Business should be called "Won't and Can't".
Service started out well enough some months ago, but the last three months have been a disaster. Not showing up on the agreed upon day, sloppy work, unanswered texts, complaints and excuses. Dominic uses his personal life as an excuse for every missed commitment. Sends me pictures of his disabled child, his crashed truck and explains these are the reasons he has not provided good service. Showed up 2.5 hours late for our first appointment, no apology, just excuses.
This is a young man, new to business and has a great deal to learn regarding client service, professionalism, communication and commitment. I had to fire him, and his reasoning was that I should accept substandard work and his egotistical attitude because his personal life is in disarray. Everyone's personal life is in disarray! Takes no responsibility for his many mistakes and poor service. Always someone else's fault- never his fault. No doubt he will blame me for the deterioration of his work! I am a pretty reasonable person, and am always willing to pay for a job well done. I am willing to pay for any extra work done. Not well done in this case. read more