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    Hampton Inn Crown Point - Bathroom door

    Hampton Inn Crown Point

    (11 reviews)

    Excellent hotel! Everything was very clean, employees were welcoming and friendly…read more My room was spacious and well arranged. The bed was comfortable, and there were plenty of places to plug in devices. The bathroom and shower were fine. Breakfast was pretty standard for Hampton Inn, and the breakfast area was very clean. I live the conveyor toaster! It makes perfect toast quickly. I wish I could have one in my kitchen at home. This hotel is extremely convenient, located far enough off the interstate so there is no road noise but still easy to find. Plenty of restaurants and shopping nearby. I'll definitely stay here when I am in this area.

    Overall: We used…read morethis hotel to host our out of town wedding guests, including ourselves, and had multiple issues with the property. We occupied approximately 50-60% of the hotel's space during the wedding. The issues with the property added a lot of stress to our wedding planning and took away from our big day. The property managers were unavailable at times when we needed them and made several commitments which they did not keep. Room Block: We created a hotel block with the property's sales representative. The property committed to obligating 30 rooms to our block but only would add rooms in increments of 5. The sales representative told us that as long as we filled the previous rooms added they would have rooms available. However, every time we contacted to add rooms to our block, the sales representative would have a different issue which we had to work through of why we would possibly not be able to add the rooms they committed for us. We fortunately were able to add the total rooms after having to speak with the General Manager. We also had well over 20 additional guests have to book outside of the hotel block. Room Issues: Many of our out of town guests were contacted by the hotel about room issues the day before their stay. Several guests had called the hotel and reserved specific rooms for different reasons, only to not be able to stay in those rooms for a variety of different issues. Several rooms the A/C did not work in. Several rooms not all the outlets worked. The hotel was not able to accommodate the services which they committed to. Several guests requested technicians be sent to correct the problem, but, did not want to leave their valuables unattended. The the hotel was unable to arrange a time where the guests were in their room for the technicians to come. Customer Service: The hotel management offered several members of our party use of their facilities meeting rooms and patio areas, as well as refunds on the rooms as compensation for the inconvenience. We confirmed the use of these facilities with several different managers. However, when the time came for us to use these facilities the hotel would not allow us to use the agreed upon spaces. The hotel's managers were unable to be contacted and did not leave the single hotel employee on shift with the details about the arrangements which were set up due do the inconvenience. We had to change our entire plan, which was coordinated ahead of time and caused great inconvenience and put a blemish on our wedding night. Billing: The hotel also offered to refund room charges due to the changes in reservations. We have several charges on our credit cards which the hotel did not provide us receipts for. We are unsure if these charges are the rooms which are not refunded or a different charge. We have been unable to secure a receipt for the charges from the hotel. Highlight: Despite the poor customer service from the management staff, we would like to highlight the tremendous customer service from the chef, Cynthia. Cynthia was a pleasure to work with and had a great attitude. She went out of her way to make sure the hotel had the correct amount of food and that our guests were fed. Thank you Cynthia for being the sole light in what was an otherwise stressful and unenjoyable experience.

    Innsbrook Country Club

    Innsbrook Country Club

    (11 reviews)

    The last several times that I have eaten at Innsbrook have proven to be a bit challenging. We…read moreordered our food and it did not arrive for over an hour. When it did arrive, there were multiple problems for a party of five. They gave the excuse that there is a problem getting information from the new computer system to the kitchen. I would not recommend this place until they get there systems corrected. Right now there are problems with both food, quality, service, and management.

    One star, only because zero isn't an option…read more My family and I were attending a funeral luncheon here and things were going smoothly enough. The food was pretty good, the service was polite, and we were beginning to wrap up when everything just went downhill. There were some kids playing with the piano in the lobby prior to us walking out. The owner appeared to remove the kids from playing the piano (which I was told later that this was done as to not disturb our party). Our kids wanted to play with the piano a bit and we let them hammer out a couple keys before calling it a day and deciding to head out to the car. As we were walking out, we were whistled at across the parking lot (yes, whistled at) by their Director of Operations, Erin Czajka, who then began shouting accusations that we had scratched their piano in the lobby. At first, I genuinely didn't think she could be talking to us -- it was that absurd. My kids had played a few keys before I closed it and decided we should leave. But no, she doubled down, yelling about our children as well, in front of the rest of our family and guests. Confused and more than a little shocked, we went back inside to ask what was going on. Erin, now fully committed to her meltdown, claimed she had video of me damaging the piano. She even pointed to a scratch (which was there, sure), and insisted she had proof -- all while getting louder and more aggressive. Spoiler alert: there was no video. That's when the owner of the country club came out and said: "Wrong family." Yep. All that drama, public yelling, and humiliation -- directed at the wrong people the whole time. And how did Erin respond after realizing her mistake? With a sincere apology? A shred of accountability? Not even close. She stormed off and slammed her office door. To the owner's credit, he tried to smooth things over and even offered a free dinner. But when I asked if we could at least get an apology from Erin, he said -- and I quote -- "You're not getting one." He apologized, but he wasn't the one making a scene. So to recap: our family got screamed at, falsely accused, embarrassed in front of other guests during a funeral, and then told we didn't even deserve an apology for the trouble. The food was fine. The owner was polite. But the Director of Operations' behavior was completely unhinged, and frankly, unacceptable in any professional setting -- let alone one that prides itself on customer service. Avoid this place if you value basic respect and common decency. If she has the decency to reach out and apologize for her behavior, we'll totally be reasonable and look into updating the reviews (as the dinner and other employees were genuinely very decent). Yes. This terrible mistake deserves two 1 star reviews.

    White Hawk - countryclubs - Updated May 2026

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