I've been banking with ANZ for a while now and this is my to-go outlet whenever I have to make a…read moreteller transaction. When you step in, you take a number and you proceed to a seating area and wait for your number to be called. I've never waited for more than 5 mins even during peak hours. Happy Banking!

Banking time. Great for all your banking needs, and the staff here are friendlyread more

ANZ Bourke Street is my to-go bank the day before dreaded rent payment day. Business at this branch…read moreis fairly brisk, but I have never waited for more than 5 mins in line. The best thing about this branch is that they have a coin counter! I brought a whole bag of coins (dead money) in an swapped it for spanking new bank notes that I can spend on other things!

For some reason this branch finds it acceptable to run a skeleton staff of 2 transactional counters…read moreand a foreign counter of 2 staff in one booth. Considering the proximity to the mall I find a 20 minute wait for a simple transaction unacceptable. Sadly I couldn't avoid going into this branch. They need to lift their game to improve their service. Once I did get served - smooth sailing. Do something about the wait times.

NOTES: ~ This is the ONLY Commonwealth Bank in the CBD that…read moreopens on Saturday (10 AM - 2 PM) After nagging my boyfriend to join Commonwealth instead of NAB due to Commonwealth's prolific amount of ATMs and great customer service, he finally caved and we walked in to open up an account because he needed one by Monday and this was the only bank with weekend trading. At first glance, you realise that this bank caters mainly to Asians - most of the staff are Asian, which probably helps a lot of immigrants out because they're a bilingual branch. However, no need to fear if you only speak English because the bankers here, although of Asian descent, speak English 100% fluently so there is no language barrier on all fronts. We were served by a personal banker named Justin, who was very nice, efficient, and overall did a fantastic job. He cracked a few jokes here and there and made our experience of "going to the bank" not a tedious errand. --- The only downside is because this is only bank in the CBD that does weekend trading and probably one of the very few that has bilingual services, it is extremely crowded. The teller line was enormous and stretched to the far end of the bank. Thankfully, the wait for a personal banker took only a few minutes, but if you're here to deposit money you might consider this to not be a very quick errand.

The best out of the best Commonwealth Bank in Melbourne…read more The customer service is outstanding

I didn't want to sit on the couch and hope someone would attend to me, especially after I heard a…read morebanker giggle at a man who had done so and say "I thought you were waiting for your mum!" So I stood in line while listening to the other customers complaining about how long it was taking. The teller didn't apologise for the wait. When I told her what I wanted, she told me to ask a different banker, and she said it in a rude tone of voice like I should have known. She then played the creepy power game that I had already been subjected to at the Balwyn branch, where she asked to see my driver's licence and then forced me to specifically ask her to give it back to me. I wouldn't dream of holding someone's identification hostage for longer than necessary.

These guys know that "going to the bank" can be a complete chore. That's why they pretty much…read morededicate their jobs to be the absolute most friendly and happy bankers you'll ever experience. Every time I go there, the bank tellers ask me how my date went while processing my money. Quick, efficient, and the friendly conversation didn't delay me at all. Do the employees at Commonwealth Bank go through a social etiquette course in their training or something? From the excellent phone conversations to the well-groomed and friendly tellers, I'm starting to think that there's a giant conspiracy - Commonwealth Bank overloads their customers with kindness so we will flock to them instead of shitty banks such as Westpac. As a former Westpac-customer turned Commonwealth, it's working. Essentially, be prepared for ultra-friendly service. Maybe going to the bank doesn't need to be such a huge chore after all! BONUS: ~ This branch is located at Kew Junction, so you can stop somewhere for a snack or a coffee as well.

Had to mention this Commonwealth Bank because I've never been helped so quickly and friendly in a…read morebank before. I had so many stresses on a day where I needed to get my new house settled and required bank cheques and had to work out money for Bond's etc. The girl was so helpful and actually calmed me down and sorted everything out for me. I am very grateful and hope that all their customers get as much care as I did.

They're baaaaack! My…read morefirst in-person banking experience in over 10 years...I was frightened, but the Smith Street office made it such a personal, friendly, and easy experience. Aveen Mitra really stands out for the service he provides, and remembers you when you come back in. This must be what banks were like when my parents were my age, you know in the 'good old days'. Banks all do the same thing, yeah, but the way they do it is what makes some stand out. Bank of Melbourne is back, and doing it right.