So good to see a real, independent timber yard still busy. Whitten is full of everything you could want, plus a few geezers. They do deliveries and are very friendly. read more

I've been going to Whitten timber for over 20 years. They are one of the oldest established - and best, timber merchants in London. They are just as helpful if you pop in for a couple of lengths of planed pine or trying to match something rare and exotic. I recently found a beautiful length of oak which they trimmed for me. It's only just over 4 feet long but now it's varnished and in place it looks amazing. They know their stuff and i'd recommend them to anyone doing anything more complicated than screwing in a nail! There are also members of the family still involved today so you get that great service with a big slice of genuine 'sarf London history read more

Dear Mr Whitten. Having been a loyal and satisfied customer of your business for some time, I am compelled to write this because you were so utterly rude to me today. Having been told by your member of staff that I could bring a used door to be resized and that he would check for old screws and suitability for cutting, I hired a car in good faith and brought the doors to you today. You refused to even look at the doors and told me 'I don't do that' and that I was 'making up' the advice your staff member had given me. When I politely explained that this situation was incorrect and that all staff need to be advised of your personal policy, you shouted "I'm John Whitten!" , turned your back on me and then were appallingly sexist by assuming that the man who was with me would 'understand' because I 'could not.' I do hope no female member of your family is ever treated so disgustingly. Had you been mature or polite enough to acknowledge I was given advice you disagreed with and to respect the inconvenience and cost to which I have been subjected, I would have respected you and continued to do business with you. As it is I will be warning potential customers of what is likely to to happen to them if they risk entering your establishment. read more

I'd give them a miss. I recently purchased some window cills from them which cracked after 2 weeks of being installed. Their response was timber is a natural product so they have no control over this and there is nothing they could do. I would have assumed they would have supplied something fit for purpose in the first place! read more

This is my first online review as I felt compelled to compliment Whitten Timber. I have just had my delivery of oak sleepers for my new raised bed at the back of the garden. They were very helpful from my first contact with Steve and then John today. Excellent at helping people who haven't a clue when it comes to DIY. The two delivery guys were very nice and helped bring it into the garden to the right spot. Good old fashioned service, which is often lacking these days. A big thumbs up from me. read more