Absolute worst customer service I've encountered. Every employee I encountered during my screen…read moredebacle was inept, uninformed and frankly didn't care about customer service up to the manager. So I guess it comes from the top down. -I needed two screens replaced. Dropped off and was told their screen guy would take care of it. -Went to pick up and he put the wrong latched on the screens. Why wouldn't you use the ones that came? Or marked where they attach? He was clueless when I explained I couldn't use the screens now. He then sends me across town to get new latches from Richmond Glass (just take your screens there for work FYI) they were so helpful and sympathetic to my having to deal with the idiots at Ace. -I return and the screen guy tells me I should just replace the latches myself and he can sell me the screen tool. I already paid for him to do this. I then see the parts I drove across town to get that he told me Ace doesn't carry. I ask him to replace the latches as I've paid for the job. -I provide him the measurements verbally 3 times with approximately 5 times repeat back because he admits he didn't write them down. Spoiler Alert: he mismeasures where the latches go. We have to take it back. -then after several phone calls to inquire on our screens we are told he was off and the manager couldn't have anyone else work on them because of the issues. -This hour tops job took over a week with us doing most of the legwork. Zero apologies. We've had them do screens before and it was always great. This was atrocious and I'm upset over the entire experience. Buyer beware. Go to Richmond Glass for actual customer service and expertise. Ace has gone downhill.

You cannot not find nicer people at a hardware store than those at Ace Hardware in Richmond. They…read moreare most helpful even greeting you at the door and offering assistance. I appreciate that, and the fact that they don't laugh, or they laugh with me, when I show them photos of what I need. Ace offers you the choices that best meet your needs. I love having Ace Hardware nearby.

Often I run in quickly on the weekend to buy Zingermans bread, pick up fresh eggs or grab a gourmet…read morecheese. I am not allowed in the danger zone... past the counter you will find kitchen gadgets, gifts, household items, clothing, purses, fun art and all nature of hipster deco items. It's a great store at both locations. Of course call and check that they are open. It is really a weekend place. With limited winter hours. Love to support this local business!

Every time I'm in the area, I stop by for the great card selection and candles and unique women's…read moreclothing that, really, I've only ever found in San Francisco. Billowy, stylish, comfortable. During the holidays, it's a good spot to find home and garden gifts of every price point for people who have everything AND great taste. Even the fresh and packaged foods remind me of the Bay Area. Friendly staff. New setting in the City Flats Hotel is large and charming. Surprised to discover parking in the rear. I like the steady hours. I like that the owner is often present. I like that I feel appreciated as a customer.

I ordered a bouquet and requested delivery same day - they had delivered within 4-5 hours,…read morewonderful! After I submitted the order, I was called by the store to let me know they didn't have sunflowers in stock. They had the truck in the picture and could replace the sunflowers with another flower. This sucks, but they called and that's all you can really ask for. I requested that do replace the sunflowers with whatever they thought looked best, as they're the professionals and I might not pick the right flower or color. They delivered something completely different in my opinion, but the main complaint is that they didn't even use the truck. Here's what I ordered, and what was delivered. The arrangement is be beautiful, but not even close to what I paid for.

We ordered flower for our friend's son. They had the cutest car vase and the flowers were…read morebeautiful. He was so excited and they are going to use the vase for decor for hospice bedroom. Their prices were very reasonable. Would use them again.

My hubby went here to get me a dozen roses for our 1 year wedding anniversary…read more What he brought me was the most amazing beautiful light pink, dark pink and white roses. I've never seen such beauty in flowers before.

Was very disappointed with Denise. Used R Flowers for my daughter's wedding. She called the day…read morebefore and said we needed more flowers and she didn't offer any suggestions. My husband had to go to another florist purchase flowers and deliver them to her. Not very professional.

we contacted and booked Donna approximately 15 mos before our wedding. She was very pleasant at…read morethe meeting and assured us that in the 20+ years she'd been doing this she'd missed only one wedding due to a medical emergency. We stressed to her that we did not want to be married by someone we didn't know/had never met. She assured us she would be there. We scheduled our rehearsal dinner approx 4 mos before the wedding. A few weeks after that we started getting emails from someone else in Donna's office saying that our officiant "Tab" could not attend the rehearsal. We had two choices - change the date or have another officiant show up. ??? We had no idea who Tab was. We had met with and hired Donna. After replying to the email with this info, I heard nothing. That's never a good sign. I ended up calling and speaking with Donna. Turns out she was not going to be in town the weekend of our wedding and HAD FORGOTTEN TO TELL US. What? That's ridiculous! My husband had called and spoken with her a few weeks before to schedule the rehearsal dinner. She assured us that we would love Tab and everything would be okay. I was not happy with this at all and Donna said "If you're getting so upset about this I'd hate to see how you handle the important things in your life!" What??? Our wedding is the most important thing in my life! I told her her services were no longer needed. She did end up refunding our deposit but there's no way to make up for the stress she caused 4 mos before the wedding.

Debbie was our officient for our wedding and she was great. She walked us through the readings,…read morehelped with timing, answered questions and made us very comfortable. We are very happy we chose her!!! La Donna is a very organized service and reasonably priced, best around! I highly recommend, there is not one negative thing I could say, great experience! Love love loved Debbie kinsel :)

This place is amazing! It's my favorite smoke shop by far -- the people there are very nice and…read morehelpful and they're open so late compared to other places. They have a variety of items available to purchase, every time I go in they have new things. They price match if you bring in a receipt from somewhere else as well -- there's no beating their prices!

Been here plenty times service is always great always has everything we need vapes glass pieces my…read moreboy lucas always coming in with the good energy always taking care of us

Brianna and Chad were fantastic! They were a newer mobile bar service when we chose to book them…read morebut I'm so glad that we did! Through the entire process they were great and quick about answering all one million questions I had without making me feel silly. We are still getting compliments 3 weeks later! A lot of our guests said that they knew food trucks were becoming more popular but had never seen a bar truck before and thought it was the coolest thing. It was decorated beautifully and the entire set up had so much thought and care put into it. Some things didn't go as planned on our end, but they handled everything perfectly and didn't miss a beat! Our signature drinks came out perfect and they had them ready for us as soon as we walked back down the aisle after being married. I definitely recommend them to anyone considering a mobile bar service!