Went to the Westbridge Dental Practice as it was the closest to my house.The first impression was quite good as it seemed to be a well organized place.I had 3 or 4 visits.I need to say that I was treated in the worst way.I chose not to be treated under the NHS bands as the black fillings(which they suggested me) a very old fashioned way of treatment and I asked to have white as I know that nowdays there are materials that can have almost the same endurance and have a better aesthetic result.I was asked for an amount of 320GBP for 5 fillings which I never negotiated despite the fact that the proceedure for 3 fillings didnt last more than 1,5 hour n total.My doctor(whose name i cannot recall) treated me in a way "i ll take ur money,i ll do my thingno need to explain anything,no need to provide a planwhenever i complained that my filling didnt feel right as in all 3 of the teeth that she filled i still feel gaps and the food gets trapped in between the filling material and my natural tooth
Anytime that I asked her to check if the filling was done correctly she was responding we ll check it out the next time.Also when I asked her to provide me with a plan for the cost of my treatment she gave me a plan of 5 filling and not for my whole mouth as I needed.(I explained to her that I needed to get approval for the cost from my company's insurance therefor I had to give my treatment plan and get an approval) her responce was for queries of this kind please speak to the receptionlike the reception could give me a treatment!!!!
In the end I asked to change my doctor and I they told me that I need to speak with the manager.I asked for a call back which I suppose that I received on Saturday.I called 10 mins after I received my missed call and noone was there or any way noone answered.
I believe that it is a vital need to provide your patience an enviroment in which your patience will feel secure.I do not know if my requirements are over the top but according to what I have in my mind the doctor is supposed to explain to the patient his options,(as many materials and different technologies can apply for the same problem with quite significant difference in terms of results) and make the patient understand/feel that the treatment that he receives is specialised for his need and the best option he can get.Instead I received a fast food treatment without any explanation of what can I do and which are my alternatives, and when I addressed that to the reception the management Team did not show any empathy to solve the problem..One call 5 mins before the practice closes and no explanation after a bad quality treatment and bad quality of customer service shows two things..Bad quality in business terms and bad quality in medical termswhich I find horrific as the doctors should remind themselves that they ve given the Hippocrates Oath. read more
