What a wonderful job! We couldn't of asked for a better…read moreservice. They took my mothers bath out, to make a walk in shower and it has given her a new lease of life. Everyone involved in the project, the plumber, electrician, joiner, tiler, plasterer and decorator were splendid. Everything ran like clockwork and was finished right on time.

What a truly disappointing experience for us…read more We hired truly to repair leaks in our conservatory roof above and below our roof vent. Despite asking them to do so, they declined to come to site and quote for the work, instead asking us to email photos of our roof to them so they could confirm it was a roof type they could repair. We duly did so. They then took a deposit from us equivalent to 25% of the total cost and sent us invoice paperwork to cover that. This meant they had agreed to a contract. There was no inspection of the problem prior to coming to site. They then came to site and duly performed the repair work, resealing the glass in and around the roof vent. This took a couple of hours. They then took full payment on the spot and then went away. We had to write to them to get a repair invoice and also a follow up repair report which we had also paid for. There was no follow up call in the days thereafter to determine if we were satisfied with the service as customers. A few days later, when it rained, amazingly the roof leaked again above the vent, although the area below the vent appeared to be fine and wasn't leaking (and hasn't since). We then contacted Truly the next working day (about 7 days after their repair) and advised them of the problem and asked them to return to re-examine the repair above the vent to determine what might be the problem, and to fix it. It appeared to us that the roof vent itself wasn't properly affixed to the panel above it thus leaving a gap and allowing a leak to continue. Not being experts we weren't sure, which is why we hired someone like Truly - to get to the bottom of the problem and resolve it. After a phone call with them and a couple of emails asking them to return to fix the leak, they refused. They claimed that the roof wasn't one they were familiar with and could repair. This surprised us greatly as we had asked them before they did the work to confirm this and upon sending them photos they duly did confirm it. Also, their website makes it quite clear that they can repair any type of conservatory roof. At this point we reminded them of their repair guarantee and asked them to honour that guarantee in good faith. Its not as if we had waited the full 12 months of the guarantee to advise of a new leak - we did it within days - and we felt we had done absolutely the right thing by making them aware of the problem. As far as we know, on the day of repair, there was no testing done to determine if the leak had been fixed so you can only really wait until it rains to find that out, which we did unfortunately. We made it known that we didn't believe the repair had been completed right and we had hired them to repair the leaks above and below the vent, and the leak above the vent still remained. Despite repeated requests to ask them to honour their warranty or provide a refund, they refused both. They have since refused contact with us and we have now had to file a formal complaint with TrustMark, who regulate such repairs in the industry. It is truly an unfortunate turn of events as this leak had been causing us problems for some time. We had sought out a repair organisation that based on their website reviews and repair guarantee, could assure us they would find the sources of the leaks and repair these and then honour those repairs. To have this still not fixed and the repair organisation simply ignore its customer without showing good faith is, well, truly disappointing indeed. We are hopeful that Truly will recognise the importance of keeping all customers happy and that through the TrustMark complaints process we shall achieve the result we believe we have paid for - a repair backed by a guarantee of service as advertised. This is all we ever wanted along with a non-leaking roof. Hopefully, we can update this review later with a more positive reflection of the good deeds of Truly as they return to effect our repair in good order with a view to making us satisfied customers ! That would be a truly good outcome for all concerned.

We have used Truly on 3 occasions to repair our conservatory for different problems over the last…read morefew years and they have always been very efficient and reasonable costs. We gave up trying to repair it and asked Truly to quote for a complete new roof with glass this time. We contacted 4 companies 1 didn't turn up 1 had a 2 min look and said if we're thinking of spending 10k he'll sit down and chat and we also received 2 competitive quotes. Because Truly had looked after us so well previously we gave them the job. Ordered mid November the work was done in some atrocious weather in December within the 2 days we had been advised. An excellent job and what difference it has made, much warmer and hardly any noise when it's raining we are very happy with the new roof and would Highly recommend Truly.

Just wanted to share my experience having used Lee Kelly Upvc in September last year for…read morereplacement windows, doors, soffitts, fascias and guttering. From start to finish the service I received was 2nd to none. No pushy salesman just friendly advise and recommendations. Extremely competitive quotes. The fitters were friendly, polite and courteous. Taking just 2 days to complete and no mess at all (everything was cleaned up and the old frams taken away). I would highly recommend this Company. A1+ for Products, Service and Price Give them a call you won't be dissappointed!!!

With more than 30 windows, with soffits, fancias and doors to be replaced I ensured I shopped…read morearound not only for the best price but also the best advice. I was particularly impressed with the non pushy consultative approach of the sales team. I was slightly concerned about the lack of feedback on this site (hence my comments). The installation team did a fantastic job minimising disruption during the project, working long hours politely answering any questions. I have since called them asking for some very minor snagging to be completed which they did without question.

They get 2 stars for showing up in a mask, but not your usual mask. They showed in a gimp mask. I…read morewon't lie bit surprised but yano i don't judge. I told him i had leak. Pipes were bit slippering. He started fixing em. Then the mrs came home. You wouldn't believe the look on her face. It was like a mix of confusion, anger and slightly horny. Tell you what, i was confused when she started leaking herself. Anyways back to the fat in the gimp suit. Once, he finished he said he didn't take cash payments so he said for me to offer him something else. I said i had nothing to offer but he looked at me 5inch cock mate. At that point i knew i had to run. Tell you what for a fat man he can run. He grabbed me and forced his fingers up me bum mate. Will never be going back. Can't even sit down anymore cheers mate.

From the outset this company was friendly and professional. We chose them from the WIAPS (Water…read moreIndustry Approved Plumbing Scheme) to replace the lead pipe in our house in Old Trafford. Their initial visit was on time and they gave us clear details. Their written quote via text was detailed and explicit about the work to be undertaken. I checked their detail on the WIAPS site and rang the scheme for conformation; all correct. They came to the house and undertook the work. It looks to have been done to a very high standard. I requested pictures and pictures were sent to me of all the work done in all the stages. The trench was filled in and compressed in stages and the front garden looks as good as new. Overall a very positive experience. Keith, Lindum Avenue

the company was amazing at renovating my house - http://www.openshawjoinery.co.ukread more

We were extremely happy with the work that Mike and his team carried out at our house - they…read moredecorated the entire house to a very high, professional standard. Mike and his team were very pleasant to do deal with - they worked in a very tidy manner and always cleaned up after themselves each day. They all worked thouroughly and efficiently and the work was carried in good as agreed in advance. Highly recommended- would definitely use again.

Not the cheapest decorators that I've used but definitely the most professional. They turned up,…read moreon-time (give or take five minutes or so) and did a really good job. They were no bother to us and just got on with the work. Mike seems to take great pride in his work. I wouldn't hesitate to recommend this company to anyone.