MINUS FIVE STARS***** ABSOLUTELY HORRIBLE!!! False promises of lower cost than Xfiinity )which is also horrible and over priced) Non intuitive channel access Terrible customer service I cancelled the service less than two weeks after going with them. I was never able to connect my devices to WOW's intranet because I could not register my account!!! I talked with several people, chatted, emailed all to no avail! Found out that they had my name all wrong!!! I have been trying to return their equipment for over two weeks now. "STAY AWAY!!!" read more

Worst experience I've seen with a service. We've had Dish, DirectTV, Fios and more. Constant glitches, freezing, rebooting, and I mean almost daily. Never again. read more

Like others....I would give them a negative 5 stars if I could. We had their internet service for 7 months. The last 3 months the service kept going in and out. I kept complaining and they sent out "technicians" to tell me there is nothing wrong. Last week...while on vacation....the service went completely out. I called when I got home and they told me it would be a week before they could get a "technician" out. That was the last straw. I cancelled. The "customer service rep" during the cancellation call had the nerve to tell me they were going to charge me a $270 early cancellation fee after months of very poor or no service in which I never received a single discounted month from them. Stay away from WOW. Stay very very far away from WOW. read more

Wow cable just recently made its way into the Brunswick area and I was so excited. After having wow for years and always good service I couldn't wait to start there service and get rid of my other provider. I am not sure what has changed in the 4 years since I've been without wow, but I couldn't be more disappointed. Started with door to door salesman who set up date without my acknowledgement, then the sales person over the phone who set up services I am not actually receiving. 2 weeks after service began the service went out. It's been out for 7 days now and that's because the service person did not call ahead of time as I was told he was going to. I was only 500 feet away at the neighbors when he decided to show up. It's really sad because I was so excited and ready to spread the word to switch providers. As of right now I won't be telling anyone. read more

Moved from Avon Lake to Seven Hills. WOW does not service Seven Hills. WOW stated that the early termination fee would be waved because they cannot service the new house. I faxed the required information to them in July. Received another bill so I physically went to 105 Blaze Industrial Pkwy, Berea, OH 44017 in August with the required information. The girl at the front desk copied the information and stated yes this is all we need there will be not fee. Received a collection letter Saturday.... Called WOW they cant do anything because its in collection. Collection just wants the money... read more

Finally looked at my bill today (which they charge me an extra $1/month to mail) and saw that it had gone up $12/month on April 1. That's a 9% increase for basic cable and slow internet. Both of these services die about 12 hours/month. Internet keeps getting worse, they have DNS problems that cause long delays when switching between websites. Time to start looking at other service providers. read more