Was a customer with the original company for many years with no incident. On the change it took a…read morewhile for change in bank details to come through. On top of that my bank was a tad slow on making the change at their end. Upshot is that £16 was erroneously paid to the old company. I see no sign of a refund in my bank statements. The new company, although very closely aligned to the old, has been very politely chasing me for money already paid. Today I said to send the man round when he was next in the area and I would give him £16, which I do not feel I owe. I have also told D and G I no longer want them to clean my windows. For the sake of £16 they have lost a long time customer who always pays. Not it seemed, from their manner on the phone that they much cared. 5 stars for politeness. 3 stars for the actual cleaning. 1 star for looking after long term clients.

I've used the services of D&G twice now. Have received very good service on both occasions. The…read morefirst occasion was on Christmas eve when I required some urgent gutter cleaning. D&G were only too happy to oblige and their work was very thorough indeed. They've always been polite, prompt and I'm very happy to be a customer going forward.