I never leave here disappointed. Everyone is always so helpful and friendly. I am not even a member…read morehere but I frequently need to get documents notarized and they provide that service to non members as well. I think it's time to become a member. Mahalo for your friendly professional service.

I've been a member of HFSFCU ever since I moved to the big island. I utilize services online, by…read morephone and I have the app.

This bank is so behind in technology! They are very difficult to work with and hence I'm closing my…read moreaccount.

It's 50/50 that the ATM you go to will even be working. Constantly find them out of service and…read morethere is not that many of them.

I do not bank here myself, but my father did for many years. He loved the bank and the service he…read morereceived here. When he passed away everyone at the bank was extremely helpful and considerate. I can't thank them enough for all they have done to help assist us and make the process as easy for us as possible with his financial information. Based on the professionalism we have received, I would definitely bank here.

The branch manager and tellers are friendly and helpful. The customer service is excellent.read more

Everyone there is always friendly and always willing to answer any questions you may have and…read moreassist you with any issues or concerns. Great central location with plenty of parking.

Bank of Hawai'i branch in Pahoa has dedicated, courteous staff. However, the institutional Bank of…read moreHawai'i out of Honolulu has refused to keep its ATM equipment operational in an efficient way that provides optimal service. The problem in a nutshell is that I own a business and have multiple checks to deposit via the ATM. The machine (NCR) is old, often breaks down and worse will not receive multiple checks particularly if they are of different sizes. Even when depositing less than 10 checks, the machine has typically malfunctioned by spitting out the checks and requiring me to deposit them individually. It is not only a hassle for me (I get a bank statement of each individual check deposited rather than a total; I have to take extra time to go through three different screens for each check deposited) it is a hassle for those who are now waiting in line to do their financial business. I have met with its local marketing director who essentially was congenial and polite but had no authority to resolve the problem. Apparently the higher ups are not interested in providing Puna customers with quality service. And I am told by someone in the organization that used parts have been used furthering the problem of break downs. Of course, the marketing director denied this. Furthermore, his compassionate concern for the aggravation was to tell me: I deposited multiple checks and had not problem with the machine accepting them. I have gone into Hilo to deposit checks and the ATMS in Hilo do not malfunction in the way I've described. They worked optimally: efficiently, quickly. What's more: I have been told that the Pahoa machine has the unique problem of being exposed to weather, of over-use, and people putting in checks with paper clips and staples. Seriously? I've banked for over 50 years, forty of which came after the development of ATMS. Not once (!) has a machine malfunctioned and this was with two different banking institutions. And most ATMS are not enclosed in a protected area but have some exposure to various weather conditions, and they are exposed to customers who mistakenly use paper clips and staples.

All branches are awesome. Fast friendly service. Longest wait in line was maybe 2 minutes.read more

If money doesn't grow on trees, why do banks have branches?…read more I mean, I'm not complaining--in fact, I quite like that First Hawaiian Bank expanded to have more convenient branches around town in recent years! Not the least of which being their Waiakea branch, located right next to Prince Kuhio Plaza where the old Blockbuster used to be (the building was empty for a while...). Given that FHB's main branch in Hilo tends to be very busy at most times throughout the day, having another option nearby is always welcome. The Waiakea branch tends to be very convenient in my experience as well. They're rarely as busy as the main branch, always have way more than enough parking, and have tellers available to help in person as well as virtually if their on-site staff are occupied. Also, by virtue of its convenient location, you're allowed to avoid the craziness of driving downtown, which is almost reason enough by itself if ever you were on the fence about swinging by the Waiakea branch instead of its larger counterpart. With all that being said, I don't really think you can go wrong with either of the locales, but it really is nice to have more options these days. Especially once that don't really cost you anything experience-wise and even provide added conveniences. Don't hesitate to hit them up if you need to do a little banking and are in the area. I don't think you'll find any dropoff in quality.

Opened a large account 1 year ago. Deposited $120,000 in savings…read more Not treated rudely, but treated as if we were just depositing $1,000. (For comparison, when we opened up a $100 K account at Chase in California, we had 3 different managers offering us all kinds of good things, and immediately assigned a "private banker". Nothing like that with FHB.) The next day set up my on-line account, and discovered our savings had gone missing. We had no money. Immediately drove to Hilo with our receipts wanting to know what happened. Somehow, they managed to find our deposit. Should have taken my money and left right then. But gave them another chance. Then in Dec 2022, someone hacked our debit card. Ran up a bunch of charges. I was the one who discovered the fraud. (For reference, 12 years ago the same thing happened with our Chase debit. While it was happening, Chase called me to confirm the charges. When I said to stop it, they did so immediately.) Not so much with HFB. After a month, did get our money back, so we continued to bank with HFB. Then in Feb '22, mailed our yearly check to our HOA, spelling out the HOA name on the check, and envelope. Somehow, our check ended up with the Hawaii Department of Taxation. Don't know why, but they submitted it to FHB for payment. And FHB cashed the check! Without any questions! When I discovered that our HOA had not received my payment, but that Hawaii's Tax Dept had received our money, I got ahold of the bank, and asked why they gave our money to the State. They had no answer, but blamed the State for cashing the check! Then I asked what FHB would do to help us get our money back, and was told that was my responsibility. FHB committed malfeasance and misappropriation of our funds. I cannot recommend this bank to anyone. Bernard J Rhatigan

I am not happy with the service ive been getting from HFSFCU. To be honest, they are not deserving…read moreof their Best in state credit union award. First off my check from Saturday still has not been credited to my account. I called several times and still the same result. Second, why are you using a call center out of Hawaii with people who can barely speak English. This is just ridiculous. Ive been with HFS for over 20 years. Maybe its time to look for another financial institution.

Hands down if i could give more then 5 stars. Mila from the Kona Branch has helped me tremendously…read morewith what I needed to do, she is very patient and the customer service I received was outstanding. I would recommend working with Mila if you ever find yourself in need of their services.

I've tried calling 3x. I wanna know if Big Island Wine Society still has an account there and what…read morethe balance currently is. Something is dreadfully wrong b no matter how many times i push the button or for how long, i keep getting the same recording and hang up. Help!

Very impersonal, when you call your call goes to a call center, they say expect it to take 3 hours…read morefor a call back that never happens. Emails are also not responded to. Very poor service.

Not even worth 1star. Worst bank I ever bank with. If you get a car loan with them good luck with…read moregetting your title. They will take months to get to you or even tell you they lost it. They also have poor customer service. No one ever answers the phone. And if they do you have to wait an hour until someone actually answers. So many inconvenience with this bank! Finally closed my account. Also ridiculous how they charge $4 a month for having a checking account with them.

I would give this bank negative stars if possible. Broken atms. No bill pay, invisible customer…read moreservice. You call and it hangs up on you. Stay as far away from this bank as possible.

RE: Reynalyn Canillo, Operations Division @PKP. On…read moreseparate occasions on 2/11/25 & 2/26/25, Rey provided excellent & efficient customer services relating to closing a trust account, reopening a new joint account with subject sub-accounts, & changing monthly social security direct e-deposits into the newly created account. Rey has a GREAT customer-friendly personality and patience in dealing with account transactions!! Rick T./HFS patron since the 1980's

Quick friendly hassle free bank!!! Surprised no one left a review yet!!! Located next to the old…read moreclosed down Safeway by Longs Prince Kuhio Plaza.