The nurse in charge was fantastic, friendly and efficient. Also spoke to my child directly (who was the patient ) which I appreciated. Also tried to sort us out with some admin related stuff ;which was not her responsibility- but she tried anyway. Well done. The doctor is a very good doctor. Also spoke to my child directly. Showed and explained what he was going to do and took his time with us. He also took the time to educate and explain the illness in greater context ( which I always appreciate) Thanks Eddy! read more

Non educated staff, ( just some of them are good, but small number), not updated website about working hours. today is Sunday 09.07.2023 2:30 pm and they are not working. when you check online It says open until 8pm. I just pray that non of us finish in their hands. read more

I went to white cross this morning with my son who was seriously ill and only welcomed by a rude receptionist a lady for that matter. She did not even give us a smile nor a greeting she just throw a question on me. Do you have a booking with a doctor I said no , I had to explain to her that my son was not well , instead of her helping me out since my case was agent she then told me that I should have read a note that was on the door that states they have shortage of staff, To be honest as a parent and my son is in bad state I was shattered by her reception. It is not the first time seeing her with that attitude. Mind you I am registered there from my own understanding I dnt think it is a must reading notes that are on the door since she was there on the reception. Anyway she told me to go somewhere else to seek for the help that I wanted from white cross. I couldn't imagine being turned away like an animal .she makes me feel law and stupid infront of my son . read more

It was a week day afternoon and my child woke up from his afternoon nap, however there was something wrong, after close inspection, I realized that from one ear appeared blood. I called to refresh where Whitecross was located, and I was in the car and off to Accident and Medical Glenfield in a hurry. They were located right across from the Westfield Mall on Glenfield road, so very easy to find, what a relief. Free parking for customers made it a smooth arrival. As a first time patient, I filled out a form for my boy, and then let him play in the kids zone set up for toddlers and little kids while we waited. First step we got called up to see the clinic nurse who took my sons temperature. After a few minutes wait back in the waiting room, we were called in to see one of the clinic doctors. It so happened he had scratched a bit of the inside with either his nail or something he was playing with. Relieved I was sent off with a prescription for antibiotic cream to relieve the scratch. I am impressed with the time management, and the professional ease that the staff dealt with my emergency. read more

White Cross Glenfield - Clinic in glenfield - Family Practice Near Me - Auckland, AUK

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I had an issue where I called to ask for a repeat prescription. The lady had a kiwi accent and sounded like in her 50s. I asked for confirmation by email to which she said they would send it once the doctor or nurse wrote it up. Next day nothing so I call and leave a vm for the nurses. I call after and checked to which they can't find anything so I ask for the meds again. Call the chemist they have not received anything. Call whitecross and different lady says its still sitting there and they will pass it on to a nurse. Sunday I have now spoken to 3 people and left 4 vm. Again lady says sorry I can see that someone has marked it urgent I will pass it on to the doctors. Monday now the same voice of the original person I spoke with does not say her name. She apologies and says there was no messages but then says only 2 messages. She than blames the other staff and says she doesn't know how it happened but she will speak to them. It was disgusting that she lied and then threw the other people under the bus. Unprofessional and shocking that from Thursday all the way to the following Monday and due to me having to constantly call had this been finally sorted. But it was all because of the woman on Thursday night just after 7pm 21st July 2022 who lied. She should be fired not just for lying and not passing on the request but for blaming the other colleagues for her mistakes. read more

Went in to enquire about their services with regards to the visas, receptionist was polite to say that he needed the passport for the immigration checkup procedure. Told him my passport was with the lawyer at the immigration, he asked to wait and someone will attend to me. After a little wait, a grouchy woman came out and start rambling no passport no X-ray. I explained my situation to her nicely. She just snapped at me repeating the same phrase. Oh well, it's ok. I understand. Just felt that she should not have spoken in that manner. Totally rude and unprofessional. read more

I would never recommend this clinic to anyone because I went there to see the GP. I talked to the staff and told them about my problem. I was waiting for 3 hours then a nurse came and took me to her cabin. I discussed my problem with her. She asked me for urine sample. Again I waited for an hour and then the dr came and she asked me about my problem I discussed my problem with her then she said I'm a urgent care doctor you need to see the GP. I told her when I came I talked the receptionist and asked them can I see the GP they said yes you can that's why I was waiting for 4 hours otherwise I could go home. She said I'm not the GP. I'm very disappointed with their service. They asked me to pay $130 for nothing. I paid that much money. They didn't feel any sorry. They were so rude. According to me they should teach their staff about the services. They don't know anything. read more

This is the WORST A&E. The receptionists who are the first point of contact are not friendly at all and have no place working with sick patients. One in particular (Gloria, the blonde lady who never smiles) is very cold and speaks rudely to the patients and shows no empathy or sympathy towards them. I have been there 3 times, once for myself and twice for my baby and as it is very close to home and our GP was closed. The doctor misdiagnosed my ankle injury and wouldn't let me claim ACC when it clearly was a sport injury, it only got worst and I ended up getting surgery on it due to his misjudgment! I have never seen health care that has such bad service all around and the wait times are ridiculous. Also they have recently bumped up their charges from $5 to $40 for anyone under 5years this is unheard of! . Where is our right as tax payers? I highly consider that the ministry of health needs to audit and investigate this White cross as it appears they do not have the patients interest at heart and are only there for the profits. Very disappointed! read more

We have waited 2 hours since 12:00pm. And met a new old (50yr+) female doctor who only checked the child for 5 minutes. Then, she forced us to get out her office. She was not patient to listen to what I said to her. Is 5 minutes too long for her to check a child? Her manner was also not friendly to my young child. We 'll not be happy to see her anymore. Shame!! read more