Tonight west jet flew us from JFK to Winnipeg! No problem! Except oh wait. We were going to Calgary. I had an autistic child stuck on the tarmac for 3.5 hours, provided with 2oz of water. I asked for some comfort items? No. Snacks? No.
When we arrived at the airport they said there would be customer service to greet us and help. That was not the case. The agents were there yes, but they refused aid to each and every member of the flight. I had people without signals yet because they had just arrived in Canada that I was providing help and assistance too.
The airline told us we were refueling. That was a lie. They said ok just wait while we get the details and before that could happen the entire flight received text message vouchers for hotel rooms. They refused taxi vouchers and meal vouchers until there was a literal mob, and then they agreed. Except? They gave me someone else's voucher. So much for privacy. The supervisors refused to provide her name, shocking since she clearly knew she was in the wrong.
WestJet discriminated against my autistic child tonight, and traumatized her. Lied to me, and the agent at the desk said, and I quote, "not my issue" as I was crying.
My WestJet card will be cancelled and likely any and all future travel.
They should be ashamed of themselves. I don't even think we will make it home tomorrrow. read more