Shane is a wonderful agent. He is friendly and is always willing to sit down and take the time to…read moreexplain my policies to me. He is proactive at keeping me updated on my accounts. He allows me plenty of time to think over the information he gives me and is not pushy or forceful when I need to make a decision. I appreciate his patience and highly recommend his services.

I have had State Farm for a few years now. My original agent was, Ben Anderson. Ben Anderson and…read morehis staff was great over the couple years I was with him before he left State Farm. My account was given to Shane Crites and his office for representation going forward. Recently my son was in an auto accident and I contacted his office. Made 3 calls within a matter of two days. The last phone call he told me he would "do some research" and contact me later in the afternoon. It has been over a week and I still haven't heard from him. Communication doesn't seem to be high on the priority list for him or his office staff. After this incident with my son is resolved I will be looking for other representation and if that means leaving State Farm, which I love, then so be it. I wouldn't recommend doing business with this representative. It seems to me he has no problem taking money when gaining new customers but when dealing with claims or anything other than gaining new customers he could care less.

Sarah is an awesome agent at this office! she is very knowledgeable and professional!Way to go…read morestate farm for providing such talent to your team!!!

Tammy & Kayden helped my family save literally hundreds of dollars on insurance. They gave us more…read morecoverage and even bundled policies for us. They were so helpful & pleasant to be around! 100% would recommend.

Need a quote? Give them a call. If they actually answer the phone, they will tell you that they…read moreneed to call you back, and they never will! This office is full of INCOMPETENCE! We were with this office for 17 years. Two years ago when we had some roof damage was the first time we ever filed an insurance claim, EVER. They did absolutely NOTHING to help us! We had to do every bit of the work ourselves. They would not even call the adjuster. They gave us the number for his office and said it was not there responsibility. This office is the total opposite of what they portray there company to be in the TV commercials and the rates are way higher than most. This is only one of a half dozen ridiculous issues we have encountered with this office. If you are a new customer and need something done, TEST WHAT I AM TELLING YOU. Call, if they answer, ask for a quote and see how long it takes. Goodluck!

Highly recommend this company! The team here is absolutely awesome. They recently reworked my…read morepolicies and saved me a ton of money. Plus, my daughter just started working here, so I know firsthand that they are fantastic people who truly care about helping their customers. Five stars!

Excellent customer service. Raina was great and so helpful. I needed to replace a damaged…read morewindshield. I was not looking forward to getting this taken care of. Raina made it so easy. She took my information and set the appointment up for me. Would highly recommend.

The ladies are very knowledgeable and helpful in their profession. They are definitely the best…read moreprice around Miami, Logan, or Shelby County!

Great Service as always. Very informative and professional…read more We will definitely continue to use this company for our tax services again.

Love this place. Whatever my needs are, they are always accommodating,whether it's getting my own…read moreaccount, calling in proof of insurance,or printing out information. They look for the best coverage for the best price.