Took my Aussie Puppy here and I am very pleased. The vets care about your animals and provide great…read moreservice for a price you would expect.

love this place! I saw Dr. White well over a decade ago when my Max was just a pup. She immediately…read moreknew he had corneal dystrophy - at only 6 months old. I have not been to this clinic in quite sometime until last week. We saw Dr. Norton and I was very impressed with his bedside manner, knowledge and conservative approach with my Lola girl. They're super nice and helpful folks at this clinic and I will continue to send my animals their way. They also treat large animals- it appears quite a bit of horses. I know Dr. White is an Aggie and has an affinity to horses. I have an affinity to Dr. White, not only because we share the same alma mater, but she is just a really cool person and makes you feel so comfortable with her knowledge and plan of care for your fur babies.

Although I moved to Denton county a few years ago I bring my dog back to this office when he needs…read morecare. Once again, they came through when my buddy had been feeling poorly and keeps me up three nights straight. An X-ray to confirm his bladder stones didn't return and it seemed he had a UTI so antibiotics and he's on the path to healing. This is a great practice and the staff are personable and great with animals

We've been customers at this location both under its current name and prior, and we've always…read morereceived great care for our cats from Dr. Davis and her staff. Recently, we had to bring our dear Kitty Mo in for symptoms of a very bad cold, and while we tried everything we could, he was unable to pull through. The staff at Allen Family Vet helped us through Kitty Mo's final time with care, dignity, and respect. The practice is well staffed and clean, and the waiting area as well as the clinical areas are spacious and well lit, and provide a nice environment for our pets and the owners. We'll be bringing our other kitties here as well.

Same day appointments, competent staff & hardly any wait times - all important factors when it…read morecomes to our animal family members.

Dr. Brown, Dr. Little, the vet techs, and the front desk staff (especially Laurie) have all been…read moreimmensely helpful, patient, and kind. They've seen 3 of our fur family members (one who has now passed) and treated us and them with great care, compassion, and warmth. They are dedicated, highly skilled and great at explaining any discovered issues and making recommends for treatment. I'm so grateful we found them!

Dr Coffman is the best vet in all of Collin county! I have tried them all and he is the most…read morecompassionate and thorough of any of the vets we have gone to over the twenty years we have lived here.

It's a great experience. Their expansion has made being seen by their 5 great veterinarians so…read moremuch more convenient. I can't say enough about the care that they have given my dogs. Give it a try you won't regret it.

I have now taken all 3 of my cats to Timber Ridge, and every time it has been an amazing…read moreexperience, even the cats liked it! The vet tech this past Saturday was the absolute best; she listened and was patient, as I had a lot to talk about with my challenging cat. She was amazing and clearly loved animals. Dr Lutz is great and spent so much time... I have anxiety getting my cats to the vet and tend to talk too much, they don't rush me or make me feel guilty (that has happened at other vets). I just am so thankful I found Timber Ridge and won't go anywhere else now.

Timber Ridge has been my Vet office for years. They are…read moreabsolutely outstanding x 10. The front office staff are amazing and extremely helpful and supportive. People that genuinely care.... The vet techs and the DVMs are outstanding. Great listeners and very compassionate and professional. I'm extremely picky and this practice has zero issues and I would highly recommend them. David Reed

No frills. Great for low cost vaccines. Be prepared to wait a few hours to be called up, but…read moreotherwise very quick once called. They're very organized. Be ready with your information once called. If you want a nail trim for your dog, make sure their Rabies is still valid (my dog's was one day past, which was my bad!). They've been good about this before, but not sure what happened this time: Please () make sure the person at the entrance makes aggressive dogs wear a muzzle. While we were there, a fight broke out in the middle of the queue and it scared all the other dogs who are already anxious and fearful waiting their turn. Thank you for providing this service.

extremely professional on top of everything I really respect this establishment. Their prices are…read moreamazing. They really care about animals and their well-being. I can't recommend this place for everything.

Grant took excellent care of Cooper this morning. He got his shot & had his nails trimmed. It was…read morea great experience for us & Cooper!!

I had a very bad experience today. Last night my rabbit started showing signs that something was…read morewrong. He didn't want his favorite treats and then I noticed he wasn't eating, drinking, or pooping like usual. I took him to this vet at 8:15am and was told they were already full for the walk ins. The women at the desk said my rabbits symptoms sounded critical. Another female said she would check him. The person looked at my rabbit for a minute and said he looked stable and it wasn't critical. They told me I could bring him back at 1 and try to get in again as a walk in. I called another exotic vet and made an appointment at 1 (their only one available). My rabbit passed away before the appointment. He was in critical condition. If the vet here had possibly squeezed him in he may still be alive. I have a heartbroken 10 year old. My rabbit was 7, and had never been sick before. I am so upset the lady at the clinic said he was stable.I feel like this was careless! Do not bring your pet here in an emergency situation.

We took our dog Florence on Thursday night for an acute allergic reaction and was immediately seen…read more(thankfully there were only 1-2 other pets there). Everyone seemed very eager to help and made th process smoothe. We liked the open concept because we were able to see the care provided not only to our dog but to the other pets as well. All of the staff worked as such a great team, and the communication between them seemed flawless. We were seen by Dr. Majors, and our tech was Hannah. Both of them were very reassuring and treated Florence like their own. VEG is a very pet family oriented vet, seeing us as a whole and not just a couple people with an animal. When it came time for the price, we were met with such nice transparency, and the DVM was honest with what she recommended and did not try to make us agree to anything that was unnecessary while also making sure we had the option to take all the tests if we so desired. I would absolutely recommend this emergency vet. We have been to another in Carrollton which did not come close to the level of care we experienced here. Thank you!

On April 1, 2026, my 11-year-old French Bulldog, Mica, woke up at 4:15 a.m. in a full-blown…read moreseizure. Horrified beyond measure, I scooped my baby up and jumped into the car to seek medical attention. We have a number of veterinary ERs that have popped up around our McKinney neighborhood, but I opted to risk the extra drive to get my baby into the care of VEG in Allen. While I had never experienced their emergency services, I had experienced their customer service once before--when I had the misfortune of losing her brother on Thanksgiving Day in 2024. We found this place by chance after being treated very coldly and callously by another establishment, which led us to VEG. That experience stuck with me, and thank God it did. In both instances, they treated me and my family with respect, compassion, and great care. Mica had three more mini seizures while in their care, and the staff was immediately on top of it. They were very upfront and clear in their communication, making sure I knew what was happening every step of the way. This allowed me to make informed decisions. It was my biggest fear that I would walk into a grave prognosis--which, on paper, it was documented as such: "grave to guarded." Be that as it may, I truly feel they gave my baby the fighting chance that saved her life. Not once did they bring up euthanasia, and thank goodness, because I don't think my heart could have handled it. I prayed to God to let her see her 12th birthday, which was the very next day, April 2--and sure enough, we made it. She is now 96 hours post-seizure, with no additional episodes since. We were prescribed and provided a rescue dose of midazolam in the event of another seizure, and should it happen again, you can guess where we'll be going. Thank you, specifically, to Dr. Majors, Taylar, and Walter. I am forever grateful for how you cared for us that day. You rolled up your sleeves and sprang into action. May you all serve as the example for how services like this should be rendered. From kissing my baby's forehead, to accommodating all of our needs in such a stressful moment, to sitting on the floor with us--it was all noticed and deeply appreciated. Happy Easter, and thank you again for the gift of a second chance at life.

I've been going to Custer McDermott now for about 10 years. I came to them after talking to a Plano…read moreK9 officer about finding a new vet. My previous vet missed something critical on a GSD that cause the dog pain and the dog was reactive to touch and he labeled the dog as having a temperament issue and suggested that I put the dog down. Nope. Enter Dr Pilkington. After the issue was solved with the pain from another Houston area vet, I started bringing my dog to Dr Pilkington. Drs Brewer and Cinclair would also sometimes work with Dominic. Dominic only lived to 8. He was a high energy working GSD that had lots of drive. At about 5 we found him unresponsive in his crate after we woke up. We rushed him to the clinic and Dr Pilkington made room for him in his schedule. It took a bit to stabilize, but his blood-sugar was dangerously low. Almost fatal low. Eventually, he was stabilized and found to have Addison's disease. The team was able to extend his life for another 3 years with Dominic being in good shape on his medicine. Eventually, his condition got the better of him and he passed. His last month or two, Dr Pilkington did his best to see if an adjustment to his meds was all that was necessary. He also helped us ease his transition. I won't be bringing my animals to any other vet. This team is phenomenal. I've read some feedback about price. I don't really agree. I find the team in line with high quality care. You get what you pay for. I don't find them unreasonable at all. They are phenomenal with large breed dogs.

It was great actually until one change. I have used this vet clinic for over 20 years. However I…read morewill be switching. I was willing to drive the hour and a half to see Dr. Pilkington without hesitation. However, I was contacted by Custer McDermott Animal Hospital to inform me that they would no longer approve Chewy prescriptions, and I would have to drive an hour and a half to pick up a paper prescription and mail that into Chewy if I wanted to use Chewy. The vet clinic charges a lot more than Chewy so no I won't be giving Chewy up, I won't be driving an hour and a half for a slip of paper as the clinic email stated. The clinic has no power over where and how I spend my money. I will be giving up Custer McDermott Animal Hospital and sadly Dr. Pilkington. To be clear, David Pilkington is the one and only reason we have been loyal to this clinic for all these years. If not for David, we would have changed clinics years ago. Now, they have given us reason to change simply out of greed. Vet care is as expensive , meds are expensive. When the clinic makes a petty policy that costs you more money, you shop around.

From the second we walked in they were sweet and made us feel like Coco was in good hands. Pricing…read morewas fair and they helped her sick tummy while giving lots of love and pets! It didn't feel like they were pushing anything unnecessary and we walked out with samples instead of paid meds to help us out! We will continue to trust them with the care of our fur baby!

Just to clarify, both our dogs were 6 years old during the boarding, not elder dogs. They were…read morehealthy and had been to this vet's patients. We believed they were not given enough water and were grossly dirty when we picked them up. The other dog was a stronger breed so he got through it. After this boarding, they both became very needy, understandably. Another thing I just remembered, later in the day after we picked them up, the weak one developed a fever and became lethargic. I called them up. They told us to go pick up medications for him and charged us too. Their boarding fees were not cheap either. We didn't mind the charges because we wanted the best for our pets, but that was not the case.