At a time when I was feeling my saddest, I experienced the most empathetic and genuinely kind experience at this nursery.
I stopped by the nursery because my beloved dog passed away and I wanted to plant a tree in his honor. What I didn't expect was to get the most compassionate and honest costumer service that I have ever experienced.
I went in with an idea in my head but really needed some help picking the right one that would do the best. I just knew I wanted something that would stand out and last for a long time. The owner came to help me right away and asked me what I was looking for and when I told him why I was getting the tree he immediately stopped and offered me his condolences, his understanding, and more kindness than I could have expected.
*He offered me a flower and I began to cry, he told me that I could just walk behind him as we looked so that I could cry and still feel comfortable- that's beyond customer service, that is a truly kind soul. *
We took our time looking at the options and he gave me honest recommendations. Finally we found the perfect one- a white pine tree that was not even a fraction of the cost of the one I had originally thought I wanted. He could have easily just sold me on the expensive one I had in mind originally but he didn't. He cared more about me, the tree, and my experience than he did about making the sale.
I wish I could express how much that experience means to me. It gave me so much comfort and I left feeling so grateful for the warmness they shared so generously with me, a stranger, and left with one of the first smiles I had in days.
I met the other owner briefly as I checked out and felt the love just pouring from her too. I couldn't recommend them more. The experience you get from a local owned business is unmatched in its humanity. I promise, you will never want to buy from anywhere else again.
Lastly, I want to say thank you to the owners who took time out of their day to lift up a stranger who had no idea how much she needed it. I appreciate you with all my heart. Thank you. read more