EXCELLENT customer service! I was on holiday in Ireland recently, and the battery charger for my camera batteries was damaged in transit, so I had no way to power my Canon R3 camera. When I arrived in Limerick, I found Whelan Cameras and reached out to them. I spoke with Brian on the phone, and though they did not carry the specific Canon battery charger, Brian said that he could solve my problem if I came into the store. I did so, and he promptly grabbed a plug-in power converter (charging block) and a special USB-C to USB-C that carries sufficient current to charge my batteries while they are in the camera. He unpackaged both items and connected them appropriately to my camera and it instantly began charging the battery. The total cost of this solution was less than 50 Euros (CHEAP compared to the cost of Canon's PD-E1 in-camera charging solution that is over 150 Euros!). In short, Brian went out of his way to find a solution to my problem, and to demonstrate that it was indeed viable. He provided me with a way to salvage my ability to take photos while on holiday. Thanks Whelan Cameras, and in particular, THANKS BRIAN ! read more