AVOID THIS PLACE LIKE THE PLAGUE.. Decided to go in for a meal with my parents who were visiting for the day. Had been in myself 2-3 times before with a friend during weekdays, food decent enough for the price and service has been OK, so decided to visit again, and wished I hadn't, which is a shame! Went in for Sunday lunch at 3pm, place looked 3/4 full, but the place was very messy people's leftovers and empties on tables, tables were unwiped, but put it down to the busy service. Needed either more staff, or better management/distribution of the staff to ensure people were served and place was kept inviting. Placed order at bar for 1 burger meal and 2 beef Sunday roasts. 10mins after sitting down, could see several tables around us were getting agitated, looking towards kitchen doors and waiting staff. Overall, we had to wait just over 1hr for 3 meals, during which time the person taking orders carried on taking orders without warning customers of delay as an act of courtesy and for meals that had sold out! We also noticed a bottle of cleaning agent which a member of staff used to wipe down a table left on the bar in reach of a child, not good when there were kids around (yes I know they should be supervised so they dont grab stuff like that, but kids can be kids sometimes, and chemicals should not be left out front!). The thing which disgusted me the most was a family sat on a table behind me had complained after waiting over an hour, the waitress was extremely rude and told the customer, and I quote don't get f**king rude with me, it's not my fault, before storming off and slamming open the kitchen door!!! Word of advice, Rude Waitress this customer is paying as much as the rest of us were, and without it you would not get paid or even have a job!!! Absolutely diabolical management of the place. During the time we waited we witnessed 3 tables complain or send food back, which got us even more worried. After asking twice where our food was to someone who was working behind the bar who looked like a kitchen assistant rather than a FOH staff member, the food arrived with a half arsed apology from the Rude Waitress. Had no cutlery, so Rude Waitress informed she would get some for us. She then proceeded to have a chat with Kitchen Porter behind bar, at which point my irate Mum stalked up to the bar and demanded cutlery, and got the look of pure evil for interrupting her! The roast dinners were awful. Beef was pure fat no meat, could knock someone out if you threw the carrots at someone. Burger meal was OK, which my Dad ate. Took roasts back and demanded a refund. Asked for address of Head Office to formally complain, staff member said he would get it for us, and never came back. Have written to Head Office to complain, as the service was disgusting. I realise that the food at Hungry Horse is affordable, family friendly and you get what you pay for sort of thing, but it was completely substandard even for this. Have worked as a FOH supervisor in a pub restaurant as part of a small brewery for 6 years, and have eaten at many places both independent and chain run, never have I had to complain like this about somewhere I have been to. read more