I will never deal with Wilson Marine again. I am a recent widow who reached out desperately seeking help to winterize my boat w/ electric motor. Service guy Gary was not helpful in the least. After two phone calls of questions and pleading for help I gave up. How disappointing it is that after spending over $30,000.00 on their boat they were not willing to help in an emergency with one of their customers during the most difficult time of her life. read more

We bought a Bennington Tritoon from Wilson Marine Commerce. We have 4.5 hours on the motor. We attempted to go out for a ride yesterday and a high pitched alarm kept going off and the engine was hot. Never even got -0 feet from dock . Today we call Wilson for all the service we were promised when we purchased the boat ($60,000) and we get nothing. We have to have the boat towed at our expense and they said it was routine maintenance that was needed - water pump on a boat with less then 5 hours. Buyers Beware! read more

I used to work here cleaning boats, the showroom, and the building they do repairs and custom work in, in fact I was working on January 6th during the insurrection, I knew that day I was going to quit but the actual reason I quit was different than I thought, as the attack was happening my husband was texting me photos at work, the sales people were sitting there denying it was happening even when I was showing them pictures! that was enough to make me quit but I didn't sadly. Covid was still going on then! I did my interview in a mask thinking I would probably never know what my coworkers looked like, the building I had to clean where they work on boats was pretty far away so I drove a golf cart with my cleaning products and garbage on it because the dumpster was at the maintenance building also. Everyone there is pretty lazy especially the cashier! I went in and started dumping garbage cans and hers had a liquid in it that poured out on my hand and wrist I said oh gross what is that? the cashier said "oh I've been eating pistachios and spitting the seeds in there" which means I got her spit all over me!, and it was all over the floor! (during Covid) I said it needs to be cleaned up by the time I'm finished upstairs, I finished and came down and it was still there so I left and went back to the showroom and quit, they weren't and could NEVER pay me enough to be disrespected like that! later that day the showroom manager called me to see why I quit and offered me a raise to stay but there was no way I was cleaning up after or working with pigs like that! read more

Tom Hicks and Wendy Hutchins at Wilson marine took care of us like family I am very pleased about how everything went and my family and I love our new Harris pontoon boat Thank you so much. Paul S read more

WTF!!!! DONT EVER GO TO WILSONS MARINE IN COMMERCE... called Wilson's spoke with dude, gave him specifics on the size of my propeller, drove over an hour just to get there for this dumb ass, to be like umm I'm not sure?.?.? how can you work at a boat marine place, and not know the size of a propler when your given all the specifications? don't EVER go there!!!!! DUDE LOOK ON THE BOX.... even has specifications LITERALLY ON THE DAMN BOX!!!! read more

dont buy boats from wilson marine. i think they pay there service people peanuts and their work is not very good to say the least.put a fish finder on my boat with self tapping screws and stripped every ones on fish finder and cover panel. they put to long of steering cables on boat in a big circle on transom pinched gas line and taking paint off transom. obviously cables for much longer boat. sold me supposidly anew trailer for almost 4ooo dollarsit was rusty all over. so in review dont buy boats from wilson marine period read more

Purchased a boat at Harrison location. Terrible salesperson and customer service. Finance lady was efficient but sales guy could care less if we knew anything about the boat we were buying. The guy working in the shop was a better salesperson than the actual sales guy. Terrible service after the sale. Find another place to purchase a boat. Save yourself a headache. read more

Bought an extended warranty for my boats upholstery for $600. Supposed to cover rips, tears, holes unremovable marks, etc for 5 years. Had a grommet that is attached to a vinyl strap that is sewn onto the cushion rip out. They tell me it's not covered. That it is not part of the cushion. *If that's the case then why is it that if I wanted to get a new one the only way to do that is to order a whole new cushion.* Told me to take it to a place that repairs vinyl. As far as I am concerned these people will rip you off any chance they get. They are also not good at responding to phone messages or emails, after numerous attempts. Buyer beware. read more

They are very lucky they are the only game in town - terrible organization and communication between locations and departments. Bought a brand new boat with upgrades and what do you know, it doesn't show up with the upgrades they sold. Secondly the delivery drivers have gone to the wrong locations multiple times for pick up and drop off. Good luck if you have to order a part during the summer season. You will be doing all the work and have to follow up toget them to come out there and install. read more

This review is for the Wilson Marine Service Group. I have owned my 2000 Smoker Craft boat and 130HP Yamaha motor for 8 years and have always had a cold start problem. I hand to crank the engine, while choking, several times before it would start. The condition deteriorated until I had to spray Rapid Start into the air vent before I could get it started. After their carburetor repairs and new fuel lines, the motor starts with a minimum of effort. The pickup man and man behind the counter displayed outstanding customer service-they actually hooked up the motor to a hose and demonstrated the starting ability with a friendly attitude. I will always use Wilson Marine for my repairs.THANKS GUYS! George read more

Ron (owner of Wilson Marine), I asked Kevin Mosher and Angela Lee for your email address so I could share with you how great of an experience my wife and I have had so far with Wilson Marine. As first time boat buyers, Kevin took the time to really explain what we should be looking for and what we should be considering based on how we think we will use our pontoon over the next 5 years. This advice continued over several months culminating at the final boat show in Novi. We never felt pressured to buy and we always felt that Kevin and Angela had our best interest in mind. In the end, after considering many boats, new and used, from a variety of locations, Kevin made this sale happen based partly on some great incentives but mostly based on the trust he built with us over several months. Similarly, we felt we were in honest hands as Angela made the actual transaction and final option choices, fun and easy. I know there are a lot of complainers out there but as a fellow entrepreneur and business owner, I wanted you to know how satisfied we were with our experience and what first class people you have working for you. Your Grateful Customers, Todd & Stacy read more

The salesman was personable and appeared to be very helpful but we found out that he was making everything up to make a sale. We had a custom made tritoon and we specifically explained our needs. The set up is what we asked for but the quality of the work is not as good as promised. We needed an upgraded cover. The company that created that did very poor work and it is already ripping apart at seams with little use. They delivered with less than 5 gal gas (the gas gauge didn't even read) and said that was normal. The mechanic who showed us how the motor worked didn't even know where to check oil/add oil. Also, he didn't know anything about the GPS/fishfinder and said to "read the manual". We had to have our marina check the steering fluid as well. When you buy a $50,000+ boat, you kind of expect a little more. We feel that we were lied to, misled and recommend that you avoid this marina. read more

Wonderful service @parts store. I went to Anderson and they told me I needed a serial number for my boat filter, which I had in my hand. Went to Wilson and they had the filter for me in 3 seconds by looking at the part. Fantastic Service!! read more

after purchasing our boat at the detroit boat show we were able to take delivery on a very cold and wet day in march. the weather has not been the best in MI this spring to take the boat out on my husband's days off so it took a while. the first time we took it out we noticed a tear in one of the seats. we called the service department. we were told to take pictures and email them to the service person. he said he would order a new seat for us if they did not have one in stock. we took the pictures and sent the email. we heard nothing back. after a week my husband started calling the service person. he never answered his phone and several messages were left. NO CALL. after 4 plus weeks my husband drove over an hour to the wilson marine in howell to talk to the service person face to face. he was told that the person he wanted to talk to was 'off' that day and his manager was 'unavailable as he was with another customer'. the person he did talk to in the service department asked about the problem. when my husband explained what was going on the service person said that a tear in the seat was covered under one of the warranties we purchased and a call to that insurance company is the only way to get the repair done!!! first--that would have been nice to know 4 weeks earlier. second--a call back from the service person would have been nice. i would NOT recommend dealing with this company. seems they are too big to give a crap about the customers. getting the boats sold and out the door is their only objective. after that you are on your own. read more

Just spent almost $80,000 on a brand new boat, and already cant get a response to my emails. I have to keep hounding them to be heard. They certainly wouldnt be considered an organization with great customer service. read more

HORRIBLE EXPERIENCE!!! We had an issue with our boat and called around and Wilson said they could pick it up within hours of us calling. After they picked up our pontoon they kept it for over 7 weeks and NEVER even worked on it!!! We called weekly, sometimes daily and the people were so rude and never knew anything about our boat. They "mixed it up" with other boats and lied to us daily about when services would be complete. After 7 weeks went by without any updates - we asked that they deliver to another marina whom could fix it...they gave us attitude but finally did it. NEVER AGAIN would I ever take a boat there or recommend them to anyone. AWFUL company! read more

i was a big fan of the Frost man! Larry C must not have had a personality! Both Jack and Ron Murdock have treated me with nothing but respect read more

Wilson Marine in Commerce has the worst warranty department ever. I have been waiting for my warranty issues on my brand new boat to be resolved since early spring and it's now October. I can't even get a response from them. Do yoursefl a favor and buy your boat elsewhere. read more

Had my pontoon boat stored last winter and when I got it back I discovered the seats had been damaged when they did the shrink rap(to much heat). The top of the seats were burnt. The cost to fix the damage was $4600. They told me to turn it in to my insurance company and they would pay my deductible and would pay to transport the boat. They later agreed to give me a $600 credit on my account. They now say they will not do anything. read more

My Husband and I have Purchased 2 New pontoon boats from wilson marina and we always get wonderful service. The service dept is top notch I proble will by my next boat there too. We have had issues but service/parts always seems to find a solution and get it handled... Thanks Guys! read more

Went here to look at a new boat and apparently they didn't have time to help me. Not sure why your in business if you don't actually want to sell the product you have. Went next door and was welcomed with open arms and ended up buying a new Ranger. read more

Not impressed... Problems with our new boat from the start - first they quoted us wrong and then tried to charge us another $4,000 after we had signed the purchase agreement. Then was contacted the day before the boat was supposed to be delivered to sign the final paperwork - had been calling the weeks before to get this done so it wasn't such tight timing. When boat was delivered noticed right away that one of the major options we had paid for was not on the boat, somehow this wasn't noticed in the multiple checks they supposedly performed - it is now 3 months later and this has not been fixed. Apparently our parts order was "lost" and had to be reordered, no one contacts us and we have to constantly call numerous people. My husband had to finally contact the manufacturer to get anything done. Not sure if we will even get it fixed this summer or not and it has been a huge inconvenience without it. There were other problems with the boat - some screws missing, cover snaps missing, most importantly our rear light didn't work - this took lots of phone calls and 6 weeks to get fixed. So for the first 6 weeks we couldn't go out at night. I would never buy through this company again and I recommend you don't either - I am disappointed that I have to rely on them for future repairs and I have VERY low expectations. I thought buying a new boat would be a great experience for the amount of money you pay but it's been nothing but a headache. read more