Terrible service. Don't waste your money on this advertising program. Similar to other reviewers: Not one lead, call or inquiry from the advertising. I sold my business and they still wouldn't let me cancel and offer no help in providing a different solution. They had a hard sell when I inquired about advertising - I should have known then as a red flag as the product doesn't sell itself. read more

NO LEADS after 10 months! Absolute waste of money. Will not allow advertisers to cancel contracts when their advertising fails to meet the promised outcome. My rep told me we would be included in post cards and in the email but after signing the contract, that turned out to be a lie. I tried to cancel the contract, but Welcome Wagon will not let it be canceled. They automatically charge my card. I even canceled the card and got a new one but somehow they're still charging me. read more

Update 2/4/25: WW replied to my similar review on another site and "asked for more details." However, back in mid Nov '24, I was contacted by a "senior customer service" person at the company and told this person exactly what the company needs to do to make this right (print a corrected booklet and send it to me), and well what do you know, as of early Feb. '25 and y'all have not done it. The previous email was from Linda Farley on 11/18/24 and I spoke with her by phone soon thereafter. She had "senior" all over her job title and voice. She wanted me to take my review down just by her say-so that they'd make it right; I refused and said a reprinted booklet WITH CORRECT INFO would do. Haven't received said booklet. Your play WW. Further update 5/8/25: I am keeping my review at 1 star, after further contact with the individual who reached out in Feb. This person was cordial and seemed sincere in wanting to fix things; however, they remain unfixed, and I now consider the matter closed. What happened was WW did manage to (eventually. after sending the wrong original one again oops) send me a revised booklet that doesn't assert my "local" DMV is in the wrong state. However the latest, greatest one now says that my "local" government is a city I do not and have never lived in, while also calling my local Parks dept something it is not in fact called. As in, apologies to Leslie Knope & co but it's not Parks & Rec 'round here and a simple google will show this. When I pointed these errors out, and in particular the first one that got my local government completely wrong, this person only told me that WW's zip codes are not that specific, before going on to 'splain that people sometimes shop outside of their immediate localities. Well, the poor data (zip code) issue is severely not my problem. If WW is trying to raise its "local" cred by giving "local" links, they ought to be accurate. As for people roaming around to shop -- my gripe has nothing to do with whether businesses from outside my immediate area are advertising in the WW booklet -- I have no problem if they do and I often shop outside of my immediate area. I just don't want or need someone sending me a "helpful local links!!!" page which basically says "your local government website is X" when I LIVE IN Y, NOT X and X is therefore not going to be interested in helping me with anything as I do not vote, pay taxes, or do anything else that has to do with being a citizen NOT a customer over there. (I know. Being a citizen must be a funny idea for a company that only cares about their bottom line, but it still matters to me who picks up my garbage and who I vote for to represent me locally.) Anyway I've wasted enough time on this - tldr WW made a pretense of trying to fix this issue and eventually acknowledged that telling a Pennsylvania resident that their "local" DMV was in Delaware was probably not a great look, but at the end of the day the company doesn't care to up their game to actually be helpful if you're a family that just moved to the neighborhood -- they just want the vibes, plausible deniability and pretense. And, well, $$. read more

If there had been a zero star; that's what I would have given them. So, I am very disappointed. I don't even think that they even performed as promised. Not only that we wanted to break our contract per the signed document and they would not allow us. ADVERTISERS SAVE YOUR MONEY - RUN. NOT A SINGLE CALL FROM A MAILER RECIPIENT. I remember Welcome Wagon from days past in Lynchburg, Va when they would go to the house with a basket of goodies. This is just a mailer, no personal interaction. NADA. We didn't get a single call and we were not getting any indication that the mailer went out. Just a list of names. read more

I emailed Amy Smith requesting to cancel services, after our 6 month contract was well past expiration (we setup this service in June of 2025). She replied same day, CCing Chris Heatherdale on the email correspondance, instructing him to assist with the cancellation on January 7th of 2026. On January 8th I received an email invoice for the next billing cycle. I replied to this thread requesting that they assist in cancellation to avoid further charges, no reply. I emailed again on January 14th more than a week letter, requesting a reply. On January 15th I emailed again, no reply. on January 29th, I emailed letting them know that after weeks of zero reply I expected a response by end of day otherwise I'd have to dispute the charges that would be processed in February. Today February 2nd of 2026 I emailed again letting them know that I will be disputing that CC charge unless it was refunded tonight with an email reply confirming. Within 5 minutes of sending that email today, Chris called my business, as I was literally in the middle of writing this review. My staff gave him my cell, and he called me to give me an extremely unhelpful description of what the services were as well as to let me know he has no control over issuing a refund and would have to pass this to "higher ups". I will be disputing the credit card charges with proof of request to cancel and multiple follow ups via email. Thanks for nothing. read more

Earlier this year, I requested to cancel my contract as they were charging me hundreds of dollars a month without a SINGLE customer inquiry. In April, after posting a Yelp review, Linda Farley, "Director of Customer Service," finally reached out and promised to cancel my subscription and refund the money **ONLY IF** I removed my review. I honored that request once the refund cleared. On May 1, 2022, my card was charged again. I emailed and got a response, "How can I help you?" with NO REFUND on one of the charges (the charges were split into two payments). This morning, I got notification that I was charged twice, for a total of $347!!! So, yet again, Welcome Wagon and Linda Farley showed they cannot fulfill their promises. As such, my review goes back up. read more

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I wish I would have known how bad And scamming this company is. no replies to calls and they just take your money. Do NOT agree to sign anything with them or Porch because they're both connected And both have bad customer service. read more

I have found a new veterinarian around the corner from my home, when they asked what I did the office manager over heard me say I just started with the Welcome Wagon and she came over and asked if I could meet with her after I registered my dogs. When I sat down with her, she said they are under new management and that the Welcome Wagon was the most successful advertising they ever did; could I come back to meet with owners so they can sign up in my neighborhood. That is good business! The WW may not work for all but it certainly does work for many... read more

Welcome Wagon called and I agreed to do a trial offer advertising my small business. I tried calling my rep to cancel and was sent to voicemails. I was able to reach someone over the phone that assured me they would handle my request to cancel my subscription. I never received a call or follow-up from my rep. They billed my debit card for over a year until they drained my account more than $1100. Yes, I should've been aware they were still charging my account but that doesn't make it ok for a company to take advantage, lie to me about helping resolve the billing and continue to take my money and then threaten to take me to collections because they refuse to stop billing me. BEWARE! read more

I have no idea how this scam of a business found out I was buying a house before I had even closed. And they wouldn't tell me and hung up before I could speak to a supervisor. They kept trying to tell me that they were "welcoming me to the neighborhood" (but misunderstood my street address so clearly not from DC or my neighborhood) - I wouldn't let them go any further with whatever they were trying to sell me. But once I asked, silence. Beware! Update: the business responded but you will see they still didn't tell me how they knew the exact address of the house I was buying weeks before I closed. So shady. read more

Good marketing tool, it has really helped out with my business. My rep called and asked how much I liked the program and I told her I loved it and that I would be happy to write a review. I do home remodeling for North Star Construction, started in 2018. I did not have the funds for Websites or marketing, but Welcome Wagon provided us with all marketing strategies for a third of the quotes that I received from other marketing venues. They even educated me how to utilize the program to its fullest potential. I will be renewing every year. Below is a picture of the first kitchen remodel that I did for a new homeowner who moved from Chicago! read more

Welcome Wagon - First customer from Welcome Wagon Advertising. - Advertising Near Me - Wesley Chapel, Florida

Customer service is very slow. I have been with them now for 8 months and have had NO referrals and pay them monthly. I think the days of snail mail are over. I am locked into a year long contract with them and will have to continue to pay for nothing. My advice to anyone is DON'T DO IT. read more

We signed for a year, Paid over $5,000 and not one single lead in a year. Huge disappointment.

Veterinary Hospital Manager ROI 3% I signed up for a 6 month trial for my hospital practice. I left the practice and received a notice that the payment method had been declined (Company CC was deactivated when I left.) I told them to contact the new management at my old clinic and they told me that I had signed up, so I was personally responsible for the account. Waiting for resolution from the company. I strongly recommend people do not use this service. ROI was low, professionalism was also less than adequate. In short: A company representative is not signing up their company. They are signing up themselves. read more

Once we signed the contract, the customer service was horrid. We could not get our sales person. Calls and emails went unanswered. We got NO results from this. We attempted to make chabges to the advertising several times, but this company is not set up for this. We paid our contract monthly for well over a year, and then had a credit card change and office move. We got a email out of the blue saying we were being sent to collections. No one ever called, or reached out to us. They say they sent us emails, but we of course had changed our server. We paid it of course, and then terminated the contract because of the behaviour. We got a very short and curt email from the customer service manager. We are glad to be rid of them. read more

Welcome wagon approached me and I agreed to do one month of advertising with them. They billed my credit card for several months adding up to around $1000 of charges. Yes I should've been more careful in reviewing my credit card statements but that does not give a company permission to take my money without permission in an amount that I believe a lawyer may consider grand larceny; but I'm no lawyer. After several weeks of back-and-forth and very heavy threats which I intended to follow through on, they refunded the money. read more

I previously wrote a bad review but after speaking with customer service they were able to resolve my issues. In a day when customer service is a think of the past - it was nice to have someone reach out to me and address my issues read more

Was the worst marketing contract I entered. Signed a 1 year contract, initially thinking it was not a huge investment and got NOT a single customer. $3500-$4000 a year later...I could have better used that money on Google and Yelp ads. read more

Beware of Welcome Wagon. After calling and numerous emails. They have still refused to cancel us. They put you on an auto sign up and send out 20% coupons out without you knowing. We were told when we signed up we could try it for one year. They never told you you would be on an auto sign up every year. Last week we had a customer contact us with a on line coupon for 20%off. This coupon had no expiration date and 20% off of what? We were never notified this upon was ever going to issued. We had to deny this due to they were spending $30,000 for a bathroom remodel. Prior to this I had emailed several times to cancel us and then called. read more

Welcome Wagon was hands down the biggest mistake I've made in my business hands down.The sales people were so pushy and I felt being a new business owner they knew they could pressure me into this "advertising." I have literally not gotten one customer and it is ungodly expensive. I never even got a follow up from the sales person who robbed me, they literally just take your money and run out the door. Word to the wise. Do. Not. Use. Welcome Wagon. Such a shame they make a profit on taking advantage of small business owners as if it isn't hard enough.You're locked in for at least a year as well, literally throwing hundreds and eventually thousands of dollars out the door. read more

Cara Mocarski is amazing! I worked with her and this lady gets things done!! She knows her business and has a strong network of business people that she she serves in her community. As a leader and Member of BNI her reach I far and wide. Her positive attitude and skills make her and Welcome Wagon. an asset to ANY business. If you never do business with her you will still want to be her friend. I am very grateful to have connected with her. read more

Not at all happy with service and results Not only have I NOT received ANY business from WW, but there are basically on hold with allowing clients to do anything. They will not work with me or allow me lower my pricing during COVID when obviously, no one is doing well. This is breaking my budget with absolutely no results whatsoever. Even before COVID I had NO RESULTS AT ALL. I am very, very unhappy with this service and would definitely not refer anybody to them. During a time of crisis like this, exceptions should be made. Why should I give them money if they cannot help me get even one lead. This was the worse decision I ever made. read more

Happy with the service. We use them for mailings to reach people moving in to the area. Great for building name recognition!

This place sent me a welcome packet all the way to Michigan for something I was not even aware of or entered into. Completely sketchy on how they obtained my information! I vacationed in Miami and now all of a sudden this crap is in my mailbox. Looked them up on the BBB and all reviews lead to this, whatever it is being a scam. read more

Welcome Wagon - Advertising Near Me - Wesley Chapel, Florida

I was promised a list with addresses and contact information of new homeowners in my area from the salesperson, Barbara Antes. When they came, it was a list with no phone numbers. In calling their office with total disappointment and frustration feeling duped, I spoke with Linda Farley who basically said "that's the way it is". I also received a six month contract with my signature on it that is NOT mine. I am in the process of legal pursuit for misrepresentation and to cancel this membership immediately. DO NOT USE THIS SERVICE! IT IS A TOTAL MISTAKE THAT WILL COST YOU LOTS OF MONEY! read more

Got what I thought was going to be a great deal to reach new-to-the-area home buyers with my pet supply store. Instead, I've had only 2 responses in nearly a year. When I called the company to explain what a burden this was for my small business, I was told, "Sorry...you're in a contract" by a very rude woman. Don't be fooled by the puff reviews on here. Notice how few 5-star reviews are actually due to the success of the program? How is it that a company of 90 years has so few customers excited about the results?!? read more

I wish I had seen the reviews here before Welcome Wagon took me for thousands. The contract is how they get you! If it were possible to try it for a few months to see if it worked I wouldn't have been too upset, unfortunately after 0 results in 4 months and then 6 months I asked to get out of the contract and they would not cancel it. Their pitch sounds reasonable but they are only trying to lock you in. If you don't complain they will never even talk to you again. STAY FAR AWAY!!! read more

After getting all the stuff together, Linda Farley turned out the greatest customer service agent who helped me out and sort out everything. I appreciate your prompt response and service you provided in taking care of my concerns. Thank you. read more

Welcome Wagon gives me a return on my investment every year. I have an online picture store and I gain new customers each month. My rep is professional and friendly. I have given her several referrals who are also happy with the program. I highly recommend! read more

A representative, from welcome Wagon, came and sold us on a year of service. We paid for the whole year upfront, the representative stated that he would be back in a years time to check in and see if we wanted to resign. The year just ended and I find out that there is an auto renewal. The representative never mentioned that part. When I try to explain this to the company they said sorry, not sorry. They will not cancel until they receive $575 to break the auto renewal. It says a lot about a company when they have to trap in customers with auto renewal. I have never dealt with a marketing company that was this deceitful. read more

If you were considering advertising on Welcome wagon, I would highly recommend you reconsider. Results are terrible, they clip you for a full year of service and you will be pulling your hair out by month three. Use your money elswhere. read more

DO NOT SIGN UP WITH THEM!!!!!! This is the worse company EVER. There are no results with them. The addresses that supposedly the ad went to are vacant or wrong. We send some extra random cards to them to check... they all came back!!!!The office manager that gave the 5 stars in theses reviews is probably fake as well. Please do not sign anything with them. They will scam you. I signed up with them and 6 months after no results I told them I wanted out. The woman that answered was rude and had an awful smokes voice an no idea of customer service. I asked her to provide me with copies of the booklets that supposedly went to the houses and they refused. They refused to sign me out of the contract and like I said the addresses were fake... they are scam artists. read more

Stay away from these guys. We signed a 12 month deal, that automatically renews (by the way). No communication about the renewal and no recommended changes or checking on how their product was working for us. These people are the worst kind of marketing as is their product. STAY AWAY, it cost me Thousands of dollars to learn that lesson. Never again read more

When our contract is out, so is Welcome Wagon. We pay too much money and get nothing in return. They have made mistakes from day one and the mistakes continue. Every month I have to call them about something. Needless to say we won't be renewing our advertising through Welcome Wagon. read more

Not only did we not get results from Welcome Wagon, they were terrible to deal with. Customer service did not return phone calls, emails went unanswered, and they automatically roll you into a new contract unless you write them a snail mail letter. But they are fast to harass you if you quit paying. When we requested a copy of our ads, they did not provide them. The people selling this advertising do not give you the information you need. read more

To Whom It May Concern: Our office has been working with The Welcome Wagon for the past few years now and we couldn't be any happier with the results! We receive new patients on a weekly basis from the mailings that are sent out. The Welcome Wagon has been one of our top referral sources and we would highly recommend to any business that is looking to grow. We look forward to working with The Welcome Wagon and are excited to see the continuing results that they deliver. Thank you Welcome Wagon, we give you five stars!! Sincerely, Melissa Brown, Office Manager Southington Dentistry read more

3 months in and not a single lead. Watch out, they sign you to a 12 month contract that AUTOMATICALLY RENEWS if you do not NOTIFY THEM IN WRITING (what is this 1978?) that you want to cancel ahead of time. I thought I would give them a chance. Don't fall for the sales pitch. It is a total waste of money. Never again. read more

DON'T WASTE YOUR MONEY!!! Terrible company. I got ZERO leads after a year of advertising with them. Never heard from the sales rep after the day she got my credit card information. I spent almost $4k dollars and didn't get a single lead. I am not sure they ever sent out any of the books or brochures that they claimed they sent. How could there not be a single inquiry for my services if they sent out the thousands of mailers they claimed they sent? WELCOME WAGON IS BY FAR THE WORST WAY YOU CAN SPEND YOUR ADVERTISING DOLLARS!!! read more

DO NOT USE THEIR SERVICE!!! STAY AWAY FROM THEM!!! This is a trap, they do not allow you to cancel, even after 6 months of getting literally 0 leads. They barely communicate with you, unless you hunt them down. They threaten to destroy your credit if you don't "honor the contract", which if you read very closely, tells you that they aren't responsible for ANYTHING and you have to pay anyway. I repeat DO NOT DO IT!!! read more

We are a dental office in Orange County, CA and worked with Welcome Wagon from Jan 17' through Jan 18'. During our 12 month contract we received 1 call from a prospective patient with HMO insurance which very few dentists accept. The only assistance or check-ins were if we initiated contact and even then communication was sporadic. From our experience I would not recommend Welcome Wagon at all, huge waste of marketing dollars read more