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White Bluffs Veterinary Hospital

5.0 (1 review)

Services - White Bluffs Veterinary Hospital

Pet physical or wellness exam

Pet vaccinations

White Bluffs Veterinary Hospital Veterinarians Photos

Recommended Reviews - White Bluffs Veterinary Hospital

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7 years ago

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Mark Cochran DVM - Sterling Animal Clinic

Mark Cochran DVM - Sterling Animal Clinic

(2 reviews)

Always able to get us in and take care of what ever is ailing our pets. Sarah is the cat whisperer…read moreas well she is so good with cats they let her shave them and clip the claws when needed .

I have spent nearly five months trying to decide whether or not to leave this review. I have used…read morethis clinic for a number of years for routine vet services and found them capable. However, I have a couple of comments about the staff which, from my own experience, need some attention. The receptionist, Jan, is pleasant enough but has a habit of screaming to those in the exam rooms for information about pets' temperatures, weight, etc., so she can enter it into the computer. It's a less-than-professional way to handle this procedure. While I agree than Sarah is great with cats, especially, she is sullen and will not even answer questions put to her by Jan or Dr. Cochran; she appears to be generally disrespectful. And, speaking of disrespectful, the worst experience I had with this clinic, by far, was when I had to have my beloved cat of 17 years put down. Sarah was her usual uncommunicative self while she was being taught by Dr. Cochran how to "dispose" of a pet. Understandably, my cat was terrified by what was going on as he was being shaved and was crying and resisting. It was the response from Dr. Cochran who, in a very peeved voice, said loudly, "Give him the "kitty candy" - I'm not putting up with this noise.", which was most hurtful. This is one of the most traumatic experiences a pet lover can go through and to have this as a final memory of your animal is heart-breaking. I have been in vets' offices where they ask for quiet from those in the waiting room and light a candle, explaining that a pet owner is going through the loss of their pet. While this may seem too "progressive" for some, it is a far better memory to have of your pet's loss than the environment experienced by me on this day. I no longer live in Sterling but, if I did, I would never again darken their door.

White Bluffs Veterinary Hospital - vet - Updated May 2026

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