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    4 years ago

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    Hampton Inn Crown Point

    Hampton Inn Crown Point

    3.3
    (12 reviews)

    Great hotel, location and staff. This was our second time staying here and it did not disappoint…read more The rooms are modern and clean. The breakfast has a large variety of items to choose from. The hotel is walking distance to lots of great restaurants, pharmacies, shopping and minutes away from the old John Dillinger museum jail and conveniently located off I 65. Every staff member we encountered was professional, accommodating, and genuinely kind. Marilyn, Rebecca and Russell at the front desk made us feel welcomed from the second we arrived, and they consistently went above and beyond throughout our stay. Housekeeping clearly takes great pride in maintaining the property because everything felt immaculate throughout our entire stay. Most definitely would recommend to others and travelers.

    Excellent hotel! Everything was very clean, employees were welcoming and friendly…read more My room was spacious and well arranged. The bed was comfortable, and there were plenty of places to plug in devices. The bathroom and shower were fine. Breakfast was pretty standard for Hampton Inn, and the breakfast area was very clean. I live the conveyor toaster! It makes perfect toast quickly. I wish I could have one in my kitchen at home. This hotel is extremely convenient, located far enough off the interstate so there is no road noise but still easy to find. Plenty of restaurants and shopping nearby. I'll definitely stay here when I am in this area.

    Innsbrook Country Club

    Innsbrook Country Club

    2.8
    (11 reviews)

    The last several times that I have eaten at Innsbrook have proven to be a bit challenging. We…read moreordered our food and it did not arrive for over an hour. When it did arrive, there were multiple problems for a party of five. They gave the excuse that there is a problem getting information from the new computer system to the kitchen. I would not recommend this place until they get there systems corrected. Right now there are problems with both food, quality, service, and management.

    One star, only because zero isn't an option…read more My family and I were attending a funeral luncheon here and things were going smoothly enough. The food was pretty good, the service was polite, and we were beginning to wrap up when everything just went downhill. There were some kids playing with the piano in the lobby prior to us walking out. The owner appeared to remove the kids from playing the piano (which I was told later that this was done as to not disturb our party). Our kids wanted to play with the piano a bit and we let them hammer out a couple keys before calling it a day and deciding to head out to the car. As we were walking out, we were whistled at across the parking lot (yes, whistled at) by their Director of Operations, Erin Czajka, who then began shouting accusations that we had scratched their piano in the lobby. At first, I genuinely didn't think she could be talking to us -- it was that absurd. My kids had played a few keys before I closed it and decided we should leave. But no, she doubled down, yelling about our children as well, in front of the rest of our family and guests. Confused and more than a little shocked, we went back inside to ask what was going on. Erin, now fully committed to her meltdown, claimed she had video of me damaging the piano. She even pointed to a scratch (which was there, sure), and insisted she had proof -- all while getting louder and more aggressive. Spoiler alert: there was no video. That's when the owner of the country club came out and said: "Wrong family." Yep. All that drama, public yelling, and humiliation -- directed at the wrong people the whole time. And how did Erin respond after realizing her mistake? With a sincere apology? A shred of accountability? Not even close. She stormed off and slammed her office door. To the owner's credit, he tried to smooth things over and even offered a free dinner. But when I asked if we could at least get an apology from Erin, he said -- and I quote -- "You're not getting one." He apologized, but he wasn't the one making a scene. So to recap: our family got screamed at, falsely accused, embarrassed in front of other guests during a funeral, and then told we didn't even deserve an apology for the trouble. The food was fine. The owner was polite. But the Director of Operations' behavior was completely unhinged, and frankly, unacceptable in any professional setting -- let alone one that prides itself on customer service. Avoid this place if you value basic respect and common decency. If she has the decency to reach out and apologize for her behavior, we'll totally be reasonable and look into updating the reviews (as the dinner and other employees were genuinely very decent). Yes. This terrible mistake deserves two 1 star reviews.

    White Hawk - countryclubs - Updated June 2026

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