When I read all of the reviews I thought that this is definitely the guy…read more I don't know what went wrong but on 05/12/23 I left two messages, one on each of his listed phone numbers with no response. I figured, okay it's a Friday so things must be hectic. Over the weekend I saw that he had an online contact form so I filled that out and anxiously waited until noon on Monday with again no response. If he was too booked to do the job, I understand but what I don't understand is not having the courtesy to call to let me know that I should be looking for someone else. I was fortunate to find another company that was prompt, professional, and fairly priced so my issue has now been corrected.

I had Bob come out because my pilot light would not stay lit on my water heater. He was quick and…read moreon time he lit the pilot light checked for carbon and left. This was a $130 bill for less than a half an hour. My pilot light continued to not stay on so I called Bob and asked him if he'd check the thermacouple. He said no need since it lit. I went to the hardware store and bought a new one for $12 installed it less than half an hour in my water heater works fine now. I'm concerned about his thoroughness and his suggestion that I just replaced the water heater.