I thought working with a property management company would be the right way to go to avoid creepy…read morelandlords as a young female. Boy was I wrong. The staff at Windermere were dishonest to me and my roommate about the state of the home we were to move into. There was mold building up in the laundry room and the wall was falling apart due to a water leak. Issues that WE discovered ourselves. The leak was clearly visible to the human eye; my roommate took photos as soon as she saw the leak and we let Windermere know of the issue. Of course, this was after we had already paid $4,400.00 and signed our lease. These issues were completely ignored by all who did an "inspection" of the place. The mold is a huge concern of ours, as it should be. I had requested a professional mold test on December 17th but that request was never acknowledged and there was no follow-through. The people at Windermere made it seem like the mold was "no big deal". One of their staff members tried to tell us it was "lint stuck to the wall." That was very insulting because all photos show it is, in fact, mold. She also kept defensively talking over us, like our concerns were not valid and she had to "defend, defend, defend". She said something along the lines of, "when we complete our inspections we don't break open walls to look at their pipes.!" as an excuse. Well guess what, I didn't break down any walls either and I saw the water leak OUTSIDE of the walls. My roommate and I were not and have not, been living in the home due to the hazardous conditions. This company was not honest and scammed us out of money along with the landlord they represent. Had we known about these issues prior, we would never had signed the lease or given any money until the issues were addressed. It completely baffles me how all of these issues came about once the landlord and Windermere had our money and a signed lease. We were hopeful when we spoke with Paula at Windermere who said she would advise the landlord to forgive our January rent due to the living conditions. The landlord said "no" and that the conditions were "livable". And that was that. It's shocking because I keep thinking "Doesn't he want a good relationship with his tenants?". However, the landlord had to "drive 1,000 miles and take time off of work" due to him wanting to complete the repairs himself. That information was used by the landlord and Windermere as a tactic for us having to pay rent for a hazardous home. It was his choice to do the repairs when there were plenty of capable contractors right here in the community who would have completed the job within the week. It took a month for this guy to fix issues he ignored for a long time. This has been a terrible experience for me and I have 0 respect for Windermere Property Management and the landlords they represent and choose to defend. Now, if you can excuse me as I write a check for $2,200 for a house where I have not lived in over the past two months. This is due to Windermere's lack of anything regarding the mold test and the lack of urgency regarding the mushy wall in the laundry room. It's truly just the principle of the situation and I feel frustrated, and I am lacking hope for my living circumstances. 2025 is rough and I believe we all need to help each other out, not take advantage. And that is what Windermere did and does. All - Use caution and complete your own inspection before signing a lease agreement or giving any money. This company will lie to you and scam you and think nothing of it.

This is for the renter's side of their business…read more They charge tons of fees - $50 per person for the application, $20-25 for each pet, and when the first application came back with no results on the credit score they asked us to submit a new application, with new fees. They promised to refund the first application fees via email, and did not. All in all just applying cost us (two people + pets) about $300. Windermere did not even want to manage the property I was applying to and dropped the owner of the house as a client AFTER I paid all the fees - I was in touch with the owner and she was bewildered - it sounded like they have never wanted to take the property over and are so unscrupulous that they operated like they would just to get the application in. Read the other reviews. At best they are expensive, at worst they are fraudulent. It's so hard to avoid them because housing is tight here, but you will surely pay more in the end if you choose them out of desperation. They rely on you not going to small claims court or hiring legal to keep being scummy.

Janet Burchfield, the broker, found us our home in 2007, becoming a close and trusted friend during…read moreand since that process. One must be extremely careful on Whidbey Island as there are many unethical brokers, a few of whom we experienced before meeting Janet and her then associate, Pamela Hill, of whom we also think highly. I spent a good part of my legal career as a prosecutor and during our 4 year search for property on Whidbey, was appalled by the lack of honesty and professionalism among the brokers we dealt with before meeting Janet and Pamela. I do not give recommendations wholeheartedly and without reservation very often, but when it comes to Janet and Front Street Realty, she is the exception.

From the owner: Front Street Realty is a Whidbey Island Real Estate Brokerage, for discerning clients who value the…read morebest in service and expertise. Local firm, striving to create delighted clients, while contributing to our unique and beautiful community.

Anita was fantastic to work with from start to finish. When we relocated across the country, she…read morewent above and beyond--sending detailed videos, helpful information, and making sure we felt confident every step of the way. Most recently, she guided us through the process of moving into our new home, patiently answering all our questions and helping us secure the best deal possible. I highly recommend Anita to anyone looking for a knowledgeable, dedicated, and genuinely supportive real estate professional.

Anita is a fantastic agent. She helped a couple of old picky boomers find our retirement home…read more She went out of her way to help us. She took a ferries and drove many miles on her time to meet inspectors and agents to help us find and close a deal. She is professional, helpful, friendly, patient, and very knowledgeable. She knows Whidbey Island inside and out. A great agent.

When we first moved here we tried a two other Property Management places first. They were the…read morebigger names around town. The first place it seemed like the owner was the only person working for the company, including doing any and all handyman/repair work. The second place was much different and we thought we liked them a lot. Turns out we didn't, but that's a whole other review. Our experience with this office was quick, efficient and very relieving. My husband called up after looking at a couple of listings he was interested in, spoke with Theresa and told her what we were looking for, and she also offered up a few things we passed over. We're really happy she did, because we are now in a town home that has everything we needed and wanted at a very affordable rate. We initially wanted a single family home, because we really wanted a garage, and she encouraged us to look anyways. SFH were more expensive with less room inside and no neighbors with connecting walls. She understood our needs and found us a town home that had a garage and was at the end of the building, so we only have one neighbor with connecting walls. The neighbor is just one guy, who is almost never home and when he is is super quiet. We've met him a few times in the less than a month that we've been here. He's also really nice. I know you can't always pick your neighbors, but Theresa really understood that we are a quiet couple who like our home to be equally as quite, jets excluded, and said she knew this would be a good fit because we match very well with the neighbors. It means a lot that she would look out more for us and our wants and needs that she did her bottom line. The tenants who stayed here before us kind of messed up the place, and she did an amazing job making sure everything was in clean and working order. Noticing the repair and work orders needed to get this place back in good condition, I know that the cost was just over what she actually made from renting to the young couple over the 6 month lease, but as a responsible property manager she did what she had to do. I can respect that completely. My husband and I are planning to buy a house by the end of our lease, and in the event that we have to move, we have already decided that she is going to be the property manager if we decide to rent versus selling.

This rental management company is the best. Wonderful staff, caring individuals who take care of…read moretheir owners and clients. Always helpful, reasonably priced rentals. I would highly recommend these folks for either rental management or rental property.

Everything about the transaction with Don, went smoothly. Don, was very organized and…read morecommunicated very well. He was very prestine with tech. A flawless transaction. Thank you.

In 2018, Don guided me through the sale of an older cabin whose condition and worth were unclear…read more When it proved more damaged than readily apparent, he helped me get a reasonable "as is" price. He also helped me dispose of some furnishings, so I didn't have to deal with that. I highly recommend him.

Tim helped us find a spectacular view-home on Whidbey within our budget. He accommodated our…read moreweekend search schedule and was a wealth of information on the best island locations and activities. Once we found the perfect home, Tim helped us put together a competitive offer that beat out another offer that was higher. Once we got the house, he helped us with referrals to local contractors and subs to help us get settled. Tim is extremely helpful, knowledgeable, strategic, and prioritizes his clients, we can't recommend him enough!

Tim is a friendly and attentive real estate agent. Most importantly, he helped us make our dream…read morehome come true. He found the handful of properties in the Coupeville area that met our challenging criteria and even included the home we finally bought that we had not considered because the listing was higher than our budget. He knew that we could probably get the seller to come down into our range and he was right! Thanks to him we live exactly where we wanted to be. He was also super helpful in setting us up with an annual maintenance list as we were first time homeowners and then connected us with the different services we would need, such has hvac and electrical.