Exceptional customer service from Anfisa! I was wiring a large sum of money, and she was patient,…read moreprofessional and extremely thorough throughout the entire process. She made me feel confident that everything was handled carefully and correctly. Thank you, Anfisa!

I'm on the fence about this place. In general the customer service here is very fantastic but when…read morethey have that rare oddity of a snafu things get a little hairy. If you're relocating here and you are going to choose TD bank Canada keep in mind that you have to set up an appointment in order to set up a savings and checking account, they do not do walk ins. You can get an appointment online which I wish I had known about instead of trying in person a few times to get one. This bank is open every single day of the week which is kind of crazy and they're also open after hours, so getting an appointment or doing banking will never conflict with your schedule. The tellers for the most part are nice and super efficient but there are those occasions of where you have the annoying ones that don't give two $hits about moving that line. They also struggle to open on time, I've been there waiting before for them to open and customers have held up their phones so the employees could see that it was past the time to open. So onto that rare oddity of a snafu there was an option that we were advised by this branch to do US bill pay online. We thought great we can pay off our bills by using this easy option. Well it was not so easy after all and ALOT ( thousands) of our money got lost somewhere out there in the world for over a month. Numerous calls to customer support didn't yield much other than go to the branch and the branch was just as clueless and tried to defer us back to corporate customer service. Additionally I was the one that had to constantly follow up. I don't like to push to get results, the business should be doing that for me. Eventually the money did show up which was a relief and I still never got an explanation as to what happened. This will never happen to me again because I will never use online bill pay ever again.