This was my first time experiencing the IU Health North Hospital (specifically the Riley portion)…read more We've spent tons of time at the downtown IU offices over the years. Our son's adenoid removal surgery and mole biopsy landed us here. The hospital itself is full of natural light and plants, giving off a peaceful tone. All of the staff we encountered in the pediatric surgery unit were super sweet and total professionals at navigating a kiddo surgery. I was anxious going into it all not knowing how our four year old would react but they immediately put my mind at ease with all of their childcare specialists and extra bells and whistles (stickers, car "ride" to drive back to surgery, etc).

Since I live in Indy, an awful lot of my IU Health care has historically occurred at either…read moreUniversity or Methodist Hospital. While IU Health is not my tier 1 provider with my insurance, it's in-network. When it came up that I would require another surgery to address an ongoing issue, I began exploring IU Health North in Carmel in the hope that I would find a smaller, more personal care setting without compromising the quality of care I need as a complex patient. I was told to arrive at 8am for a 10am surgery. Registration is on the first floor adjacent to the information booth. The surgery suite is on the second floor. From surgery, I would go to recovery (of course) and then be kept overnight. Parking is free at IU North (NOTE: While I realize it's a bit of a stereotype, I'm not quite sure why the wealthier Hamilton County hospital offers free parking and the downtown Indy hospital does not, but I digress). While this is a bigger hospital than you might expect, I still consider it one of IU's satellites along with Avon, Saxony, Morgan and others. I arrived on time. Registration was simple via kiosk or with a person. Generally, the person is there to ask questions and direct. Once registered, I was sent up to surgery and the hosting area was almost immediately off the elevators. I checked in, got my arm band, and waited for my turn. I was taken back a bit early by a friendly technician. They got me settled in. Then the nurse and, of course, visits from anesthesiology and the physician doing my surgery. I'd informed the team up front of some trauma care needs. I was pleasantly surprised that this information had been clearly communicated and addressed. This doesn't always occur so thoroughly. I was grateful. I was in surgery on time. The surgery went well and I recovered quickly enough that I'm not sure I was even offered water in recovery. They had me on the floor fairly quickly. I got one nurse who was finally able to help me address an allergy inaccuracy. I was on the fourth floor. Interestingly enough, I was on the maternity ward (post partum). Apparently, they use part of the area for overflow. I was only in overnight, however, I didn't have a negative issue with nursing or techs. All were caring, compassionate, and for the most part attentive (I wasn't a high need patient, so it's hard to gauge attentiveness). The food? Definitely average. I took photos for three out of the four meals. The cafeteria downstairs is definitely better. I'm sure it's the same team, but I'd take this over Methodist most days - they get it to you more quickly, it's warmer, and those taking the order are simply friendlier. I figured IU North would be a little more high tech: 1) It's in Carmel and 2) It's a newer hospital having been built in 2005 with a cancer center addition in 2020. Most of the staff didn't seem to know much about the hospital, a weird deficit in terms of building a culture. Easy questions - like capacity and number of beds - were met with blank stares. It took forever for someone to figure out that there's a phone charger actually on the beds (it worked perfectly with my iPhone 16). I'd brought a charging cord believing that would be true, but could never figure it out. Finally, someone did. I was discharged as expected the next day. Discharge was a bit weird as it wasn't done by my nurse for the day. Instead, there was a virtual nurse (an actual person presenting virtually). Quite honestly, I hated it. It was impersonal and they clearly hadn't read my situation (for example, making comments about walking to a footless wheelchair user). I was also surprised no staff escorted me out. Yes, I had a ride. It still felt weird. I got my meds for home from an in-house pharmacy (Noting that I'd told them to send it to my pharmacy). While it wasn't preferred, it was convenient and it was delivered to my room so I could pay. The atmosphere here is calmer, cleaner, and aesthetically more pleasing. It's MUCH quieter. Instead of room bells buzzing, they have a silent system that greatly reduces the noise. Yes, it's still a hospital and hard to sleep. However, it's much improved. I also found the beds vastly superior to Methodist. Overall, I'd call this a good but not great experience. There are still some bugs to work out. However, the care was great - the procedure I needed was actually only okayed for this location recently. I was very pleased with the trauma-informed care and greatly appreciated the quality care for a generally basic but very necessary inpatient surgery.

I pass by other hospitals to come to this location of St. Vincent Carmel. We come here for…read moreeverything from broken bones to diagnostic testing. The staff is outstanding and caring including doctors, techs and support staff. You don't get a bunch of students working on you like other area hospitals. We have never had to wait long for examination. The hospital is clean and waiting areas comfortable. Parking is easy. The one thing I don't like is their mobile check-in system. In fact, I think it is the worst check in system in the country. I resent having to upload personal information through a 3rd party web site. I despise not being able to adjust the contract that they force you to sign before treatment. I only took off one star, but I would rate the mobile check in a zero star.

My father, Zoilo Hernandez, struggled to live these past 5 years. He was bedbound and was dealing…read morewith complications of heart failure. It was extremely difficult to say the least for my Mom and I and sisters to help him. However, every doctor, nurses and health aides that tended to him were very gentle and kind. He lost his health battle on July 17, 2025. I just want to say to the St. Vincent staff at Fishers and St. Vincent staff in Carmel that we appreciated everything that you did to help my Dad. You all showed much compassion to us in his last weeks of life. I could sense that it was heartbreaking for you all to see us visit our ailing Dad. We will forever be eternally grateful to everyone who was involved in his care. Thank you so much and may God bless you all.

**Dangerous Negligence and Unacceptable Dismissal -- Avoid at All Costs**…read more I went to Riverview Urgent Care in Westfield on 4/11/2026 with an extremely sore, swollen throat. I specifically explained to the staff that I was having severe difficulty swallowing both food and water, and I mentioned my history of getting canker sores. The Nurse Practitioner (NP) who came in barely gave my mouth a brief look. They ran absolutely zero diagnostic tests--no strep swab, no influenza test. Instead, they quickly dismissed me with a prescription for a viral medication. When I pushed back and reiterated my inability to swallow even water, the NP looked at me and said, **"You can go three days without water."** Completely unacceptable and dangerous advice. By 3:30 AM the next morning (4/12/2026), my symptoms escalated into extreme swallowing and breathing issues. Knowing I would likely just be gaslit again if I returned to Riverview, I rushed to the IU North Emergency Room in Carmel. The difference in care was night and day. The ER doctor immediately examined my throat, suspected a bacterial peritonsillar abscess, and quickly confirmed it with actual diagnostic testing. I was admitted on the spot, put on an IV with heavy-duty antibiotics, steroids to reduce the extreme swelling, and morphine to manage the excruciating pain. I had to stay overnight just so they could monitor my condition and restore my basic ability to breathe, eat, and drink. All of this excruciating pain, hospital time, and expense could have been avoided if the Urgent Care staff at Riverview had just done their due diligence and ran a simple strep test. Because they refused to do the bare minimum, I developed life-threatening abscesses in my throat. If I hadn't trusted my gut and gone to a completely different hospital where concerned medical professionals actually listened to me, I would have been in very big trouble. There is a very clear reason this urgent care has low ratings. I will never be back. Heed the warnings and take your medical needs elsewhere.

I spent a hr there just for paperwork and questions and got no update info besides old information…read moreand got drilled for my addiction he was very condescending I won't be back I felt uncomfortable and not cared for by dr sagi sashidhar

I came to the hospital for an appointment with Dr. Foster at the gastroenterology office in…read morebuilding four of the hospital. At first, I had a hard time finding the office and went to the wrong building. A staff member was kind enough to direct me to the correct building. When I arrived at the gastroenterology office, I went to the check in window and Allison greeted me with a smile. She took my information and told me to wait until my name was called. I did not wait even five minutes before Jasmine called my name and took me in the back. Jasmine was very professional and kind and took my blood pressure and weight information. She asked me the triage questions and then told me to wait for Dr. Foster. Dr. Richard Foster came in and introduced himself to me. He was very professional and answered all of my questions. He explained the situation with my diverticulosis and what impact it has on my colon. He went over all the details regarding my colonoscopy and what the procedure will consist of that day. He was excellent in his explanation and very concise. The whole staff were very professional and helpful in making my appointment worthwhile and productive. I felt very comfortable with Dr. Foster handling my colonoscopy and explaining everything to me. This was very worthwhile and I'm happy to have Dr. Foster as my gastrenologist. It was a good visit.

Where do they get these people that work in Breast Centers??? Everyone needs to model their hiring…read moreprocess or something, because yet again, I am in such awe of my level of care today. I needed a biopsy on a lymph node quickly, and this location was able to get me in quickest, before the holidays. I arrived early, for my 8:30 a.m. appointment. Check in, with a very nice woman, was prompt. I was called back about 15 minutes later. I am so extremely thankful that my nurse was a wonderful gal named Cassie. She is absolutely excellent and her "bedside manner" rocks. Once I was changed into my gown for my procedure and she could see how heavily tattooed I am, she began telling me about how she'd had a scare similar to mine, and it ended up being tattoo ink in her lymph node. We appear to be fairly close in age, and both have tattoos from 15-20 years ago. She definitely helped put me at ease and remained upbeat, yet extremely caring thru the entire procedure. My doctors name was Matthew. He was a really nice guy. As we were getting started, I let him know that I have severe anxiety and what it looks like when I am about to have a panic attack and what I do to work thru it. He let me know how familiar he is with anxiety and reassured me that they would help me get thru it. Sure enough, my anxiety began to get the best of me. Cassie picked up on it quickly and began gently talking me thru what to do. No one has ever told me when this happens to me that I shouldn't close my eyes. I often pass out with my panic attacks. She kept gently encouraging me to keep my eyes opened and focused on any one thing and helped guide my breathing. I was pouring sweat, so she had the other nurse in the room get me a cold rag and had her help refresh it to keep it cold, for my forehead. Everyone was so great with me and so respectful of my boundaries and had true "caregiver" attitudes towards me. Someone in healthcare, PLEASE hear me! This is how you treat patients. Especially patients with trauma histories. Would you believe they discovered tattoo ink in my lymph node? Yup! Nurse Cassie called it. My sample was sent off for testing and then I was given another mammogram. Cassie did my mammogram and then took me to have my vitals checked. Once my blood pressure went back to normal, I was allowed to get dressed and go about my way. Stellar care. I absolutely could not ask for better or find a single item to critique.

My daughter has a couple of chronic illnesses that occasionally flares up. Yesterday, my daughter…read morehad an appointment with her PA. The PA wanted to do a direct admit and told her to go through the ER to be admitted. The ER Dr refused to admit her, treated her like a drug addict, and sent her home. This morning, she called her pcp back because her symptoms were getting worse. The pcp still wanted her to be admitted,and sent her to another hospital,where she was admitted. We used to really like Riverview. We would drive an hour, and pass many hospitals, just to receive care at Riverview. That won't happen again.

I sent this as a review when they sent me a visit evaluation:…read more On March 12 at approximately 2:33 PM I attended a scheduled appointment at Prairie Lakes Medical Clinic with Dr. Jeni Shull-Clayton. As I was leaving the waiting room to be weighed, a staff member identified as Mary approached me in an aggressive and patronizing manner regarding my service dog. My service dog is a highly trained 10-year-old German Shepherd who assists with my disability. Under the Americans with Disabilities Act (ADA), medical staff are permitted to ask only two specific questions regarding a service animal: whether the dog is required because of a disability and what task the dog has been trained to perform. Instead of following these guidelines, I was confronted in a way that dismissed my legal rights as a patient with a disability. There were additional concerns during this visit. The front desk was unable to print intake paperwork from the new Prairie Lakes / Riverview Health system, leaving me unable to review documents I was expected to sign. While the medical assistant and office manager were professional and respectful, the overall handling of the situation was troubling. Dr. Jeni Shull-Clayton appeared unprepared to address the situation and was unable to meaningfully discuss my concerns or the role my service dog plays as part of my care support. My service dog was not acknowledged as part of my care needs. Most concerning, I ultimately received no medical evaluation, treatment, or care during this appointment. Because no services were provided, neither Medicaid nor I should be billed for this visit. Patients should feel safe, respected, and heard in a medical setting. Unfortunately, I left this appointment feeling distressed, unsafe, and disappointed. I hope Prairie Lakes Medical Clinic and Riverview Health ensure that staff are properly trained regarding ADA service animal law and patient rights so that other patients do not experience similar poor treatment. I am unclear if I nor my adult kids, desire to return here any longer. As this is not the first dismissive treatment we have experienced. I am open to hearing about other referenced Indy area OD or MD medical offices for proper, valuably helpful, safe experiences, human centered, compassionate, & holistic, professional care. cindi jo "CeeJayy" rose gonzales

I had the absolutely the BEST Treatment Ever They treated me…read moreand others there with me today . As Kings and Queens TOPNOTCH

I arrived unsure of what was wrong, but in intense pain that felt like something inside me was…read moretearing apart. Despite visibly suffering--sweating and on my knees in the waiting room--the level of attention and care I received was unacceptable. There was no urgency, no proper evaluation, and no indication that I was going to be treated. I was forced to advocate for myself and request an ambulance to be taken to Community North. That decision likely saved my life. Upon arrival, Community North acted immediately and quickly diagnosed a kidney stone. The contrast in care was undeniable. Community North wasted no time identifying the issue and providing treatment. Based on my experience, I strongly advise others to avoid St. Vincent unless it is the absolute last option available.

Compared to other walkin clinics this one had very friendly staff and seemed to actually listen. I…read morewill definitely go back here next time I need a doctor.

******************MUST READ LOST DR. JACOB DEWITT !!!!************…read more After searching the whole internet from Africa to Canada I can say that I have found Dr. Jacob Dewitt! Your welcome. LOL He is at IDPCHealth and has opened up his own practice. He is located in Zionsville only 11 miles from the old office. Dr. DeWitt is such an incredible Doctor when I found out he was gone I was having a meltdown. He helped me transition from my move out here from CA and unfortunately my healing and recovering is not over yet. For all you folks who need Dr. DeWitt call # 3174474532 and/or go to website listed below to become a member with even better benefits!!!! https://idpchealth.com https://idpchealth.hint.com/signup/membership/contacts?= **************FOUND LOST DOCTOR !!!! AMEN***********************

Great care for the whole family! After years of fighting medical billing codes, I finally do not…read morehave to worry about receiving a "mystery" bill months later. The doctors and the nurse practitioner at Westfield Premier are exactly that - premier. The service is top notch and the customer service is fantastic. If you care about your health (and your wallet) - do yourself a favor - and sign up with this great practice.

Good customer service, medical staff and I feel safe there. I am treated with respect and…read moreconsideration.

This hospital is pretty big and as with any bureaucracy you will have good and bad actors. The…read moreheart hospital would be a five star but the regular hospital is in need of several things. Common sense, business sense and ethical standards. I have had some very serious health issues like two heart procedures to put in a total of four stents! The bills were astronomical and as you all know the bills keep coming after you leave the hospital. But for a recent test I decided I would use the new procedure. You ask for the estimate of the bill before the procedure! What a joke! They didn't miss it by 5%! They missed it by 100%! I explained that this was not fair, that I have spent a boatload at this hospital. Instead of eating this bill since they screwed up they offered to let me pay in a few installments. I'm livid over their incompetence and their insensitivity. BUT, I realize that had I broken into our country and was on welfare they would've waived the entire bill! That absolutely sucks!!!

My experience at Ortho Indy Hospital was amazing! My Drs. Dr. Dikos my trauma surgeon, the…read more anesthesiologist and my internal medicine doctor were amazing! Not to mention the PAs as well. The supporting staff that make it all work, the Nurses, CNAs, Housekeeper, Dietary, Admissions and Discharge all work so well together for the best outcome of the patient emotionally and physically! . This team of everyone made my surgery and my stay there as pleasant as they possibly could. I cannot say enough wonderful things about these professionals and this facility. I give them an A+++ Thank you all for taking such wonderful care of me. No one deserves more praise than you all! Dr. Dikos, thank you for fixing me!!!

The different OrthoIndy Buildings, at the corner of 86th Street and Northwest Blvd, are easy to…read moreidentify with each building marked with an entrance number. I was given directions to come to the OrthoIndy Hospital Entrance #3 for surgery which was easy to find plus free parking. The sweetest and most personable woman, named Ruby, greeted us as we entered and explained all the forms and procedures extremely well. She took my mind off of the surgery for awhile and was marvelous to work with. Once all the paperwork was complete, Ruby walked me back to my room and handed me off to Katy, my pre-surgery nurse. Katy was professional, thorough and completed all the routine prep steps. My surgery nurse, Matt, brought me those much loved, extra warm blankets prior to being transported. He then introduced the surgical team after we arrived in surgery. My surgeon, Dr. Vicar, had already been in my room for a high-level overview. He addressed questions, met my husband and I was rolled back minutes afterwards. Dr. Vicar was laid-back and kept me informed of various steps he was performing. Things went extremely well and I was in recovery approximately 45 minutes later. Everyone was friendly, professional and compassionate. The hospital appeared clean, well organized and focused on patient satisfaction. Covid precautions were in place the entire visit including masks for all at all times. The morning after a post-op nurse called to confirm I was doing well and if I had any questions. I feel very comfortable returning to OrthoIndy Hospital and was impressed by Dr. Vicar and staff.