My mom was at Traditions Assisted Living for about 7 months. At first they were charging me for…read moreservices they never gave her. The food was beyond bad. Frozen dinners would have been better than what they tried to pass off as food. This place is Not cheap. But the service and food are. So I took my mother out of the facility last week and moved her in with me. They have it set up where you use their doctors from BlueSky home care so it is easier for them to control the use and ordering of her meds. They gave me a week of her meds and I went to Walmart to have her meds transferred over. The BlueSky doctor and Traditions refused the transfer and now my mother with a serious heart condition can not get any meds. We now have to locate a new doctor and have them call in meds. I hope nothing happens to her until then. That could take a week or more. I'm sorry, but if you have a patient staying with meds. You need to be human and transfer their scripts until they can get a new doctor within the month. I feel this is cruel and inhuman, to deny someone's medication because they don't want to stay in your over priced facility. Now I'm wondering what they are hiding. Maybe the medications they prescribed are meds she didn't need. Do yourself and the your loved ones a favor and avoid these companies.

From the owner: At Traditions of Spring Hill, we are committed to ensuring that every service and every amenity…read morehelp create the enriched, active life you or your loved one deserves Located in Spring Hill, Tennessee, Traditions specializes in assisted living and memory care that allow adults to experience a lifestyle with vitality at any age. Nestled in historic Spring Hill, TN. Traditions offers Assisted Living and Memory Care. Learn more

This is not the place to send your loved ones for memory care. My father suffers from Parkinson's…read moreand the staff was not trained to handle cognitive and physically disabled residents. They would team up on him when he was having an episode that even made him more scared. Clothes were not returned after laundry and stolen. They confiscate items in his room and do not let you know or return them. Other residents and staff were in his room while he was in the hospital. They also used his room for storage while he was out. Medicine was not issued in a timely matter. He fell several times and even hit his head and went to hospital because staff is ignorant and do not care about health and well-being of residents. It would take 30-45 minutes to assist him when he pushed his pendent. Also he was sent out for everything because staff did not want to deal with him- hospital and even geriatric psyc hospital where he became extremely ill because of neglect. I would not recommend the memory care unit for your loved ones.

I'm having to move my mother to long term care in a couple of days. our experience at Morning…read morePointe from the first foot in the door to our almost last has been EXCEPTIONAL. ALL of the staff have shown my mother and I the utmost care and respect. if I could, I would rate ten stars. I will recommend them to anyone as a first choice. My only regret is they don't offer Long Term Care. it's a beautiful facility and everyone there has treated us like family. Start here. You will not regret it. -Debbie Collier

This is a review of our experience with Morning Pointe in Spring Hill. We cannot recommend this…read morefacility based on the following information that occurred in the spring of 2018. The writer is a retired RN with a background in home health care, and the wife of Mom's Guardian. When Mom entered the facility she was 98 years old. She had 3 sons and daughters in law who all loved her and were very attentive. Mom lived with one son or another for the last 15 years of her life just prior to entering the facility. Her only medical diagnosis was high blood pressure which she had for over 50 years. She was frail and walked with a walker, which is to be expected and had a bit of arthritis for which she took NSAIDs and pain medicine. She was very clear in mind but was starting to show some short term memory loss. Thus the need for assisted living care. The sons' families could not stay home all day and watch her to be sure she hadn't fallen, or was getting enough to eat and drink, and enough stimulation. So a decision was made for Mom to live at Morning Pointe in Spring Hill. She moved in April 2. On the Memorial weedend, something happened with mom: she stopped eating and drinking and took to her bed, and no one called us to let us know, or called her MD, or did anything until we went to see her after the weekend. I have the full details of what happened but it is too long to put here. Mom passed away on June 5th. ********************************************************************************** I want to be clear about this. We are not blaming Morning Pointe for mom's death. Mom was 98, and almost anything could have happened to her. However, Morning Pointe's role was not to keep her from dying. It was to watch over her, provide care for her as needed and, and maintain to the best of their ability, our mom's current level of health. I am writing this to warn all readers. In my opinion, they did not live up to the standards they had set, and expectations we had been given, of providing care for her. In a nutshell here are our largest concerns: 1. Morning Pointe had explicit instructions to call the Guardian if there was anything wrong with mom. They never called anyone in the family, no less the Guardian, to alert us mom had taken to bed and was not getting up or eating or was refusing services, if indeed that was what she was doing. This was their responsibility.The reason we placed mom into Morning Pointe was so that someone with a medical care background would be watching her regularly and intervene appropriately! This was clearly not done. 2. Throughout our mom's two months there we had a difficult time getting the staff to confirm with us when mom would be helped with a shower. Several weeks she went with only one, or no shower. They were terribly inconsistent. Mil had spent the last 10 years of her life while living with us taking a shower on Tuesdays and Saturdays. We never knew her to refuse it. Mom was upset by this lack of consistency. 3. The staff turnover at the Center was unbelievable. 4. The Nursing Staff was given directions from Mom's attending MD in Florida (where she moved from) for medications and times they needed to be given. This regime had worked for her for the last 9 years and kept her stable and healthy. The Guardian and daughter in law met at least four times with the Head Nurse to make sure they were being given correctly, but according to Mom, she was given meds at odd times and she did not know what she was taking. She had known what she was taking when living with us. 5. From the condition of the room on Wednesday when the Guardian and his wife walked in, it was clear that no responsible person had been in the room for days! The number of half empty water glasses scattered everywhere, "hard as rocks" full pieces of toast on 2 separate plates, exceedingly rumpled sheets, the physical smelly condition of mom and her undergarments was clear proof of that. She would never have allowed her room or her person to look like that. We counted on Morning Pointe and their staff to watch over mom and help her take care of her needs and this did not occur. 6. We have had two incidents of overbilling by Morning Pointe. One involved $1000, and was fixed after the Guardian pointed it out, early on in Mom's stay. The other was an auto draft of $3295, taken out a month after mom had died and we had already moved all her possessions out. They reversed the auto draft after we caught it. Again, we are writing this as an honest testimony as to our experience with Morning Pointe in Spring Hill. Prior to obtaining their services we had researched many places, visited them, asked others, etc., and Morning Pointe was highly recommended. Our experience, though, was completely the opposite. We urge anyone contemplating this facility to take our experience into consideration in their evaluation. Charlene and Steve Kimmel

Very rude and disrespectful to seniors. Lack compassion and understanding to adequately care for…read morethe aging population. Only care about bottom line and will do whatever is necessary to make money. Definitely pass!

Sheila McArdle, the director, reached out to my wife and finally made the situation right. We feel…read moreunderstood now and my mother-in-law was well cared for while she lived here.

A few years ago corporate Brookdale took this place over. They promised several things they did not…read moredeliver. The food is very bad, macaroni and cheese, all sorts of starches, no vegetables to speak of, and when they are prepared they are taste awful. My mother ends up eating most meals in her room because of the horrible food. She has gotten sick many times eating in the dining room, so she doesn't do it in much anymore. The staff itself is very nice and courteous, but the upper management is not very helpful at all. I have watched while this place is gotten worse and worse, they continue to promise things to people and don't come through with anything. Any reviews you see saying this is a wonderful place are probably written by people who or are Birkdale corporate management. It is awful..