The credit union is wonderful, but I took away one star because they don't work with Apple Pay…read more Please support Apple Pay with your debit cards! Also, Holly is amazing.

One of the smartest things my mother did was have me open an account here as she was a county…read moreschool librarian. Later I qualified myself. You can't go wrong here. Serves all my small banking needs. Cashiers checks are without charge to members and only 25 dollar minimum for a savings account. Everyone knows my first name and I know theirs. We wish each other well and inquire about major events in our lives, books we are reading and so much more. When my mother passed away she left a small estate. They were able to handle it all though a simple form I brought in and had notarized by Holly in her other position. Valerie and Ted have also helped me on a regular basis. Today all three were open without a wait and choosing one person to do business with was a real choice since all are efficient and friendly. This is a small neighborhood business so don't expect them to do currency exchange but in 20+ years that was the only time I was referred out. They have no qualms about what they can and cannot do. The longest wait I had was at five o'clock on a Friday of a four day weekend. It was also payday for the school district. They expected a large amount of business and had all windows open helping customers. It was still less than fifteen minutes until I was out the door. I chose not to mark them down for the currency exchange because then I would be grading them as a bank and not a credit union.

Lisa, Quynh, Natalie, Gilbert are great team. I had an excellent experience opening my personal…read moreaccount. They were very knowledgeable, professional, and made the whole process simple and stress-free. They took the time to explain everything clearly and made sure I had all the information I needed to make the best decisions. Whenever I come in with an issue, they provide multiple solutions and explain the benefits of each. They go above and beyond to help out, always friendly and efficient. I really appreciated their help and highly recommend working with them! Great Local Bank ... Goleta Branch Thank you Hai

Great Branch Where they always remember your name and with a…read moresmile! We use the bank for both our commercial accounts and personal accounts. Great Service.

Not a happy customer. As with all relationships,…read morecommunication is key. I updated the app and could no longer access my account. It was only then that I received an email stating changes may hamper my access. I've called both the 1-800 number and local number multiple times and can't get anyone on the line. I'm grateful to have a backup bank.

We recenetly had an issue with a check being cashed by an unauthorised party. We went to see the…read morebank manager (Brittny) at the Premier America Port Hueneme brach. She helped us fill out the avidavit to report the issue. She set up a new account and made everything so seemless. Great Job! Brittny

Fantastic service and look up Jayson or Linda for personal service in the banking sectorread more

I chose this credit union after doing my research on interest rates on a car loan years ago. Hubby…read more& I have had an account here since they opened. They changed their name to OceanAir. What I truly love is how friendly, knowledgeable, and helpful everyone is. I love how they remember me and make me feel like part of the "family". It is like the old show Cheers. I feel so welcome here. I really need to give a shout out to Jorge, Calvin, and Mackenzie! They care. They truly do. All 3 of these fabulous people have asked me about my recent car purchase. They have helped me out with cashiers checks, notary services, and they answer every question thoroughly. I always feel happy when I go here. There is an ATM outside. I prefer to go inside to handle my transactions.... because of the kindness. I strongly recommend OceanAir Federal Credit Union. Hubby and I wouldn't bank anywhere else.

Getting a new card since a bad charge on it I think because I used EBay for first time. Anyway bank…read moreimmediately shut my card down. I went in to get a new card and was treated quickly and friendly. I believe I wasn't there more than 15 minutes and walked out with a new card.

So weird place Just try make details on policy…read moreI call and girl pick up the phone She very nice and friendly I ask if is ok if I come and we seat on the details She say no we can do it from the phone -(ok?!) Whatever... She Take info from me and tell me them call me back to do the next step Well is 1 week and I give up So I just Go to different agent The some day I go i get my new policy The star go to the pick up phone girl (I guess...) because I not lucky enough to get call back So bad , guy do home work For the next "interested customer" Note: idk really how many star to give you this so weird situation

Amazing customer service Very caring, feels like family!…read moreKasey thank you for everything! you are the best!

This is a note to thank Elizabeth Lopez for her professional work when I met with her at the Credit…read moreUnion last week. Elizabeth knew the forms I needed and she maintained a calm and intelligent manner helping me. In the future if I need banking advice, I will ask for her. Thank you, Maryellen Benedetto

Worst bank, they dont help out with nothing, horrible customer service and horrible people branch…read moreshould be shut down 1/1 stars dont recommend.l!​

Holzer towing is the best towing company I have ever seen. I was in a bad situation on the side of…read morethe road and called aaa. The guy showed up in 10 minutes . He then called a tire shop for me to see if they had my tire. I've never experienced this level of service from a towing company. I highly recommend.

If you're getting overcharged for your auto insurance, this might help you…read more A few months ago, I noticed that my auto insurance policy had suddenly increased by a significant amount. I called customer service, and the representative told me there was an issue with the mileage listed on my policy. They assured me they would fix it and that the extra amount I had already paid would be applied as a credit toward my remaining policy balance. I agreed with that solution. The following month, however, I was overcharged again. Since the issue still hadn't been resolved, I decided to visit one of the closest offices in person. I thought speaking to someone face-to-face would be more effective than talking over the phone. I even drove my car there because I hoped they could verify the mileage on the spot. The representative who helped me told me she had never heard of a credit being applied to an account and insisted that the amount I was paying was correct. I explained everything I had been told over the phone and pointed out that my policy showed my vehicle as having over 100,000 miles, even though my car was only about a year and a half old and had fewer than 20,000 miles. Despite that, she refused to verify the mileage or investigate the issue further. Instead, she suggested adding a multi-policy discount or a student discount, neither of which addressed the actual problem. What made the experience even more frustrating was her attitude. She repeatedly dismissed my concerns and made comments such as, "Are you comparing apples to apples?" and "We want you to be happy, and if this price doesn't make you happy, you can go ahead and cancel it." As a customer of nearly two years, I never expected to hear that from someone whose job was to help resolve billing issues. As soon as I left the office, I called customer service again. The representative on the phone reviewed my case, corrected the mileage issue, and reduced my monthly payment from $500 to $240. That confirmed there had been an error all along--one that the office representative either couldn't or wouldn't address. My advice is simple: if you think you're being overcharged, call customer service first. If necessary, call more than once until someone takes the time to thoroughly review your policy. Based on my experience, I would not recommend relying on this office for billing or policy issues at all. I left feeling like they were more interested in ending the conversation and discarding my concerns than in helping solve the problem. If I could I will give them 0 stars. I hope sharing my experience helps someone else avoid the same frustration.