This Bank is one of the most awesome that I've ever used they are personable and they care about…read moreeach person that walks through that door. Also this is the first bank I've seen that has a refrigerator full of soda and water for the customers in the lobby

In their attempt to be tech savvy and efficient, they manage to be rude, incompetent, ineffective…read moreand bothersome. Their online banking program is full of flaws and usually requires a phone call to resolve - if resolution is reached at all. I do not recommend this bank or it's branches.

DO NOT BANK HERE. They are some of the laziest bankers I have ever met in my life. Please read…read morethrough and avoid the mess they have put me in! I am a project manager, and I have the ability to pay myself whenever I need to suit my financial needs. With the 4th of July coming up, I needed to be paid for my phone bill, and car payments. I paid myself 2 days before the holiday to ensure they had enough time to process it. It has now been 5 days since I was paid, but they have not accepted the money. My phone will be shut off now. My car payment late, and quite literally, it's all because of the utter laziness these bankers have demonstrated. Do not bank with them. Your funds do not matter to their incompetent workers, and you will be put last no matter what.

I was on hold today for an hour and no one even came on to say how much longer it would be. This…read morebank needs to make some changes to the phone system. It's so unprofessional.

Have been with them for 50 years have never been with a better bank anywhere. Kind employees they…read morehave went out of theway for me many times. nt

The girls in the Fairmont WV location are always helpful and nice. I have been banking at this…read morelocation for more then 10 years and never had issues. Can always count on the team to help. ​

Policy changes to the whim of the staff! Different rules for different people! Had me do it one way…read moreMonday and totally different 4 days later!

The Adams St. office, in Fairmont WV, is closed on Saturdays. Therefore, we do not have access to…read moreour safety deposit box. What happened to the normal way of banking. If you are not going to be open during your customers needs, CLOSE. I'll bank where I can have access to my personal papers. Please reconsider having access to the inside, not just the drive thru, on Saturdays