Friendly staff, well located hotel!!close to many great eating places. Also close to hospital when…read moreyou have family there so you can visit.

The manager makes up for any bad experience I had and she is completely professional. I will stay…read morethere again!

Cottages were nice however a 6 bedroom had a 4-cup coffee maker, roll of paper towels had 3 sheets…read moreleft and two bathrooms needed the drains cleaned out- maint never arrived Emailed and called and left message for GM no less than 6 times over 9 months and never received a call back Had over 200 people in rooms, cottages and townhouses and numerous times they were charged incorrectly Front desk manager did not know how to credit an incorrect charge, promised he would fix and a week later I still did not have the credit Pool furniture in need of replacement Bartender unaware how to make some basic drinks. Front desk associates untrained especially during booking/reservations If booking an event, ensure you receive and then read your contract prior to sending money/deposit Catering: manager slow to respond, requested money prior to a contract, contract had numerous errors from what was agreed upon in our email chain. Julia in events and Mohamed in Accounting were very helpful To sum it up; Lack of Management Lack of Maintenance Lack of Accountability Lack of Training Cottages were great

I've been coming here since 1982 and my parents prior. They haven't missed a year (besides likely…read moreCovid). It was once a gem and I would love to see it get back to how it was. However, I can tell there are improvements in the works compared to even last year which is promising. Pros: *Our group of 8 stayed in the townhomes which were clean and they were in the process of remodeling/staining the outside. *The beach is better than it's ever looked. It's larger, clean and no goose poop. There were two individuals cleaning it while my daughter was playing on the zip line. *Although we weren't here Saturday, I saw they have live music at the outdoor bar most Saturday's. *grounds overall were clean. However, the family who checked out the day we arrived left a large empty wine box on a grill outside our place and that was not cleaned up during our stay. Would love better attention to detail! *new manager-I hope he addresses people's concerns quickly as I read recent reviews and customer service was lacking including lack of response of follow up. He was friendly and seemed attentive! *water park was closed but they were actively working on it while we were here. Ideas for improvement: *Bring back the drink of the day special at the Deck bar-My mom and I always enjoyed trying a new $5 drink in the past each day while at the pool (usually something like a Mai tai, pina colada, etc). *Properly stock the bar -I wanted a pina colada Sunday night and another family member wanted something else and they were out of many things. Bartender was nice but didn't know how to make some drinks including a Mai tai. However the drink I ordered was delicious! Pricey drinks though and our group thought there wasn't much alcohol in them. If you are going to charge fancy bartender prices, have a stocked bar and well trained bartender. Otherwise, lower them. We aren't in New York. $16 for a Long Island in Alexandria is a bit much. *Get new chairs/lounge chairs at the pool. Both the indoor and outdoor pool had broken plastic deck chairs which both felt dangerous and were an eye sore. *Have someone walking the pool areas every hour or two to clean up the pool area. Overall clean but I saw what appeared to be a manager or owner walking by some garbage (wrapper on a table) and some messed up cushions at the outdoor pool area and he didn't do anything. *Clean up the ground under the zip line area. There needs to be new wood chips added and weeds removed. I walked into some stickers (weeks) that were painful. *Fix the windows in the townhome. We would have loved to open the windows at night and they didn't seem to open. *Have a local from Alexandria who is familiar with the resort and its history to help bring this report back to how it used to be. The grounds etc are beautiful but it's lacking what it used to be. *There is a light by the outdoor volleyball courts that has been crooked and bent for years. It's an eye sore, looks like it could fall any minute and shows neglect due to no one fixing it for years. *My dad loves playing mini golf every year but the course is falling apart! It's a wonderful part of the property and I hope it's fixed soon. *in ground sprinklers were watering the sidewalks near our townhome more than the grass. *Lower prices of lodging and food at least until you get back on your feet. Arrowwood is quite high compared to nearby resorts who have beautiful lodging and property.

Showers wer so gross of slime black mold hair and build up couldn't use! Guest above us sounded as…read moreif they wer falling through floor entire night! Pillows felt like wauded up sweatshirts ! Floor sticky and gross Windows streaky filmy and couldn't see out! Nevvvver foin back there again! Park lot full of semi trucks trailers and odd people

A very nice stay, pet friendly (with a nice walking area behind the hotel for our dog), friendly…read morereception, and an acceptable breakfast. The one negative was we were given a room with a noticeable smoke odor - on examination, the smoke seemed to be mostly within the chair (probably someone smoked there) - oh, yes, this is a non-smoking hotel. Unfortunately, there were no rooms available to switch to (sold out), so we had to tolerate it for the night [not cool]. We opened all the windows, turned on as many fans as possible, and lived through it. The next day, they did move us to another room, and gave us a credit toward about half of the night's stay. So, given this is hopefully an exception, and only their fault in that it wasn't caught by cleaning staff, we did enjoy the other three nights of our stay.

Dog Owners Beware: Service Dog, ESA or Family Pet -- We Were Made to Feel Completely Unwelcome…read more We have stayed at more than 70 Marriott properties this year alone, and are Titanium Elite member. We travel extensively and always try to stay with Marriott, which is why this experience was so disappointing. Before we even had our luggage off the luggage cart, we received a call from the General Manager regarding our dogs. During that call, she went through an extensive list of rules concerning them. We completely understand hotels having policies and requiring guests to sign waivers--we have done this many times before and have never had an issue. After the call, I went to the front desk simply to make sure both dogs were properly noted on our reservation and to ask whether they needed any of their paperwork. The manager came out and, for the second time, went through the extensive list of rules regarding our dogs. I explained that our dogs are trained psychiatric service dogs and that the way the situation was being handled had put me into a full-blown panic. One of my dogs is specifically trained to recognize and alert to this. Unfortunately, even after I explained that, she continued repeating the rules and emphasizing that we were not to leave the room without the dogs. She also told me that she has three dogs herself and that she doesn't care what anyone says, "dogs bark." Working with dogs is my profession, and both of our dogs have gone through proper training. More importantly, our dogs had done absolutely nothing wrong. We had barely arrived at the hotel. We completely understand and respect hotel policies. What we could not understand was why, during the approximately one hour we were at this property, we were repeatedly made to feel as though our dogs were going to be a problem before they had even had the opportunity to settle into the room. The gentleman working the front desk was extremely nice, and I want to make sure that is acknowledged. Unfortunately, the General Manager's attitude and the way the situation was handled made us feel so uncomfortable and unwelcome that we decided to leave rather than stay for our two-night reservation. We still had to pay for the first night even though we left. After more than 70 Marriott stays this year, I can honestly say we have never felt so immediately singled out or unwelcome at a Marriott property. We weren't asking for special treatment. I simply went to the front desk to make sure our dogs were properly listed on our reservation and to offer any documentation they might need. We chose to leave because after only an hour, it was very clear that we were not going to feel comfortable staying there for two nights. For loyal Marriott guests who travel regularly with properly trained dogs, this was an incredibly disappointing experience.

Standard Fairfield experience. Mostly tidy room and common area. Pleasant service. Free parking…read more Convenient location off interstate. Not a bad choice if in area.

My wife and I stayed here on a Sunday evening while passing through town. The hotel is sprawling…read moreand surrounded by large parking lots all the way around. We checked in at the lobby around 9 pm. For some reason, we were assigned a room on the opposite side of the hotel, literally a several-minute walk away. We ended up moving our car later in the evening to make a speedier departure in the morning. We passed several folks enjoying the bar. We were tempted but had plans for an early departure. We also passed on the indoor pool and gym. Our room was dated but fine. The king-size bed was surprisingly comfortable, and the room was quiet for a good night's sleep. The bathroom was tired and the shower weak but functional. For the low price we paid for the room, we got a good night's sleep.

Loud vacuuming by pool all day long even called ask them to stop an front desk said no ! We are on…read morevaca not here to listen to vacuum all day! Annnd it was a wendsday so nobody made floor dirty! Next paid 12$ for worse breakfast was smaller the continental breakfast u get free at other hotels! Rude staff! Pee all over pool bathrooms, dirty bandaids in hot tub! Instead of non english speaking man vacuuming same hall all day maybe clean pool area GROSS!!!

Worst customer service I have ever experienced at a hotel. Check-in we were treated like we were a…read morenuisance to a point a person felt obligated to say "sorry for bothering you." Any staff member I ran into would not even attempt to acknowledge your existence let alone if you had a question. Will never stay here again and I'm in town multiple times a year for work. Do better peeps, I'd do 0 stars if I could.

The hotel charged us twice for the room. When we comforted manager on duty. She claimed she didn't…read moredo that. But our card showed it was charged. Rooms smell moldy, and stink.

Interesting situation - I booked by room through Hotels.com…read more Got in late because of flight delay. They couldn't find my reservation and then pulled up my name with different address. I went to my room - to find it already occupied. Went back to front desk - was able to get a different room. Not sure why the mix-up. However - HUGE shout out to this hotel - they are housing the fire victims from the fire that happened in downtown Alexandria. I know this contributed to some of the confusion last nite. Three stars are for the chaotic atmosphere checking in and the look of the hallways - exposed wires, stained ceiling, etc. My room was actually ok.

FYI - I am posting this review on both Trip Advisor and Yelp so I can share my experience with…read moreothers, in the hope that they don't have as bad of an experience at a hotel in Alexandria as I did. My boyfriend and I stayed at this hotel last Friday night and were very disappointed in our whole experience. First, when we checked in, we were given a bill for 2 nights instead of 1. When we noticed and asked for the staff member to update the bill, he rolled his eyes and told us to sign the one he had given us and then he would fix it to say 1 night. We told him we weren't signing a bill for twice what we owed, and he ended up reluctantly fixing it. We ran up to the room so my boyfriend could take a quick shower before we went to his family reunion. When we got to the room, there were no towels to be found anywhere. My boyfriend called the front desk, informed them we were in a hurry, and asked for towels to be brought up. The towels were brought up promptly, but while we were waiting, we noticed how dirty the room was. For example, there was a bag of chips, penny, and open pen between the bed and the nightstand. There was a bandaid on the floor next to the other bed, and a Jimmy Johns wrapper next to the fridge. When the towels arrived, we nicely informed the staff member that we weren't sure if the room had been cleaned, and showed him the garbage throughout the room. Instead of apologizing and telling us he would send someone in to clean up, he gave a loud moan and rolled his eyes at us. He then walked out without an apology. When we arrived at the hotel later that night, the room had been cleaned... Kind of. The Jimmy Johns wrapper had not been removed and there were still crumbs from the chips, so obviously the room wasn't vacuumed. The next day when we were checking out, we told the new front desk person about our disappointment in the cleanliness of the room and the customer service. She also didn't say much, but finally when I told her a simple apology would have gone a long way, muttered a slight apology and an excuse that they are having turnover in the housekeeping department. Overall, after this experience, I would not go back to a Days Inn again. I would think a national chain would have some standards to live up to, but this location definitely did not.

We had a great couple days at the resort. The owners were very friendly and even let us check out…read morelate. There are so many wonderful upgrades we didn't expect - the outdoor chairs and grills were top-notch. Everything was kept up nicely and you can tell the owners take pride in the resort. We enjoyed the wonderful beach and the fun toys they offered (double kayak, water bike and paddleboards). Being right in the bike trail is the icing on the cake! We will be back.

Always a great time here, the beach, water, sand, fun for the kids, a wonderful experience year…read moreafter year!

We had a two night stay during the off season and had the resort to ourselves. The cabins are all…read morenew and right on the water. The pool, hot tub, sauna were like new. What a great idea to put a gathering space and game room above the store/office area. The group made great use. Noticed two separate sand beaches and wish we were there when the docks were out. They were just getting things out for the season so a little problem with the grill, but after a text message they showed up and addressed the issue. Lake Darling is a pretty lake and part of the chain in Alex. Brought three other couples from outside the area and they really liked the resort and activities in Alex. Hiking trail was just a block away and it gets you almost anywhere in Alex. Firewood purchased came with a little starter kit and they provided a good qty with large pieces. Property is well cared for and large space between cabin and water. Definitely would come again.

We had an amazing two night stay at a 4 bedroom villa right on the water. They were extremely…read moreaccommodating giving early check in and complimentary late checkout. The game room was a huge hit with my kids along with the pool, sauna, and hot tub. The place was really nice, super clean, and had everything we needed. Everything we wanted to do was within a 5 minute drive - so central! We came in the middle of November and it was the perfect escape for my kids long weekend break. We were even able to see the northern lights right out our back door reflecting on the lake! Would love to come back in the summer.

As I was making my way cross country back to Nevada, I needed to stop for the night. I'd put about…read more800 mi on my car and was really tired. So I pulled in to gas up the car and saw there were several motels so I thought I would check them out. I ended up at this place, as I'd been to these before and they were pretty perfunctory, meaning that the beds were clean and it was a clean room and a place for me to lay my head for the night. Check-in was great. The girl at the counter was very friendly and funny, made the check-in process that much nicer. And so I went to my room. The room itself was clean. The beds were clean and freshly made, it did have a place to set my bags did have a mini fridge and microwave in it which I did not use, and a seating area. Now I don't know what it is about hotels and desk chairs, but I would say 90% of the hotels I've been to the desk cherries jacked up in some way. Either a roller is missing from the bottom or the back is bent or the upholstery is torn. But this one was like it had been bent and never fixed so I was always sitting at an angle. This room actually was pretty decent compared to some of the places I have stayed. A place like this. I would normally give three stars but again Service matters to me and the girl up front got it bumped up to four. Bottom line? If you are out traveling and looking for a place to lay your head for the night, you could do way worse than this place. It is definitely not bad for the price point and it's comfortable.

The customer service was great, room AND bathroom were nice and clean. Stayed at a lot of hotels…read moreand paid a lot more for those rooms and this one was in a lot better shape. Breakfast was ok but had variety of items to choose from. Would stay here again.