Read the rules carefully, Wilson has made confusing and overcharging customers into an institutionalized strategy. It's similar to many banks, which collect third of their income from overdraft charges.
We came in expecting an overnight rate of $20, but were charged $79 instead. And it is sorta our fault. After security guard spent 10 minutes explaining to us the logic and pointing to different parts of the rules, we realized she wad indeed correct. I was looking at terms & conditions from a wrong end. However, I can't shake off the feeling that the rules were never designed to be clear in first place. Confusion is how Wilson makes money.
On the plus side, the security guard was very sympathetic, even though she couldn't do anything. She said people get tricked like this all the time. The location is convenient too. read more