This review is prompted by another reviewer who seems to have had the same experience as I did. Mr. Redfern and his helper came to our house and cleaned our chimney. Everything about that service was great. Communication and punctuality were good. He and his helper were friendly, efficient, and clean. However, he recommended that I change the middle, rear panel of my fireplace insert. He informed me that the required part and the labor would cost $150. I agreed the repair should be done. I gave him $100 to acquire the part. Over the next few months I was able to speak to him on the phone a few times. Each time he said that he was still waiting on the part. Eventually he quit answering my calls. Eventually, I quit trying to call. If all you need is your chimney cleaned, I have no doubt he can do it well. But consider not paying for any service or part before that service is rendered or that part is delivered. read more