to place my order and she cuts me off mid sentence and says I need a name for your order. Need a more professional way to talk to customers specially that are visiting wingstop for the first time. It's been 40 min now still haven't called my order read more

I have never had a bad experience at this location until a few nights ago.. I order my 10 wings online and was told they would be ready by 10:35pm I arrived at 10:30 and payed and was given my order until 11:05. How disappointing and when I asked one of the employees about my order she said 5 minutes but I still ended up waiting an extra 15 minutes. People who had arrived to dine in after my arrival had been served before me. Worst experience ever. Will definitely not be returning... read more

Worst Wingstop ever, my husband and myself got food poison, we ordered here Monday 1/1/2018, we've been here before, and the people that work here are not the nicest, please don't go to this Wingstop, we are still trying to get over this food poison, worst thing ever, and worst wingstop ever!!!! read more

Took too long to get my order said it would be ready in 40 minutes so i waited and they said it still wasnt ready and other people were getting thier food before i got mine and i was there first read more

This place is trash ! The boneless wings are always so hard and salty !!!! Worse Wing Stop

Horrible... stared at me for a hour before they gave me my cold ass wings ... then they have the nerve at the register to ask you to do the survey on Receipt... the bad part of it all they actually think there doing a good job read more

This spot opened not to long ago so I figure it would be great.... I did a phone order called in for a family 30 pieces with fries... I order, everything is great. The guy on the phone took my order with no hiccups.... I go into the location the time he says it will be ready there is a line witch is understandable 6 o'clock hour. As soon as I walk in a girl working in the kitchen starts to glare are me an speak of me upon her coworkers. She turns to make some remarks *i cant hear her* then 3 other worker start to glare at me as well *3 men* I get to the counter very confused and uncomfortable..... but the girl working the cash wrap is AMAZING great personality apologizes for the wait jus amazing.... I get my food and go home.... the hot was really not hot at all , the mild are flavorless, and the Cajun was pretty good... the French fries are way too salty and kinda cold..... I don't think I will return.... the food was nothing to return for and the environment was soo unwelcoming.... Two stars for my check out experience... read more

The food is so great when it's right! But it's hit & miss. We eat here more than I'd care to admit, and the seasoning is never consistent. Recently we've been taking advantage of their delivery through door dash. Several times, and most times there's at least 1 thing missing. Never called or complained... however today far to much was missing so we called. You'd think they would at least act concerned. No, they didn't. Don't offer door dash service if you cannot have Someone check to make sure all the food is going out before the delivery! Further more it's your website, not the 3rd party we're going to.... you offer it. It takes away the convenience of the delivery of you can't get it right. The only option we were given with the phone call was to go pick the rest of the food and sauces up ourselves. We won't be using this again, and it will be some time before we ever go back, if we do. read more

I have been coming to this place since it opened and I honestly have no idea why I continue to go. I now know to go to the other wingstops because this one is a terrible experience every single time. I place my order online all the time to be able to pick it up immediately but somehow the workers screw up the service and do not have the order ready until I have already waiting 45 minutes later. It's honestly a ridiculous wait and it never fails that there are multiple customers that are also waiting for their order as well because they were late on making it. Customer service is absolutely terrible and this time when I requested to speak to the manager she just hid in the back and never took responsibility for any of it. They have excuses all the time and just blame each other or say they have no idea why the order is late. Do not be a manager if you do not know how to manage a store efficiently and effectively. Such a bad experience, I'd rather drive the extra miles to go to a different wing stop then come back to this one. read more

I've order here many time either online or by phone and they estimated my time to 30 minutes when I go in I always like to go in an extra 5-10 minutes more. They never have my food ready. The few times I've been there it's hardly ever busy and I still walk in waiting more than 20 minutes to receive my food. read more

Do not order online it takes more time if you would order in person, not coming here again service is trash specially the supervisor/ team leader !The food is good tho.. read more

HORRIBLE! Waited for our order for almost an hour only to find out that we got boneless when we ordered classic.

I have to be honest, I work in the food business and I know how it is for the food to take a while. It's not the workers fault. Well at least some of the workers. For instance I went in today and had a kid take a 10 minute break and not come back in till 20 minutes later. Once he finally walked in he took 10 minutes to put his gloves on I swear. Pete is the best worker there by far. He's so nice and apologetic. When he makes my wings I'm never disappointed. The last time I came some white guy made my wings and they were DISGUSTING! They were all hard and barely seasoned. I don't ever want to come to this wing stop if he's making them. Tinashe I think her name is the one who took my order was so sweet and helped me with my order. The manager here is also nice. But everyone else there is either slow, rude, or don't know what their doing. read more

We came to eat at this location today and I have to say that I will never go back. First of all it looks as if the owner is very cheap or stingy, there is no napkins they have a bathroom roll of paper towels on the counter which you do not know if they were taken out from the restroom to give to the customers, I kept thinking about that and did not wanna wipe my mouth with them. Second of all all locations of wing stops I have been to the ranch dressing is free, I asked for ranch dressing and they charges me $1 per little container, and had to go back in line so they could ring me up, that is just unacceptable, the dressing always comes with the wings, I am very disappointed, also the restroom you need to make line to go ask for the key, I am very, very unhappy, I live in Fontana and was happy to know that they opened a Wing Stop location close to home, but after the bad service I will drive to Pomona where I have gone before and did not receive this kind of treatment. I gave one star only so i can leave the review but Id give 0 stars. read more

Great Job on your first day!!!! I arrived about 15 minutes after opening and everyone looked so eager to help us. Ordering was easy and fast and we were told it would take about 14 minutes for our food. We received our food in about 10 minutes which is really fast considering the times I've waited at other locations. Everything tasted fresh and hot. We will definitely be back since its so close to home. read more

It was my first time ordering wings online for pickup. When I got to this wingstop I paid the cashier and the food was brought out for pickup shortly. The person who brought out my food put it on a tray and I kindly said "Oh, I took my order to go." She then said in a sarcastic manner "I know, I'm just showing you your food." then proceeds to put them inside a bag. Well bitch how the hell was I supposed to know that? You could have just told me in a kind manner. Some workers here need to work on their attitude. read more

I just left the new Wingstop in Fontana , it is a very large place, one of the largest ones I have seen , food was great service excellent, I suggest to stop by read more

Don't sleep on this Wingstop location! The staff is cool, the wings were perfect, clean restrooms, and plenty of space and tables!

This was the first time I had ever eaten at a wing stop and I really liked it. I ordered online and it was ready within 20 minutes, as soon as I got there. Staff was friendly and the food was great. Don't know why they're getting so many bad reviews. Maybe they've gotten it together the past few weeks since they've been open, but I don't have any complaints. Definitely will be back. read more

First time visiting wingstop. . . They took a long time to give me my order and didn't give me what I ordered . . . Food didn't taste fresh & they did not box the food properly so it leaked onto my car seat! First and last time eating here. read more