Disclaimer: have not been seen for treatment here (and that's why I gave 2 stars not one..since my phone experience was certainly not 2 stars worthy but I don't want to be too harsh since i haven't been seen by a provider here and would hope/expect they have better people skills and a better understanding of the information needed to make informed decisions about mental health care).
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My phone call to scout out the clinic to determine if its what im looking for... not impressed. The girl I spoke with, Emily, is likely just a secretary/scheduler..so while I don't want to hold the lack of knowledge against her or the business, she became very condescending in tone very quickly and pushed for me to schedule an intake appointment without being able or willing to answer my (reasonable I think) questions.
I wanted to know what kinds of treatment they do for adult ADHD. This clinic had been recommended to me by a provider I had been seeing who does not specialize in that area and I did not feel I was having the progress I wanted to see. Emily wasn't able to answer this; she defaulted to "each treatment plan is customized based on the individual's needs". I pressed her: "ok I understand that but what are the various potential modalities used.. I'm trying to determine if this would be what I'm looking for and I don't think I should have to go to an intake apt to find out what types of treatment your clinic uses for patients with this diagnosis". She told me intakes are 1 hr and follow-ups are 30 mins, she also felt the need to tell me there is a down-payment for reserving an intake (likely trying to dissuade me I felt, since I was being pushy with wanting information- as I hadn't yet asked about cost, was only asking about how they work, what services they provide, how they go about addressing adult ADHD). I asked her "what kind of therapy could you possibly be performing in 30 mins for adhd patients...my current med appts are 20 mins so I cant imagine both could be executed in 30, therapy is usually an hour". She wasn't able to answer.
After getting quite terse and sounding frustrated, she offered to transfer me to someone else to answer my questions. I spoke with Linda who was muuuuch more helpful. She explained that within their staff of 2 psychiatrists, PA's and NP's, no therapy was done at this clinic- only medication management (which as someone diagnosed as an adult, i find VERY surprising as medication is certainly not enough on its own- just a tool to make it easier to develop other skills you're lacking after years of not being able to function like other people seem to). For CBT or other skills-based therapies (common for addressing the skill and cognitive deficits associated with ADHD, as I understand) they refer elsewhere. I explained I already have a med provider and while im open to finding a new one in the future, that wasn't my priority and again, didn't think I should have to go to a $300+ intake session just to be told where I could/should go for skills-focused therapy. Thankfully, after all of this, I was able to get recommendations from her for three clinics they often refer people to for ADHD therapy (Sonder Behavioral Health and Wellness, ACP, and Prairie Care- in case any of you are also looking for something similar).
So yeah, all-in-all...for a clinic that specializes in ADHD, I was really unimpressed with the customer service and lack of helpfulness of their first contact person... if someone is calling about services, they should not be pushed for an expensive intake session without determining that this is even the appropriate service for them. Which leads me to believe that they are either 1. profit-focused or 2. woefully undertraining their secretary/front-desk staff on the field/services/basic customer services skills with regards to people trying to better themselves.
For anyone wondering and shopping around, if you are looking primarily for a med provider, these are the rates I obtained during this call also:
Intake: $300-$375 (depending on whether you see a PA/NP or Dr)
Follow-up 30 min appts: $280-$340 (ditto)
Best of luck to all of you in finding the right place for yourself! It can be so overwhelming, frustrating, and discouraging. But worth it, i hope. read more