Will never buy from them again. Only got 2 of the 3 pieces of our brand new very expensive sectional due to the 3rd piece being damaged and destroyed between the warehouse and delivery truck. After a huge run around they were able to find another 3rd piece but had to wait even longer. No compensation or discount for the delay and inconvenience. They kept calling us and asking us what the warehouse/driver/store said and vice-versa. Very unorganized and not very professional. Damaged the trim bringing it in as well. read more

We have a Lazy Boy motorized 3 seater couch and a two seater love seat with a center console that had broken down seat cushions due to several years of usage. We contacted Wilson-Bates for service to have the seats re-stuffed. They came to our home, and took one unit at a time, per our request. They returned each unit a week later completely re-stuffed-seat, arms and back- and better than new. They also replaced some broken return springs in the mechanism. The office and moving crews were cheerful and a pleasure to work with. The technician who did the work is an outstanding craftsman. The repair cost was very reasonable, and we will be happy to recommend their services to friends and family. Ken M. read more

Buyer beware: I'm setting my review to a singe star, because "zero stars" isn't an option. After three strikes, My family will no longer be doing business with Wilson Bates. First Strike was to sell us a "new" furniture set that required the drawers be re-aligned. I put "new" in quotes, because we found the receipt from the previous owner who had returned the furniture. (Also interesting, the previous owner paid less than we did). The chest was sent to service center for over a week and returned with worse alignment and visible gaps. Second Strike: We purchased two motorized recliners. During the break-in period (~first month) one of the chairs developed a shudder in the mechanism. The chair was also returned to service under warranty, where it remained for weeks! Many calls to service were either ignored or completely misrepresented the nature of the delay. After many weeks of waiting, we again received our chair. Third Strike: We purchased a slide-in range. Delivery would not install, due to variances in cabinetry (not their fault, perfectly understandable). However, the appliance was not tested onsite, despite all cables connected and the unit powered up. During our ownership of this device, exactly one meal has been cooked. All other times the range has been unreliable or non-responsive. Wilson Bates gave us 2 options: accept a lesser quality floor model, or pay the difference on another "new" appliance. After three days of ownership, the appliance is being returned for a refund. Summary: Sales team is very effective at extracting money out of pockets, service or support is non-existent to worse-than-nothing. read more