I'm really concerned that the team at Winfields Outdoors don't understand how the Consumer Rights Act works. After 12 days, 26 emails back and forth and 2 phone calls, they agreed to let me return the awning I bought from them. But instead of accepting the item as "not as described" under the Consumer Rights Act, they insisted they would only accept it as an "unwanted item", meaning I had to pay the postage. (Postage on a 25kg awning including insurance was £50.50, so not a small sum.) Winfields Outdoors also stated in their email: "It isn't something we are prepared to discuss further with the manufacturers." This is ridiculous, because the issues I raised are exactly the sort of issues you'd raise with the manufacturer. To clarify, I provided them with significant information to show the awning I received was "not as described" and included photo evidence. For example: 1. They were selling the 2024 model of the awning, but the production date on my awning was June 2022 2. My awning had triangular supports on the corners of the awning that were not present in the photos on their website 3. The door to the awning bedroom was light grey, and not dark grey as in the photos on their website (a relevant difference when thinking about sleeping when camping). There are so many online sellers of camping gear. Please shop with someone else. read more

very poor customer service. KEEP YOUR RECEIPTS or they will not exchange. My HiTec boots fell apart and they wouldn't change them. Funny thing was the couple behind me were also bringing back a pair of boots. Try leaving a negative review on the Winflields website - speaks volumes - AVOID WINFIELDS read more

We had a problem with the tent we purchased from Winfields after a few months, but they denied any responsibility and didn't respond at all to a written complaint. They did offer us a discount on a new tent, but we won't be buying from them again after such disinterested service. read more

Excellent customer service. Had a problem with a tent which was dealt with personally (by Karl each time I called) and helpfully. The issue was resolved further to what I had expected, and not only would I recommend Winfields for their customer service, but their good range and products too. read more

I have always gone in store to buy from Winfields but recently I have started to use the online store, the prices are even cheaper online than in store which is amazing because they are still cheaper in store than most camping store we visit. I would recommend them Winfields 10/10 read more