I posted one star because you have to at least choose a rating to post a review, but even one star is generous. I called this taxi company because my go-to said they were running 25-30 minutes out. I'm not irrational, it's New Year's day, there's not a full roster of drivers, and people are calling. BUT, since I knew it might be a wait, and I had dinner reservations with people, I called after another (more reliable company) told me a longer wait.
When WT didn't show up or call in 40 minutes (after quoting 15), I called back, and they said they were on their way. An hour later, I called City Taxi (not a shameless plug, they're reliable), and they came within their 20 minute quote. When I called to cancel the WT taxi that was clearly never going to show up, I was given rudeness and a hot dumpster fire of blatant lies about a cab that was never there (nope, was standing sentry at the door for over an hour, nice try).
As someone who now lives out of the area and looks forward to coming home and visiting with family and friends when I can, being over an hour late for a dinner reservation, when I had planned ahead enough to call a cab and have it arrive in time to then get me there, is outrageous. If you don't care about my time, I don't care about yours. I will NEVER call again, and I'll strongly recommend my friends don't either. I'm SO glad I called someone else, because while I was intrigued, I guess my question was answered, sans ride. And you seriously nearly scrapped/ruined the whole/my last night home for a while. WORST. EVER. read more