We've used them twice. Been impressed both times. First time our stove went out. We called and a nice lady answered, asked a few questions, and arranged for the repairman to come out. He popped out and diagnosed the problem within a few minutes (a control board), gave us the price to replace the part with labor as well as the whole oven, and even gave us the option to get the part ourselves from a third party seller (Amazon) and reschedule the install which saved us about $100. The install was quick, he was polite, pet our dog, was friendly. We got a great vibe and swore we would use their services again. Flash forward 5 years, microwave goes out. We call again, give the info over the phone. From the info we gave, we found out it's most likely the keypad which (on this model) is as much as a new microwave; even more with labor. They didn't charge for that, could have came by the house and charged a consult fee but instead they treated us like neighbors and recommended brands that are more easily serviced in the future. I would highly recommend and will be using for my future repair needs read more

Called this place for a dryer part (heating element) they told me it would have to be ordered so I explained I just moved up to the mountain and really needed to get my dryer fixed I ask if they new anyone else on the mountain that might have the part they said NO I ask if she was for sure and she said yes well I called around and ended up calling T & C Appliances in Show Low and sure enough he had the part I needed and was even cheaper than what she quoted me to order I was able to fix my dryer same day I did the work myself !! Also I even told the guy at T&C what happened and it didn't surprise him one but so I DO NOT RECOMMEND this place maybe next time they will be honest and not care so much about the $$$$$ and just give good customer service and give them other options read more