The manager David was very helpful as well as Jalmar. This location was great fast and very…read moreinformative. Great customer service!!!

Free money wasn't available lol. But fast service ... thnk you .. wow 85 characters lol lol I'm…read moretrying

They don't want you to take your money out. Inside atm does not allow people after hours and drive…read morethrough is always broken.

Don't go there you will waste your time !!!worst bank ever !!!…read moreI cancel my account after waiting almost one month for the debit card being delivered ... never was they claim I might be loose my debit card in a white plain envelope ... really guys? In the little universe of excuses this is the more hilarious unbelievable way to say I'm incompetent sorry is not my fault I just only work here... The customer service is horrendous you have to wait until someone in only god knows where pick up the phone I closed my account and run with my money away from them Be careful don't go there

I was told by the bank staff to submit a complaint. So here it is.. it's Monday at 3pm. First day…read moreof the business week in the middle of a business day. Yet no of the atms work like usual to make a cash deposit.

Very busy branch! Team is very efficient and does a great job in assisting and answering any…read morequestions you may have. Plenty of parking out in the back or you can find street parking out.

Clean, convenient ATM. Walkup access 24 hours a day…read more Particularly nice: an ATM withdrawal option to chose a mix of 5, 20, and/or 100 dollar bills.

When you go in person they will not answer questions or offer help. All they do is tell you to go…read moreto their App. Their main push is to get you to get one of their credit cards and to take out loans. I get regular email about credit cards and loan offers. I will be looking into moving my money into a more customer friendly and responsive bank.

This is the worst bank ever, nobody at this location knows or understands what the word time is…read more You can see a line of 7 people and there is only one cashier open, while the manager is having a chat with other employees disregarding the customers very obviously. If I didn't have to go to this location for work, it would save me a few nervous cells per day. Average waiting time is 20-30 minutes. The worst !

I had a problem with a closed business account and payments going into oblivion from square. It…read morewas incredibly frustrating and I had to track down 1k that was lost in the system. I was frustrated, impatient and confused and when I met Pablo Arevalo at the Truist in bal Harbor he was equally as confused. We were both getting mixed information. I have to write a review for this gentleman because he was incredible!!!!! He went from being uncertain to spending over 2 hours on the case! He talked to at least four or five internal departments and did not give up until my situation was remedied and I cannot thank him enough. He is patient , stoic and incredibly professional and has the distinct markings of managing his own bank. He did not take my frustration personally and gave it 100% dedication . I went from wanting to scream the house down to being wholeheartedly grateful that this man was at the bank to help me. CONGRATULATIONS PABLO .... you are an exceptional human being with great customer service skills ! I hope you are promoted because you can deal with anything in an emergency situation! THANK YOU SO MUCH YOU SAVED MY LIFE! x

This bank location in Miami Beach is convenient and is located in a quieter area. It is easy to get…read moreto, and the lines are not long once inside. It has a large parking lot, which is always a plus. We needed to get cash for our trip to Punta Cana next week. The process was speedy and easy. The cashier was pleasant and efficient. Everything went well.

Can't get thru to anyone on the phone so it forces you to go in the bank. Can't wait to close my…read moreaccount the worst!!!

One like I've never seen before Knowledgeable, Kind , and Helpful…read moreIf I had to mention a name its Marleni - very professional

Just went to the branch of 68 Collins Ave next to Publix supermarket in Miami Beach today Monday…read moreJuly 7th, 2025 and it's ridiculous. Terrible service. Only one bank associate working and one teller at 9am on a Monday? This place used to have great team before. They need to add more associates for a better customer service and avoid the super long wait lines to get serviced. The guy is telling everyone that he is by himself today. Just absurd and terrible management. Good luck with them!!!

The worst bank in the earth. They delay FOR all with tour money and a Big burocracy, delay and a…read moreUkranien manager. Big delay FOR EVERY THING.you cant take your money because BECAUSE THEY DECIDE ABOUT YOUR MONEY .