Go anywhere but here if at all possible. Exam was in the hall way (what hapened to HIPPA) and…read morewaited six hours for results which were verbally stated but no verification by test results. 50 hours later, the doctors had not signed the reports so my PCP and others could not get the results. i was told to follow up in 48 hours with specialist but they hadn't signed the paperwork so specialist could not see me. Meanwhile, I await treatment.

My rate is 0 start ! I had a horrible experience with…read morecomanche county memorial hospital. I'm a first time mom and yes I worry for my baby's health. I took him yesterday to emergency because he has congestion and a cough for 3 days straight , they didn't run any test on him and I had mentioned how we have his 4 month appointment the next day and the doctor said why not wait why bring him. His original doctors ran some tests today and came out positive on RSV. Imagine If he didn't have his appointment, I would've not know what my baby had and could have had lead him to have a lung infection if I left it untreated. Comanche has the worst medical service.

They repeatedly hung up on me when I tried to make an appointment. I never even was able to give…read morethem my name. It's a foreigner so I'm guessing this is an illegal scam business getting government money.

Had my annual physical. Met at window with a warm welcome, printed med list and they came out to…read morepersonally hand me my is and medical coverage cards. Appointment was on time, no waiting. Helpful nurses, and vitals were recorded. Doc was in pronto and due to weight loss of 35 pounds I got high marks and A+ from Doc. In and out, easy. Highly recommend Dr. Leverett.

ER visit for a car accident 7/5/25. Was in tremendous neck pain and lower back spasms. Waited…read more3hours to be seen and another hour to see a doctor who never even introduced himself. ER staff were loud, unprofessional and appeared to be having a party rather than tending patients! The only nurse who didn't join in the noise was Thomas and the admission lady! The whole experience was a nightmare and I will never go there again.

Two times last night my 9-year-old, who just had her tonsils removed 4 days ago, woke up unable to…read morebreathe. I've never been so afraid in my entire life by the look of terror in her eyes as she gripped me and gasped repeatedly for air. The first time I thought maybe she was just having a panic attack, which she's never had before, but she had the symptoms. I stayed calm and instructed her to practice deep breathing, and after 10-15 minutes we got through it and she was able to go to sleep. But then about an hour later she woke up again doing the same thing. I immediately threw clothes on us both and took the 4 minute drive to the ER at Kell West Regional Hospital. We checked in about 2:20 AM and I let them know what was going on. I had her lie down on a bench and, fortunately, she was able to go back to sleep while we waited. Over 2 1/2 hours later, at 5 AM, she still had not been called back to a room, triaged, or checked on at all. I knew once we did eventually get to a room it would be at least an hour or longer before we'd be seen, and at this point she had woken up and seemed a lot better, so I decided to just go home so we could get some good rest and make an appt with her doctor a few hours later. Had we gotten home and she had another episode, I would have just called 911. At least that way paramedics would make sure she was taken care of in a timely manner. I'm not normally one to publicly complain like this, but I feel it is important to let others know so they don't make the same mistake. We've been to Kell West a few times before and were always treated pretty unkindly, if not downright rudely, and we've never felt we got adequate care. I only went back because it was a short drive and I thought surely we would be assisted in a timely manner based on her condition. This was the final straw for me. I'm sending in a complaint to Texas Health & Human Services, and I refuse to ever step foot in there again. Honestly, I don't even know if their neglect is illegal or not, but it very well should be. You take a child to the ER telling them she literally cannot breathe and they don't even send someone to take a couple minutes to check on her?! Absolutely absurd and inhumane. Thank God she is OK! I prayed over and over the whole time. Her doctor prescribed her a steroid to help the swelling go down and she is finally breathing somewhat normally now. Shame on you, Kell West!!!

I've generally had good experience with UR but two recent experiences warrant attention. I arrived…read moreat the ER mid morning on a weekday, and it was hours and hours before seeing a doctor. I know the staff has to deal with a huge load of folks using it as a primary care facility, but something needs to be done about the wait. Is it possible to develop a walk in clinic for those needing primary care, and save the ER for emergencies? Second, I was asked to schedule two tests by my doc after he contacted UR. I had been in a state of distress for weeks, and the earliest they could schedule one of the tests was several weeks away. The earliest for the second was six weeks in the future. That is unacceptable. UR is generating huge sums of money as a non-profit hospital. Where is it going? Probably need to buy a few more machines for radiology.

The ER waiting room kinda takes awhile. But once they get you proceeded in, the nurses and doctors…read morewill make sure you're taken care of.

The 1 star is for schedule department. Another one of my family members had orders sent for a mri…read morefor cancer and still has not been contact. The other family member has been waiting since October. I beginning to think the schedule department must have a dart board to determine who they will call. So much money that they cost the hospital. I don't understand why they don't fix the problem instead letting patient go elsewhere.

total knee replacement in July. I am very impressed with this hospital and the care I received.read more

my name is daina norman my sister was born here oct 3rd 1975…read more i wish i can take a tour of this place when i come down in june she was 8lbs at birth

My husband needs a covid test which should take no longer than 5-10 minutes to get him in and out…read more We've been here for 4 hours and counting just sitting in the waiting room. They tell us he's next, and then another hour goes by and here we are. We've been here since 10am it's currently 2pm. Absolutely unacceptable. There's hardly any patients here as well. It should not take this long to get my husband in to take a test that takes a total of maybe 60 seconds. This is for the Urgent Care part.

Let me preface this by stating this hospital is the worst hospital In the entire state of Oklahoma…read more (IT IS ABSOLUTELY DISGUSTING AND DISHEARTENING. HOW THEY TREAT SERVICE MEMBERS IN THEIR FAMILY! While we were actively in the ER, I was talking with other families who are dealing with the same issues. So many lies and so much disrespect.) the care quality was absolute shit. The nurse who treated my wife wrapped up her arm so tight she had no pulse. The doctor was completely incompetent and did not care. (to the point where they told us that he got fired.) take that with a grain of salt because everything that they State is a lie. Many months ago, me and my wife went into the ER. We gave them our Tricare Prime insurance card and number. They told us we didn't have any payments due for the ER visit. We called and went in person and talked with at least 10 different people and they all told us the same thing that we were 100% covered and had nothing to worry about. After three or four months after a visit, we received a bill stating that We had 15 days until we were sent to claims. Which is absolutely Absurd! They never sent us any prior bills nor did they tell us that we would be charged. After Even more hours of digging around, we found out what we already knew. That the visit was completely covered by TRICARE west. The company told us that we shouldn't have to worry about any bills coming directly to us and that they should all be sent to them. No payments no deductibles nothing. Let alone them trying to charge us for the entire ER visit. We called the billing department, countless times and wasted so much time on the phone. (Apparently, they only have one person who runs the whole billing department.) Which is absolutely ridiculous to have one Person who's supposed to help cover thousands of claims that come through every month.

They are in the business of wasting everyone time. It's been 2 days of doctor appointments and we…read moreare stuck waiting with no one else in the lobby. It's inconsiderate to peoples times